Quint Studer

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Quint Studer
Born 1951
LaGrange, Illinois
Occupation Health care consultant

Quinton D. Studer (born 1951), is a Pensacola, Florida philanthropist and businessman best known as the co-owner of the minor baseball team, the Pensacola Blue Wahoos, and as the CEO and founder of the private health care consulting company, Studer Group. Modern Healthcare rated him 89th on its "Top 100 Most Powerful" in 2002. He authored eight books about healthcare management of which seven are self-published. The registered nurse's union, National Nurses United, alleges that Studer Group utilizes management techniques designed to deskill and automate nurse's interactions with patients to fight increasing nurse-to-patient ratios and to replace nurses with lesser-skilled healthcare workers.

Cleveland Clinic Foundation filed suit aagainst Quinton D. Studer and Barry G. Porter in 2012 for copyright infringement of software that automated the process of telephoning patients called the Discharge Call Manager. The Cleveland Clinic is seeking monetary damages and a permanent injunction freezing monies received by the defendants. A counterclaim by Studer Group against Cleveland Clinic was stayed on May 5, 2014 pending the conclusion of arbitration.

Early life and family[edit]

Studer was born in 1951 in LaGrange, Illinois to working class parents. He had partial deafness and a speech impediment. He graduated from high school with a 1.3 GPA. His partial deafness disqualified him for the military. The results of his ACT college entrance exam gained him acceptance to University of Wisconsin-Whitewater on probation status. He eventually earned a master's degree in special education. He worked as a special education teacher in Wisconsin. By 1982 he had 2 failed marriages, alcohol addiction, and accumulated debt when he started attending Alcoholics Anonymous.[1] Studer's current wife, Mary P., known as "Rishy", worked at Studer Group. They have 5 children and 6 grandchildren.[2]

Career[edit]

Health care consultant[edit]

Studer's treatment for alcohol addiction was followed by his employment as a community relations representative in a substance abuse hospital. He was next employed at Mercy Hospital in Janesville, Wisconsin where he advanced to vice president of business. He went on to become CEO of a hospital facing bankruptcy, Holy Cross Hospital (Chicago) in Chicago, Illinois. He utilized management techniques of Press Ganey, a patient satisfaction consultant, and Southwest Airlines that he attributed to the financial recovery of the hospital. Hospitals & Health Networks & American Hospital Association named Holy Cross "Great Comeback of the Year."[1]

Studer began speaking to other hospitals and health care groups about the progress at Holy Cross. He became "a renowned motivational speaker" known for utilizing emotional, personal testimony. [3] This resulted in Baptist Health Care naming him president of Baptist Hospital. At Baptist hospital he employed business management techniques that he learned from Press Ganey and Southwest Airlines to again turnaround the finances of a hospital.[1] He reported that he felt torn by "the growing demand to spread his gospel of excellence through better leadership and employee satisfaction."[1] Studer left Baptist Hospital in 2000.[1]

Studer formed Studer Group, L.L.C., a private health care consulting group based in Gulf Breeze, Florida, in 1999.[4] Studer Group offers coaching in small and rural partnerships.[5] Studer Group has 124 employees and a $2 million annual revenue.[6] Studer Group advertises that it teaches healthcare organizations to utilize a framework of "evidence-based leadership".[7] A critical review of transformational strategies for healthcare organizations compared Six Sigma, Toyota Production System, and Studer Group. The review of studies of these business models found that while they all appeared to improve healthcare outcomes, a literature analysis found that the vast majority of studies had methodological limitations that included weak study designs, inappropriate analyses, failure to rule out alternate hypotheses, and whether there was substantial evidence of lasting change of organizational culture.[8] Healthcare authors Koppel and Gordon wrote that companies such as Six Sigma, Toyota Production System, Disney Running Your Hospital, and Studer Group's use of cost-cutting and emphasizing patients as customers to be satisfied is "fraught with problems". They claim that evaluating the quality of patient care is more complex than evaluating automobile parts.[9]

