Run book automation
||This article is in a list format that may be better presented using prose. (July 2014)|
|Other names||IT Process Automation|
|Classification||Procedure or Methodology to implement Automation|
Run book automation (RBA) is the process of automating manual processes within ITIL (infrastructure technology infrastructure library). This is distinguished from process automation which is the optimization of processes, where as run book automation leverage specific workflow technologies to implement a runbook (which is a set of operational procedures). Run Book Automation is about automating procedures to differ this from Etl[disambiguation needed] which is about modifying and moving data.
Common themes found in runbook automation include:
- Enriching the information by doing lookups to learn more about the problem or task at hand. Typically this involves doing lookups in the CMDB
- Connecting to various systems to perform manual procedures
- Updating the user by updating the original ticket, alert, call or email
Vendors in the market
- HP operations orchestration software
- Real Ops which was later acquired by BMC and rebranded BMC Atritrium Orchestrator
- BMC server automation
- BMC network automation
- Service now workflow
- Run book automation and how it integrates with IT tools
- Service Now Workflow
- Run Book Automatoin Process
- Michael Johnson. Run book automation: what you need to know for IT operations management (eBook ed.). Emereo. ISBN 978-1743042021.
- editor, David Ziembicki, Aaron Cushner, Andreas Rynes, Mitch Tulloch, series (2013). Designing orchestrator runbooks. ISBN 0735682984.
- "IT Process Automation and Run Book".
- "BMC Software Acquires Run Book Automation Pioneer RealOps". http://www.bmc.com/news/press-releases/2007-archive/bmc-acquires-realops.html.
- "BMC Software Acquires Run Book Automation Pioneer RealOps".
- "Resolve". http://gen-e.com/listPage/Products-Resolve-Run-Book-Automation.
- "IPSoft". http://www.ipsoft.com/what-we-do/it-process-automation-with-ipcenter/.