SAP Solution Manager

SAP Solution Manager is a software tool, content and gateway to create, operate, manage and monitor business management solutions. SAP Solution Manager is one of the products of software company SAP AG.

Overview

SAP Solution Manager is a centralized support and system management suite. An SAP system landscape may include a large amount of installed SAP systems. SAP Solution Manager tries to reduce and centralize the management of these systems.

In such a landscape, SAP Solution Manager is the managing system, and the business suite applications (e.g. ERP, CRM, BI, EP) are the managed systems.

The current version of SAP Solution Manager is SAP Solution Manager 7.1 Enhancement Package 003.

SAP Solution Manager provides an extensive set of features in the IT Support area for enhancing, automating and improving the management of SAP systems:

• Central System Administration
• Project Management
• Test Management
• System Monitoring
• Business Process Monitoring
• E2E Root Cause Analysis
• IT Technical Reporting
• Centralized Alerting
• Installation Keys
• Early Watch Reporting
• Change Management (Change Request Management & Maintenance Optimizer)
• Service Desk

SAP is actively improving and extending all these areas, so this list may be outdated.

SAP Solution Manager helps in implementing and managing complex system landscapes. Globally, systems are being distributed across geographies and business processes cover more than one system. In such complex scenarios, integrating technical and business requirements is important for the success of IT. SAP Solution Manager provides SAP customers with an efficient means of handling both the technical and business process side of solution implementation.

As part of SAP Solution Management Solutions, the customers receive best practices, relating to:

• Global Strategy and Service Level Management
• Business Process Management
• Management of MySAP Technology
• Software Change Management
• Support Desk Management

SAP delivers this using support programs during implementation of the system solution. Some of the benefits of using SAP Solution Manager are that it helps:

• Manage the technical risk associated with the implementation of the solution ensuring technical robustness
• Leverage users core competencies in implementing solutions
• Ensure the solution works as intended with best practices built in
• To manage the incidents more effectively and efficiently and eases the settlements of the support cost.
• Have centralized support messages handling system, real-time monitoring of systems, business processes, and interfaces, which reduces administration effort.

See also

• Business Process Modeling
• SAP AG

References

• Marc O. Schafer, Matthias Melich: SAP Solution Manager Enterprise Edition SAP Press, 2009, ISBN 1592292712, ISBN 978-1592292714
• Thorsten Sternberg, Matthias Friedrich: SAP Solution Manager 4.0 Service Desk - Functionality and Implementation SAP Press, 2008, ISBN 1592292143, ISBN 978-1592292141
• Michael Kloffer, Marc Thier: Performing End-to-end Root Cause Analysis Using SAP Solution Manager SAP Press, 2008, ISBN 1592291899, ISBN 978-1592291892
• Thomas Schroder: Business Process Monitoring mit dem SAP Solution Manager SAP Press, 2009, ISBN 3836213354, ISBN 978-3836213356

External links

• SAP Software Developer Network - SDN
• SAP Netweaver Capabilities - Business Process Monitoring on SAP Developer Network (SDN)
• General overall discussion on Solution Manager