National Nurses United (NNU), the largest union and professional registered nurses (RNs) association in the United States, claims that Studer Group’s methods are used to manage nurses to deskill and automate their interactions with patients. NNU charges that Studer Group uses a scheme based on hospitality and customer service akin to practices by Disney and five-star hotels. The NNU alleges that techniques used by corporations such as Studer Group are aimed at fighting improved nurse-to-patient ratios or “attempt to replace RNs with lesser-skilled healthcare workers” rather than increasing nursing staffing which it claims results in few in-hospital deaths.[10]

Studer earned the following awards in his healthcare career: Voluntary Hospital Association Leadership Award (1997), Modern Healthcare Sodexo Marriott Service Excellence Award (1997), Excellence in Risk Management Award by Modern Healthcare Magazine (1999) and USA Today Quality Cup (2000). Inc. Magazine "Master of Business," [1] and Modern Healthcare rated him 89th on its "Top 100 Most Powerful" in 2002 .[11]

Studer authored eight books[12] starting with Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference (September 2003). Seven of Studer's books were self-published by Studer Group Fire Starter Publishing[13] formed in 2003 by his business partner, Barry G. Porter.[14] One of Studer's books, Results That Last: Hardwiring Behaviors That Will Take Your Company to the Top, was published by an established third-party publisher, John Wiley & Sons, in 2007.[12] Studer Group states that Studer's books are "bestsellers" that get "rave reviews".[15] Of Amazon.com book ratings, Studer's Hardwiring Excellence ranked the highest of his books at 2,963 on its Best sellers Rank in April 2014.[12]

On August 3, 2012, Cleveland Clinic Foundation filed suit against Quinton D. Studer and Barry G. Porter,[16] who hold at least 20% of Studer Group, for copyright infringement of software that automated the process of telephoning patients called the Discharge Call Manager. Cleveland Clinic claims that it gave Studer Group confidential copies of the source code and manual for the software program in an agreement with Studer Group to act as sole distributor of Discharge Call Manager. Cleveland Clinic asserts that in 2010 Studer Group started "marketing and selling a callback system and software program called Patient Call Manager, which is 'substantially similar to the Cleveland Clinic's Discharge Call Manager system and program, and uses the Cleveland Clinic's trade secrets.'"[17] The Cleveland Clinic is seeking monetary damages and a permanent injunction freezing monies received by the defendants.[17] A counterclaim by Studer Group against Cleveland Clinic was stayed on May 5, 2014 pending the conclusion of arbitration.[18]

Business diversification[edit]

After forming Studer Group in 2000, he began to diversify his business interests. In 2002, Studer and his wife bought a minor league baseball team, the Pensacola Pelicans that won the league championship in the same year.[19] They sold the Pensacola Pelicans in 2010.[20] The Studers bought another minor league baseball team, the Carolina Mudcats, Cincinnati Reds Double-A affiliates in 2010[21] with a series of complicated steps that involved 5 cities and 5 different minor league teams, and $17 million.[22] [23] They changed the name of the Carolina Mudcats to Pensacola Blue Wahoos.[24] When Studer was one of the principals in the Maritime Community Park project in 2005, he was accused of making a "sweetheart deal" by "getting a baseball stadium built all for himself."[23] Studer contributed about $750,000 of his own money in a campaign that resulted in 55.7% of Pensacola voters approving the maritime park in a 2006 referendum.[25] The Studers donated $2.25 million to the Community Maritme Park that includes the Pensacola Bayfront Stadium, home of Pensacola Blue Wahoos.[3][22]

The Studers are credited for playing an instrumental role in the revitalization of downtown Pensacola by purchasing and developing properties[26] that include the former Waterfront Rescue Mission, a 13,0000-square foot building the houses their retail olive oil business and a restaurant, a 23,000-square-foot century old building they named the "Artisan" to house 6 retail shops and 3 condominium units, and the building that houses the Five Sisters Cafe. In 2012, Studer estimated that he invested $50 million in downtown Pensacola.[27]

Philanthropy[edit]

Studer and his wife donated $200,000 to the Lacey A. Collier Snoezelen Complex, a facility for sensory disabled children.[1] They also donated to the Zoo Northwest Florida.[28] In 2011, they paid for a contest called "Pensacola Business Challenge" that awarded a package valued at $50,000 to "local entrepreneurs wanting to start or expand a business in downtown Pensacola."[29] The Studers donated $1 million to the University of Wisconsin at Whitewater in 2012.[30] They are recognized as donors to scholarship programs at the University of West Florida[31] and the Pensacola State College.[2]

