RightNow Technologies
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| Type | defunct |
|---|---|
| Industry | Computer software |
| Fate | acquired by Oracle Corporation |
| Successor(s) | Oracle RightNow |
| Founded | Bozeman, Montana (1997) |
| Headquarters | Bozeman, Montana |
| Key people | Greg Gianforte, founder |
| Products | Customer relationship management software |
| Employees | >1000 (2011) |
| Parent |
Oracle revenue = US$185.5 million (2010) |
| Website | www.rightnow.com |
RightNow Technologies, Inc. was a U.S. software company that developed customer relationship management (CRM) software for enterprise organizations. It was incorporated in Delaware and headquartered in Bozeman, Montana. The company has been absorbed into Oracle and is now known as Oracle RightNow.
In spite of multiple assurances by the founder/CEO to the employees that the company was not for sale[citation needed], on October 24, 2011, Oracle Corporation announced it had agreed to buy RightNow Technologies for $1.5 billion.[1][2]
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Profile[edit]
The company was founded in 1997 by Greg Gianforte in Bozeman, Montana.[3] Additional offices have opened in California, New York, New Jersey, Massachusetts, Texas, Illinois, Washington, DC, Colorado, Canada, Europe, Australia and Asia.[4] The company employs over 1000 people worldwide.[5]
RightNow is primarily known for its business model of offering its software as a hosted service in the cloud. As of November 2009, the company has nearly 2000 customers, including MakeMyTrip, Bowers & Wilkins, Australia Post, British Airways, Iomega, Continental Tire NA, Linksys, Nikon, British Telecom, Motorola, Black and Decker, Bank of New Zealand, the Centers for Medicare and Medicaid Services, the Department of Education, the Social Security Administration, Australian National University, the University of South Florida, Intuit, Telstra, Fandango, and Columbia University.[6]
History[edit]
Greg Gianforte started the company in 1997 by bootstrapping it[7] and created a software product that was initially focused on customer service with an integrated knowledge base. As the company grew, it added marketing and sales functionality, voice automation, customer feedback management, analytics and a social platform to its product, creating a full customer experience suite.
Products[edit]
The main product is RightNow CX, a customer experience suite, is the software offered by RightNow Technologies. RightNow CX is divided into RightNow Web Experience, RightNow Social Experience, RightNow Contact Center Experience, and RightNow Engage.[8]
RightNow partners[edit]
RightNow has an extensive partner network including Solution Partners, Contact Center Partners, Implementation Partners, and Technology partners. Major solution partners include IBM, CapGemini, and Deloitte. Major technology partners include Birst for business intelligence. AmberLeaf is used as a systems integrator.
Recent acquisitions[edit]
In 2009, RightNow Technologies acquired social networking company HiveLive;[9] in 2011, the company acquired Q-go for $34 million.[10]
References[edit]
- ^ Savitz, Eric (October 24, 2011). "Oracle To Buy RightNow For $43/Shr Or $1.5 Billion". Forbes. Retrieved October 24, 2011.
- ^ "Oracle to buy RightNow for $1.5 billion". Salt Lake Tribune. Retrieved 24 October 2011.
- ^ RightNow - About. January 30, 2011. http://www.rightnow.com/company-about.php
- ^ RightNow Worldwide locations http://www.rightnow.com/company-world-wide.php
- ^ RightNow grows to more than 1,000 employees http://www.bozemandailychronicle.com/news/article_fba085d8-2f35-11e0-baee-001cc4c002e0.html#user-comment-area
- ^ RightNow Client Directory http://www.rightnow.com/clients-directory.php
- ^ Start with Nothing http://www.inc.com/magazine/20020201/23855.html
- ^ RightNow CX Suite http://www.rightnow.com/cx-suite.php
- ^ RightNow acquires social networking company HiveLive http://www.zdnet.com/blog/btl/rightnow-acquires-social-networking-company-hivelive/23970
- ^ The Wall Street Journal. "RightNow To Acquire Q-Go For $34M, Boosts 4Q View." January 18, 2011.
