Screwfix magazine cover
|Type||Private (subsidiary of Kingfisher plc)|
|Industry||Trade, Maintenance & Serious DIY|
|Founded||Yeovil — as the Woodscrew Company (1979)|
|Key people||Andrew Livingston — CEO, Robbie Bell — Finance Director, John Mewett — Marketing Director, Dave Lowther — Operations Service Director, Guy Eccles — HR Director, Graham Bell — Store Operations Director|
|Products||Screws, Power Tools, Hand Tools, Fixings and Accessories, Kitchens, Bathrooms and Flooring, Lighting, Building and Plumbing Safety and Workwear, Security and Ironmongery|
|Revenue||£540 million (2012)|
|Employees||over 4,500 (2012)|
Screwfix Direct Limited is a UK direct and online supplier of trade tools, accessories and hardware products. Founded in 1979 the company was acquired in 1999 by the Kingfisher plc group, which also owns B&Q and is listed on the London Stock Exchange.
Based in Yeovil, Somerset, Screwfix started life as the Woodscrew Supply Company in 1979. The company’s first mail order catalogue consisted of a single page, solely dedicated to screws and, in 1987, this was increased to a four page version offering hardware to DIY and Trade professionals in the name of Handimail. The first catalogue to be produced in the name of Screwfix Direct appeared in 1992 and, with a turnover of £4 million the company moved into larger premises at Pen Mill, Yeovil in 1994.
In 1998, turnover had increased to £28 million a year and the company moved to a purpose built site at Houndstone Business Park in Yeovil. The first website was launched in 1999, just five months prior to the company being acquired by Kingfisher Plc. Later that year, the company expanded its Houndstone site with the opening of a new, Contact Centre employing 500 people. In January 2000, Screwfix announced a turnover of £58 million and trading hours were extended to 7 days a week. The 1000th employee joined the organisation in March 2000 and a month later, next day deliveries within mainland UK were introduced.
Turnover first exceeded £100M in January 2001 and after further expansion in the Contact Centre, Screwfix announced sales of £185M in 2002. The company re-launched the website later that year, and was awarded E-tailer of the year. In 2004, to continue to meet the increased demand a fully automated, 325,000 sq ft distribution centre was opened in Trentham, Stoke on Trent, fulfilling next day orders. The Screwfix Community, an online forum, was also launched later that year.
In 2005 the first Screwfix store was trialled in Yeovil, Somerset followed by further stores and a new distribution centre. In 2008 the 100th store opened. The company also launched Plumbfix for plumbers and Electricfix the next year. 2010 saw Screwfix’s contact centre become a finalist in the Top 50 Call Centre Awards. In July 2011 Screwfix launched its Click & Collect service. Later that year, Screwfix won the Mobile Strategy award hosted by Mobile Magazine. 2012 was also the year that the 200th Screwfix store was opened in Heathrow.
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