The Studers founded nonprofit organizations to research and develop businesses that include the Studer Foundation founded in 2013[32] and the Studer Institute founded in 2014.[33]

References[edit]

  1. ^ a b c d e f g The Story of a Fire Starter - Independent News, July 7, 2005
  2. ^ a b Studer Family - Pensacola Pledge Scholars, Pensacola State College, 2014
  3. ^ a b Studer's Gift to Maritime Parkn'Stands - TheBlueWahoos.com, November 20, 2011
  4. ^ Studer Group Articles of Corporation - Florida Department of State Division of Corporations
  5. ^ Studer Overview - Bloomberg Business, 2014
  6. ^ Studer Group - Inside View, April 1, 2014
  7. ^ About Us - Studer Group, 2014
  8. ^ A critical review of the research literature on Six Sigma, Lean and Studer Group's Hardwiring Excellence in the United States: the need to demonstrate and communicate the effectiveness of transformation strategies in healthcare - Implementation Science, July 1, 2009
  9. ^ First, Do Less Harm: Confronting the Inconvenient Problems of Patient Safety, edited by Ross Koppel & Suzanne Gordon, pages 234 - 235 - Cornell University Press, 2012
  10. ^ Scripting and Rounding: Impact of the Corporate Care Model on RN Autonomy and Patient Advocacy - National Nurse, November 2010
  11. ^ 100 Most Powerful - August 26, 2002
  12. ^ a b c Amazon Listing Quint Studer Books - Amazon, April 11, 2014
  13. ^ Fire Starter Publishing Home -Studer Fire Starter Publishing, 2014
  14. ^ - Florida Department of State Corporations Fire Starter Publishing Electronic Filing - Articles of Organization of Fire Starter Publishing, L.C.C., June 10, 2003
  15. ^ About Our Founder - Studer Group About Our Founder, 2014
  16. ^ Cleveland Clinic Foundation v. Quinton D. Studer et al - RFC Express, 2014
  17. ^ a b Clinic files suit over Fla. firm's software usage - Crain's Cleveland Business, August 13, 2012
  18. ^ Studer Group, L.C.C. v. Cleveland Clinic Foundation, 10-1957 1:10-cv-01957-CAB (N.D. Ohio May 5, 2014).
  19. ^ Pensacola Baseball - Baseball in Pensacola: America's Pastime & the City of Five Flags By Scott Brown, 2013
  20. ^ Studer brings Double-A baseball to Pensacola - PNJ's top 10 sports stories of 2010, Pensacola News Journal, January 2, 2011
  21. ^ Carolina to Pensacola, Kinston to Zebulon in 2012 - Baseball Digest, December 16, 2010
  22. ^ a b The "uniquely different" Ballpark of the Year for 2012 - Baseballparks.com, 2012
  23. ^ a b Is Quint Studer redeemed? - Pensacola News Journal on Gunther Properties, LLC, December 19, 2010
  24. ^ Blue Wahoos Add Color And Splash To The Southern League Of Baseball In 2012 - Baseballfarming.com, 2012
  25. ^ The Ultimate Challenge: Studer ready to shape Pensacola area into a high performer - The Independent News, August 30, 2007
  26. ^ Quint Studer, 2012 Person of the Year, is “Living the Dream” - Johnny Appleyard Agency, Inc., January 21, 2013
  27. ^ Studers to buy former Waterfront Mission property in downtown Pensacola - Downtown Pensacola, November 24, 2012
  28. ^ Studer Philanthropy - Quint Studer Businessmen, activist, philanthropist, songwriter, Pensacola New Journal, February 2, 2009
  29. ^ Studers announce “Pensacola Business Challenge” - Pensacola Digest, December 6, 2011
  30. ^ America's Top Donars - The Chronicle of Philanthropy, 2014
  31. ^ Studer Family - University of West Florida, 2014
  32. ^ Studer Foundation Inc in Pensacola, Florida - NonProfitFacts, com, 2014
  33. ^ Studer Institute unveiled - ProgressPromise.com, Feb 24, 2014