|Born||Raymond Albert Kroc
October 5, 1902
Oak Park, Illinois, U.S.
|Died||January 14, 1984
San Diego, California, U.S.
Cause of death
|El Camino Memorial Park
San Diego, California, U.S.
|Occupation||Predominant establisher of the McDonald's Corporation|
|Spouse(s)||Ethel Fleming (1922–1961, divorced)
Jane Dobbins Green (1963–1968, divorced)
Joan Kroc (1969–1984, his death)
Raymond Albert "Ray" Kroc (October 5, 1902 – January 14, 1984) was an American businessman of Czech origin. He joined McDonald's in 1954 and built it into the most successful fast food operation in the world. Kroc was included in Time 100: The Most Important People of the Century, and amassed a fortune during his lifetime. He owned the San Diego Padres baseball team from 1974 until his death in 1984. Similar to another fast-food giant, KFC founder Harland Sanders, Kroc's success came late in life when he was past his 50th birthday.
Kroc's foundation supported research and treatment of alcoholism, diabetes, and other diseases. He established the Ronald McDonald House foundation. He was a major donor to the Dartmouth Medical School.
In 1974, Kroc decided to retire from being CEO of McDonald's. While he was looking for new jobs, he decided to get back into lifelong sport baseball; when he learned that the San Diego Padres team, its' assets and franchises were for sale. Kroc purchased the San Diego Padres, but once remarked "There's more future in hamburgers than baseball." On April 9, 1974, while the Padres were on the brink of losing a 9-5 decision to the Houston Astros in the season opener at San Diego Stadium, Kroc took the public address microphone in front of 39,083 fans. "I’ve never seen such stupid ballplaying in my life," he said.
In 1978, the 76-year old Kroc suffered a stroke. He was required by doctors to take medication for his condition, and since it could not be used with alcohol, he had to enter AA rehab. He died of heart failure at a Hospital in San Diego, California, on January 14, 1984 at the age of 81. He left a widow, Joan. His previous marriages, to Ethel Fleming (1922–1961) and Jane Dobbins Green (1963–1968), ended in divorce.
With Prince Castle Multi-Mixer sales plummeting because of competition from lower-priced Hamilton Beach products, Ray took note of the McDonald brothers who had purchased 8 of his Multi-Mixers. Immediately after visiting the San Bernardino store, Ray became convinced that the setup of this small chain had the potential to explode across the nation. He offered his services to the McDonald brothers who were looking for a new franchising agent following the departure of agent Bill Tansey due to health issues. Ray Kroc opened the very first restaurant of McDonald's Inc. in Des Plaines, Illinois. Kroc remained active in Des Plaines until the end of his life, frequently phoning the manager of the store across the street to remind him to clean his restaurant properly. The Des Plaines location boomed, raking in hundreds of dollars on its opening day. Ray franchised out scores of restaurants to eager franchisees. The brothers were satisfied with the money they had, though, and did not feel a pressing need to expand their empire.
Kroc eventually became frustrated with the brothers' desire to maintain only a small number of restaurants. In 1961, he bought the company for $2.7 million (enough to pay each brother $1 million each after taxes). (When negotiating the contract the McDonald brothers said that 2% sounded greedy; 1.9% was more attractive.)
The agreement was a handshake with split agreement between the parties because Kroc insisted that he could not show the royalty to the investors he had lined up to capitalize his purchase. At the closing table, Kroc became annoyed that the brothers would not transfer to him the real estate and rights to the original unit. The brothers had told Kroc that they were giving the operation, property and all, to the founding employees. Kroc closed the transaction, then refused to acknowledge the royalty portion of the agreement because it wasn't in writing. The McDonald brothers consistently told Kroc that he could make changes to things like the original blueprint (building codes were different in Illinois than in California), but despite Ray's pleas, the brothers never sent any formal letters which legally allowed the changes in the chain. Kroc also opened a new McDonald's restaurant near the McDonald's (now renamed "The Big M" as they had neglected to retain rights to the name) to force it out of business.
After finalizing the agreement with the McDonald Brothers, Kroc sent a letter to Walt Disney. (They had met as ambulance driver trainees at Sound Beach, Connecticut.) Kroc wrote, "I have very recently taken over the national franchise of the McDonald's system. I would like to inquire if there may be an opportunity for a McDonald's in your Disney Development." According to one account, Disney agreed under stipulation to increase fries from ten cents to fifteen cents allowing himself the profit. Kroc refused to gouge his loyal customers leaving Disneyland to open without a McDonald's restaurant. Many others believe that this is a 'happy ending' retelling of the Disney Story by some McDonald's marketing executives. Most probably, the proposal was returned without approval.
