Quality control

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The company-wide quality approach places an emphasis on three aspects :-

  1. Elements such as controls, job management, defined and well managed processes[1][2], performance and integrity criteria and identification of records
  2. Competence such as knowledge, skills, experience, qualifications
  3. Soft elements, such as personnel integrity, confidence, organizational culture, motivation, team spirit and quality relationships.

The quality of the outputs is at risk if any of these three aspects is deficient in any way.

Contents

[edit] Total quality control

Total Quality Control is the most necessary inspection control of all in cases where, despite statistical quality control techniques or quality improvements implemented, sales decrease.

If the original specification does not reflect the correct quality requirements, quality cannot be inspected or manufactured into the product.

For instance, all parameters for a pressure vessel should include not only the material and dimensions but operating, environmental, safety, reliability and maintainability requirements.

[edit] Industrial resources

[edit] Scientific resources

[edit] Academic resources

[edit] See also

[edit] Notes & References

  1. ^ Adsit, D. (2007) What the call center industry can learn from manufacturing: Part I, In Queue, http://www.nationalcallcenters.org/pubs/In_Queue/vol2no21.html
  2. ^ Adsit, D. (2007) What the call center industry can learn from manufacturing: Part II, In Queue, http://www.nationalcallcenters.org/pubs/In_Queue/vol2no22.html
  3. ^ http://www.asq.org/qualityprogress/index.html
  4. ^ http://www.springerlink.com/content/q922ehvpaq49pw6q/
  5. ^ http://www3.interscience.wiley.com/journal/15634/home

[edit] Further reading