RightNow Technologies
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| Type | Public (NASDAQ: RNOW) |
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| Founded | Bozeman, Montana (1997) |
| Headquarters | Bozeman, Montana |
| Key people | Greg Gianforte, founder/CEO |
| Industry | Computer software |
| Products | Customer Relationship Management software |
| Revenue |  $140.435 million USD (2008) |
| Employees | 686 |
| Website | www.rightnow.com |
RightNow Technologies NASDAQ: RNOW is a U.S. software company that develops customer relationship management (CRM) software for enterprise organizations. It is incorporated in Delaware and headquartered in Bozeman, Montana.
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[edit] Profile
The company was founded in 1997 by Greg Gianforte in Bozeman, Montana. Additional offices have opened in California, New York, New Jersey, Massachusetts, Texas, Illinois, Canada, Europe, Australia and Asia.
RightNow provides on demand CRM software and services that aim to help companies improve their customer experience. RightNow's suite of applications includes multi-channel Service, Sales, Marketing, Customer Feedback Management, Voice Automation, and Analytics. The current version of RightNow CRM is May'09. The offering is updated quarterly.
RightNow is primarily known for its business model of offering its software as a hosted service in addition to offering it to customers in a traditional enterprise (on premise) solution. More than 95% of RightNow's customers are using the hosted service. As of August 08, the company has more than 1,900[1] customers, including British Airways, Iomega, Continental Tire NA, Nikon,iRobot, British Telecom, Motorola, Black and Decker, Overstock.com, Electronic Arts, Bank of New Zealand, the Centers for Medicare and Medicaid Services, the Department of Education, the Social Security Administration, Australian National University, the University of South Florida, and Columbia University .
[edit] History
Greg Gianforte started the company in 1997 with no investor money and created a software product that was initially focused on customer service with an integrated knowledge base. As the company grew, it added sales automation, marketing automation, voice automation, customer feedback management and analytics to its product, creating a full CRM suite.
[edit] RightNow CRM
The RightNow CRM is the software offered by RightNow Technologies. The RightNow CRM software is divided into RightNow Service, RightNow Marketing, and RightNow Sales[2].
[edit] External links
[edit] References
- ^ Customers Page on RightNow's Corporate Website (Accessed 28th February 2007)
- ^ http://www.rightnow.com/crm-suite-overview.php