Kroc maintained the assembly line "Speedee Service System" for hamburger preparation, which was introduced by the McDonald brothers in 1948. He standardized operations, ensuring every burger would taste the same in New York or Tokyo. He set strict rules for franchisees on how the food was to be made, portion sizes, cooking methods and times, and packaging. Kroc also rejected cost-cutting measures like using soybean filler in the hamburger patties. These strict rules also were applied to customer service standards with such mandates that money be refunded to clients whose orders were not correct or to customers who had to wait more than 5 minutes for their food. However, Kroc let the franchisees decide their best approach to marketing the products. For example, Willard Scott created the figure now known internationally as Ronald McDonald to improve sales in the Washington, D.C. metropolitan area. Ray Kroc is used as an extensive example in George Ritzer's sociological writings.
In popular culture
- "Ray Kroc" (Fee, via Fairfax County Public Library). Newsmakers. Detroit Michigan: Gale Biography In Context. 1985. ISBN [[Special:BookSources/1-61800-194-6|1-61800-194-6[[Category:Articles with invalid ISBNs]]]] Check
|isbn=value (help). Gale Document Number: GALE. Retrieved 2011-06-12 June.
- Cicarelli, James (2003). "Ray Kroc" (Fee, via Fairfax County Public Library). In Arnold Markoe and Kenneth T. Jackson. Scribner Encyclopedia of American Lives, Thematic Series: Sports Figures. New York: Charles Scribner's Sons. Retrieved 2011-06-12. Gale Biography In Context.
- Anderson, Robert (March 2009). "Ray Kroc How He Made McDonald's Sizzle". Success. Retrieved 2011-06-13. (excerpt from September 1977 article)
- "The Mc Donald's Man: What Ray Kroc Hath Wrought Around the World". People. May 19, 1975
- Gross, Daniel (1996). "Ray Kroc, McDonald's, and the Fast-Food Industry" (PDF). In Daniel Gross. FORBES GREATEST BUSINESS STORIES OF ALL TIME. Wiley. pp. 177–192. ISBN 0-471-14314-6. LCCN 96034245. Retrieved 2011-06-13.
- "Ray Kroc". nndb.com. Retrieved 2008-10-12.
- "TIME 100 Persons Of The Century". Time magazine. June 14, 1999. Retrieved 2011-06-13.
- "Ray Kroc". biography. Retrieved 19 December 2013.
- Pace, Eric (January 15, 1984). "Obituary: Ray A. Kroc dies at 81; Built McDonald's Chain". New York Times. Retrieved 2011-06-12.
- Chandler, Bob (2006). Bob Chandler's Tales from the San Diego Padres. Champaign, IL: Sports Pub. p. 77. ISBN 978-1596702240.
- Kroc, Ray; Anderson, Robert (1992). Grinding it out: the making of McDonald's. Macmillan. ISBN 978-0-312-92987-9.
- Kroc (1977). Grinding It Out. p. 123.
- Schlosser, Eric (2002). Fast Food Nation: The Dark Side of the All-American Meal. New York, NY: Harper Collins Publishers. ISBN 978-0-395-97789-7.
- Boas, Max; Chain, Steve (1976). Big Mac: The Unauthorized Story of McDonald's.
- Byers, Paula K., and Suzanne M. Bourgion, eds. Encyclopedia of World Biography. " Detroit: Gale Research, 1998, s.v. "Kroc, Raymond *Emerson, Robert L. The New Economics of Fast Food. New York: Van Nostrand Reinhold, 1990.
- Kincheloe, Joe L (2002). The sign of the burger: McDonald's and the culture of power. Philadelphia: Temple University Press. ISBN 978-1-56639-931-9. OCLC 47140812.
- Love, John F. (1986). McDonald's: Behind the Arches. Retrieved 2011-06-12.
- Mattern, Joanne (2011). Ray Kroc: McDonald's Restaurants Builder. ABDO. ISBN 978-1-61613-559-1. Retrieved 2011-06-12.
- Reiter, Ester. Making Fast Food: From the Frying Pan into the Fryer. Buffalo: McGill-Queen's University Press, 1991.
- Janice Claire Simpson, Ray Kroc: Big Mac Man (1978)
- Biography: Ray Kroc, Fast Food McMghghillionaire (1998) video
- Ray Kroc at Find a Grave
- TIME Magazine profile
- Forbes Greatest Business Stories excerpt
- Ray Kroc at the Notable Names Database