RWE npower

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RWE npower plc
(trading as npower)
Type Public limited company
Industry Energy
Founded 2000 (as Innogy plc)
2002 (as RWE npower)
Headquarters Swindon, England, UK
Key people Paul Massara, CEO
Products Gas and electricity
Employees 11,501
Parent RWE
Website www.npower.com

RWE npower plc (trading as npower) is a UK-based electricity generator and supplier of gas and electricity to homes and businesses, formerly known as Innogy plc. As Innogy plc it was listed on the London Stock Exchange and was a constituent of the FTSE 100 Index. In 2002 it was acquired by RWE of Germany and was subsequently renamed RWE npower plc.

It is considered as one of the Big Six Energy Suppliers, which dominate the gas and electricity market in the United Kingdom.

History[edit]

The Company was established as Innogy plc from the UK operations of National Power when the overseas operations were demerged as International Power plc in 2000.[1]

Innogy then went on to purchase the regional electricity company Yorkshire Electricity in 2001.[2] It later disposed of the distribution side of Yorkshire Electricity to CE Electric UK in exchange for the supply business of Northern Electric.[3] Innogy was taken over by the German utility giant RWE in 2002 and renamed RWE Npower plc with all the supply business adopting the "Npower" brand.[4]

In February 2006 Npower acquired 19% of Telecom Plus, a business which now provides Npower with management services, such as billing, customer service, metering, debt collection and administration: under the deal Npower can increase its stake in Telecom Plus up to 29%.[5]

In 2009 Npower acquired Superior Plumbing, a business providing services to social housing and business customers across the UK.[6]

In 2008 Npower faced allegations over the conduct of its door-to-door salespeople.[7] An undercover investigation by a UK newspaper resulted in allegations of Npower salespeople misleading potential customers, with suggestions that salespeople were 'routinely lying' and asking potential customers to 'sign a form without revealing it was a contract'.[8] Npower was eventually fined £1.8million by the UK energy regulator Ofgem.[9] Npower have also been criticised for their customer service, having been rated the lowest of all energy suppliers in the Which? Switch 2010 customer satisfaction survey.[10]

In 2010 Npower acquired SPI Group to add to its energy services business Npower Hometeam. SPI provides services to the social housing market and its commercial arm serves public buildings, including schools.[11]

In June 2014, Npower's call centre in Fenton closed, resulting in a loss of 480 jobs following the announcement of the closure the previous December.[12]

Operations[edit]

Npower operates a number of coal, natural gas, oil-fired and renewable energy power stations across the UK, with coal and gas accounting for 81% of their output as of 2005.[13]

Npower supplies gas and electricity to residential and business customers in the UK. Its energy services business, provides servicing and repair of boilers and central heating systems through its hometeam brand.

Npower also supplies gas and electricity to customers of the Utility Warehouse Discount Club.

The company also owns Staythorpe Power Station in Nottinghamshire, Aberthaw Power Station in South Wales, Pembroke Power Station in West Wales, Didcot Power Station in Oxfordshire, Little Barford Power Station in Bedfordshire, Great Yarmouth Power Station in Norfolk, Fawley Power Station in Hampshire, Tilbury Power Station in Essex and Littlebrook Power Station in Kent.

2013 boycott[edit]

In 2013, Labour Party MPs and campaign group 38 Degrees accused Npower of avoiding tax. Npower defended itself by stating that tax paid had been lower than expected due to higher than expected capital investment in the UK, leading to capital allowances. A Bloomberg report for Greenpeace confirmed that RWE npower was the biggest investor in new energy infrastructure in the UK recently.[14] However, groups such as 38 Degrees called for customers to boycott or switch over to other providers.[15][16][17]

Carbon intensity of electricity production[18][edit]

Year Production (TWh) Emission (Gt CO2) kg CO2/MWh
2002 35 21.5 623
2003 38 27.5 726
2004 34 23.1 681
2005 33 22.7 680
2006 37 24.7 677
2007 34 22 651
2008 38 25 665
2009 27 16.6 622

Distribution network operators[edit]

npower is an energy supplier for homes across the country. They do not however manage the network of towers and cables that distributes electricity - these are maintained by distribution network operators (DNOs) which vary from region to region. If, for instance, there is a power outage it is necessary to contact the appropriate DNO rather than the energy supplier. See entry on distribution network operator for a full list.[19]

See also[edit]

References[edit]

External links[edit]

Video clips[edit]