Rob Strickland
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| Robert Andrew Strickland | |
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| Occupation | President and Director, Strickland Consulting LLC Semi-pro cyclist |
| Website | |
| http://www.stricklandconsult.com | |
Robert A. "Rob" Strickland is currently Director and President of Strickland Consulting LLC, which advises companies surrounding the ecosystem of carrier service providers.[1] Rob also serves on the customer advisory boards of Sierra Ventures, Teradata and ClickFox and is presently a Director and advisor to Centri Technologies in the Seattle area.[2][3] Furthermore, Rob serves as Technology Board Director for the Sundance Institute.[4]
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[edit] Strickland Consulting LLC
Through Strickland Consulting LLC, Rob advises and consults for a number of companies, including HCL, EMC/Greenplum, Merced Systems, Clickfox, CoreMedia and NICE Systems. Drawing from past experience as Chief Information Office of several companies, Rob gives his customers the CIO perspective on how to improve efficiency, cut costs and drive revenue in carrier businesses and beyond.[5]
[edit] Other Roles
Prior to his current position, Rob was Chief Information Officer and Senior Vice President of T-Mobile USA, Inc., a wholly owned subsidiary of Deutsch Telecom AG from December 2006 through March 2010. As such, Rob was responsible for an operation that supported 33.8M wireless subscribers in North America.[6]
Before joining T-Mobile USA, Rob has served as Senior Vice President and Chief Information Officer of at Echostar Communications Corporation, best known for its DISH Network technology. In addition, Rob has served as the President and COO of Silas Technology Holdings, Inc.; CEO of Xperts, Inc.; CIO of Teradyne Inc.; CTO and Board Advisor for Landmark Communications, Inc. (includes The Weather Channel); Member - Board of Directors for Adaptive Engineering.;[7]Senior Vice President and CIO of Continental Cablevision, Inc.; and Director of IT at the Harvard Business School.[8]
[edit] Career highlights
Rob’s area of focus is the use of technology to achieve strategic business results. Frank Batten and Jeffrey L. Cruikshank, in their book “The Weather Channel: the improbable rise of a media phenomenon” (Harvard Business Press; 1st edition (May 2, 2002) P. 206) referred to Rob’s hire as a key event in determining the strategy and subsequent success of The Weather Channel as a major source of weather information on the Internet:
“we hired [in January 1998] a chief information officer, Rob Strickland, who initiated a serious and successful push into the digital age.”[9]
At Echostar, Rob was involved in helping to automate call centers by creating a voice recognition system.[10] In addition, Rob renegotiated a large billing contract with CSG, Inc. for Echostar.[11]
While at T-Mobile USA, Rob led the effort to use service-oriented architecture which enabled T-Mobile USA to revamp its customer service experience. The project, dubbed “OpenSpan,” provided T-Mobile USA’s customer service representatives with one view of all the underlying systems that are used to complete a transaction. With a convenient search feature, call center employees significantly improved the speed of access of information that they needed, without unnecessarily lengthening a service call. Call response times were reduced by 13.75 seconds across call centers, while new representatives trained on the integrated system had a call response time of up to 22 seconds better than reps trained on the previous system. The results were expected to save $260 million annually. As a consequence of this project, Rob and the T-Mobile USA IT department were honored with a CIO 100 Award in 2009.[12]
While at T-Mobile USA, Rob has expressed interest in leveraging Cloud services for Enterprise resource planning.
Robert Strickland, CIO of T-Mobile, which uses SAP and Business Objects applications and NetWeaver middleware, sees promise in the model. "If you can have a universal SOA layer that allows you to connect everyone to that common bus and defines how you expose those services," Strickland said, "that may ultimately give us the best flexibility. It would let us order things à la carte and connect them seamlessly." He continued, "such cloud computing efforts are becoming more practical as broadband speed and connectivity options improve." [13]
[edit] Awards
CIO 100 Award, 2009.[14]
Computerworld CIO 100 Premier honoree, 2008.[15]
Information Week Top 500, ranked #16, 2007.[16]
CIO 100 Award, 2006.[17]
Rob also holds a Bachelor of Arts degree in mathematics from Brandeis University.[18]
[edit] Personal life
Rob and his wife Vanessa live with their two daughters in Bellevue. Their son Kyle, a recent graduate of the University of San Diego, currently works in IT sales in Silicon Valley, CA.[19] The Stricklands are dedicated to serving The Hope Heart Institute as gala chairpersons.[20]
[edit] References
- ^ [1]
- ^ [2]
- ^ ClickFox Website / Press Release Section
- ^ [3]
- ^ [4]
- ^ - T-Mobile USA investor relations website.
- ^ - "Adaptive Engineering USA"
- ^ - “A CIO before the CIO: A Profile of Robert A. Strickland, Senior VP and CIO of T-Mobile USA,” Harvey Nash USA
- ^ [“The Weather Channel: the improbable rise of a media phenomenon,” Harvard Business Press; 1st edition (May 2, 2002, p. 206)]
- ^ - “Talk to the Robot,” Baseline magazine article
- ^ - CSG extends EchoStar billing contract, By Karen Brown, CED, CedMagazine.com - December 02, 2005
- ^ - CIO 100 Award, 2009
- ^ - SAP Is The Latest Convert To Software-Plus-Services Vision
- ^ - CIO 100 Award, 2009
- ^ - Computerworld CIO 100 Premier honorees, 2008
- ^ - ranked #16/500, 2007
- ^ - CIO 100 Award, 2009
- ^ - A CIO before the CIO: A Profile of Robert A. Strickland, Senior VP and CIO of T-Mobile, USA (March 18, 2010)
- ^ Strickland, Kyle. "Kyle's LinkedIn Profile". http://www.linkedin.com/pub/kyle-strickland/23/5a7/154. Retrieved 9/7/2011.
- ^ - Former T-Mobile USA Senior Vice President and Chief Information Officer, Robert Strickland, Joins Atigeo as Director and President
