Screen pop

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In call centers that provide integration between a telephone system and an agent's desktop (see CTI), a screen pop is a window or dialog box that autonomously appears on the desktop, displaying information for a call simultaneously sent to that agent's telephone.

For inbound calls, the data displayed typically contains call information such as:

For outbound calls, the data displayed typically contains information that was sent to the outbound dialer as part of the customer call record.

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