SHPS

SHPS, Inc.

Type	Benefits Administration & Health Management
Industry	Human Resources & Health care
Founded	1997
Headquarters	Louisville, Kentucky
Key people	Rishabh Mehrotra (President and CEO) Jerry Kreisler (COO - Human Resource Solutions) Amin Kassem (EVP, CIO) Brad Wear (EVP, CFO) Chris Ryan (EVP, Chief Strategy and Marketing Officer) JC Gibson (EVP, Human Resources) David Haick (Chief Legal Officer)
Products	Benefits administration, employee health & wellness programs, and print & fulfillment support services
Employees	2,000
Website	www.shps.com

SHPS, Inc. (pronounced "ships") is a national, single-source provider of benefits administration services and health improvement programs through the company's SHPS HR Solutions and Carewise Health subsidiaries. The company employs approximately 2,000 people, and is headquartered in Louisville, Kentucky with multiple locations throughout the United States. SHPS HR Solutions offers benefits administration through spending accounts, COBRA and direct bill, eligibility and enrollment, and print and fulfillment services. Carewise Health provides wellness programs, health advocacy, condition management and more.

History

SHPS was founded in 1997, as a joint venture between SYKES Enterprises and Health Plan Services, and financed by Prudential Services. In December 1997, Prudential Services and SYKES Enterprises, Incorporated formed SYKES Health Plan Services (SHPS), Inc. In 2000, SHPS was purchased by Welsh, Carson, Anderson & Stowe, a private equity firm which focuses on information and business services, healthcare and communications. In 2001, SHPS acquired CareWise, Inc., a provider of care management services to complement existing healthcare services offerings. In 2003, SHPS acquired eBenX, Inc., a human resource and benefits administrator. In 2004, SHPS acquired National Health Services, Inc. and Landacorp, Inc., two care management providers. In 2006, SHPS introduced its enhanced health management delivery model. In 2007, SHPS introduced a health risk engine to help employers strategically manage the clinical risk in their employee population. Also, in 2007, SHPS' Landacorp division released its CareRadius product suite, intended to simplify complex medical management processes and enable health plans to simplify work flow, improve health outcomes, and lower costs. In 2008, SHPS launched its next-generation wellness solution, an internally developed wellness program delivered on the same platform as its other health management solutions. In that same year, SHPS also launched Carewise Health, a person-centric suite of integrated services designed to improve individual health and help companies optimize their healthcare spending and benefits delivery.

SHPS HR Solutions

SHPS offers a suite of benefits administration solutions to support the needs of employers and self-funded group plans. SHPS targets specific market groups, including large and mid-sized organizations and federal, state and local governments.

As a benefits administrator, SHPS does not provide the primary care or the insurance, rather it administers benefits to employees on behalf of their employers.

The following areas of benefit administration are offered by SHPS:

• Eligibility & Enrollment
• Spending Accounts
• COBRA & Direct Bill
• Print & Fulfillment Services

Eligibility & Enrollment

SHPS eligibility and enrollment service is a benefits administration solution that supports high volume, multi-carrier transaction processing. It captures benefits data for health, dental, vision, disability, retirement and other employer-paid benefits.

Spending Accounts

An example of a SHPS Flexible spending account card.

SHPS spending account services allow participants to set aside money, on a pre-tax basis, for various expenses depending on type. SHPS offers the following services:

• • Health and dependent care spending accounts for use on common out-of-pocket expenses;
  • Health reimbursement arrangements which are funded by employers to reimburse employees for qualified healthcare expenses. Unused funds can roll over from year to year;
  • Health savings accounts which are employee-owned accounts linked to high-deductible health plans that permit unused funds to earn interest; and
  • Commuter spending accounts which offer employees a tax-advantaged way to pay for transit, vanpool and parking costs.

SHPS facilitates both debit card and paper claims as well as custom communications for client programs.

COBRA & Direct Bill

SHPS manages the administration of COBRA for terminated employees and other qualified beneficiaries, including enrollment, billing, payment collections, communications and call center support. Direct bill collects premiums from individuals and groups, including retirees and employees on disability, Family Medical Leave and other leaves of absence.

Print & Fulfillment Services

SHPS fulfillment and distribution services offer assistance for print materials and other communications, including kitting, letter shop, bindery and mass distribution. These services are run from a print-on-demand facility in Louisville. This is an extension to benefits administration as it is supporting healthcare communications by providing an outsourced means for a company to accomplish tasks in a manner they may not have been able to do as efficiently and cost effective on their own.

Carewise Health

Carewise Health

Carewise Health helps organizations improve the personal health of employees and control healthcare costs. Their health and wellness programs help members build the skills they need to achieve and sustain optimum health. Medical Bill Review ensures that health plans and self-insured employers are billed accurately for the care their members receive. Landacorp, a division of Carewise Health, creates care management software that enables highly efficient collaboration among health plans, providers and members.

Location

SHPS is headquartered in Louisville, Kentucky but the company has satellite offices in Atlanta, GA, Chico, CA, Minneapolis, MN, Philadelphia, PA, Seattle, WA, Scottsdale, AZ, and Walnut Creek, CA.

See also

• Health consumerism
• Outsourcing
• Healthcare
• Health economics
• Management consulting
• Third party administrator

External links

• SHPS HRS Website
• SHPS Fufillment Website
• Carewise Health Website
• Landacorp Website
• FSA INFO
• Hovers Business Listing
• Parent company