Shoppers Drug Mart
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|Headquarters||Toronto, Ontario, Canada|
|Key people||Murray Koffler, founder
Dominic Pilla, President & Chief Executive Officer
|Revenue||$10.376 billion CAD (2010)|
|Operating income||$897.0 million CAD (2010)|
|Net income||$590.7 million CAD (2010)|
References: Number of Shoppers Drug Mart and Pharmaprix stores: 1,241
The Shoppers Drug Mart Corporation is Canada's largest retail pharmacy chain, and it has its headquarters in North York, Toronto, Ontario. It has more than 1,241 stores operating under the names Shoppers Drug Mart in nine provinces and two territories and Pharmaprix in Quebec as well as in Hawkesbury, Ontario.
Founded by Murray Koffler, the Koffler family still retains ownership of the Super-Pharm pharmacy which is in Israel, Poland, and China. Super-Pharm uses the same logo as Shoppers Drug Mart. It also uses some of the same private-label brands, such as Life Brand and Quo.
Shoppers Drug Mart Corporation is the licensor of full-service retail drug and convenience stores operating under the names Shoppers Drug Mart (Pharmaprix in Quebec). Founded in 1962 by Toronto pharmacist Murray Koffler, the company has expanded to a network of more than 1,240 Shoppers Drug Mart/Pharmaprix stores across Canada. These stores are owned and operated by Associate-Owners, all of which are licensed pharmacists. The company also licenses or owns more than 59 medical clinic pharmacies operating under the names Shoppers Simply Pharmacy (Pharmaprix Simplement Sants in Quebec), as well as 6 luxury beauty destinations operating as Murale.
In addition to its retail formats, the company owns and operates several specialty services. This includes 62 Shoppers Home Health Care stores, which sell and service assisted-living devices, home-care products, and mobility and medical equipment; Shoppers Drug Mart Specialty Health Network, a provider of specialty drug distribution, pharmacy and comprehensive patient support services, and; MediSystem Pharmacy, which is a country-wide network of 12 central-fill pharmacies providing pharmaceutical products and clinical services to long-term care facilities and retirement communities.
At the age of twenty, Murray Koffler inherited two Koffler's Drugs pharmacies in suburban Toronto (one in the Don Mills Centre shopping mall). By 1962, Koffler's had grown to a chain of 17 pharmacies, which he renamed "Shoppers Drug Mart" in the 1970s.
Koffler revamped the concept of the 20th century “drug store” in Canada by removing the soda fountain and emphasizing the dispensary, requiring his pharmacists to wear starched white coats as a symbol of their professionalism. In the mid-1950s, he began acquiring other drug stores and organized them around a then-novel franchising concept: pharmacist “associates” would own and operate their own stores within the system and share in the profits. In 1968, Shoppers Drug Mart grew to 52 stores in Ontario by merging with 33 Plaza Drugstores. In 1970, Shoppers Drug Mart purchased 100 Cunningham Drug Stores in British Columbia and Alberta. 1972 marked the grand opening of the first Pharmaprix store in Québec. In 1974, Lord’s Supervalue Pharmacies 26 stores in Atlantic Canada joined the Shoppers Drug Mart family. In 1986 Shoppers Drug Mart bought Super X Drugstores, an Ontario-area chain of 72 stores. In 1992, the company bought up the Western Canadian chain Pinder's Drugs, and followed this in 1995 with a chain of 24 Bi-Rite Drug Stores based in western Canada. Also in 1995, Shoppers Drug Mart acquired 135 Big V Drugstores. In 1996, the first Shoppers Home Health Care store opens.
When Koffler retired in 1983, he sold the chain to Imasco. That same year, David Bloom, a former Shoppers Drug Mart pharmacist, was appointed Chief Executive Officer of the Company. Bloom would lead the organization until retiring in 2001, having devoted a total of 35 years of service to the Company. During David Bloom's tenure, Shoppers doubled its number of stores, quadrupled its sales and increased profit ten-fold. David Bloom also launched the Shoppers Optimum loyalty program in 2000 which quickly became the largest and most successful loyalty programs in Canada. The Optimum program currently boasts over 10 million members in Canada.
In 2000, after Imperial Tobacco had been taken over by BAT Industries (formerly British American Tobacco), Shoppers was sold to a consortium of institutional investors including Kohlberg Kravis Roberts & Co. (KKR), Bain Capital, Inc., DLJ Merchant Banking Partners, Charlesbank Capital Partners, Ontario Teachers' Pension Plan, CIBC Capital Partners, and Shoppers Drug Mart's senior management and pharmacist/owners.
In 2001, Glenn Murphy was appointed Chairman and Chief Executive Officer of the Company. In November of that same year, Shoppers Drug Mart Corporation was publicly listed on the Toronto Stock Exchange.
In 2002, Shoppers Drug Mart introduced its first large format stores, with more space, a sleek and modern look, and a stronger focus on cosmetic products. Typically the cosmetics section faces the entrance, with the pharmacy counter at the back and a convenience food section, called Food Essentials, near the front cash. In most suburban areas, this new format takes the form of new or relocated store, typically stand-alone "big-box" locations as opposed to smaller mall or strip-mall locations.
In 2003, Shoppers Drug Mart introduced its first BeautyBoutique, setting a new standard for the industry with its open-sell display and unbiased approach to customer service in prestige cosmetic retailing. Today, there are more than 305 BeautyBoutiques across the country.
On April 26, 2007, Shoppers Drug Mart #1000 opened in Toronto, Ontario.
In recent years, the chain has been moving to decrease its reliance on pharmaceutical sales and increase sales of what it calls "front of store" items, such as food and cosmetics. The store claims that in 2012, it increased its market share in food and that 51% of purchases now come from non-pharmaceutical items.
Shoppers Optimum is a loyalty card program that is exclusive to Shoppers Drug Mart/Pharmaprix stores. Members collect Shoppers Optimum points that may be redeemed on purchases within the store. Shoppers Optimum members receive 10 points for every dollar spent at the store. This excludes the purchase of lottery, tobacco products, transit tickets and passes, prescription items, any products containing codeine, Canada Post products and gift cards (except Shoppers gift cards). Events for bonus point collecting and/or redemption (e.g. 20x the points, bonus redemption) are regularly held.
Board of directors
- Holger Kluge, Chair of the Board of Directors, Shoppers Drug Mart Corporation
- Shan Atkins, Managing Director, Chetrum Capital, LLC (1)
- James Hankinson, Corporate Director (1)
- Krystyna T. Hoeg, Corporate Director (3)
- Gaetan Lussier, Corporate Director (3)
- The Honourable David Peterson, P.C., Q.C., Chairman & Senior Partner, Cassels Brock & Blackwell LLP (1)
- Dominic Pilla, President & Chief Executive Officer
- Dr. Martha Piper, Corporate Director (2)
- Sarah Raiss, Corporate Director (2)
- Derek Ridout, Corporate Director (2)
- David M. Williams, Corporate Director (3)
(1) Member of Audit Committee
(2) Member of Human Resources and Compensation Committee
(3) Member of Nominating and Governance Committee
- "You're Gonna Be Happy."—Early - mid 1980s
- "Everything you Want in a Drugstore"—1980s and the early-1990s
- "Take Care of Yourself"—2000 to 2002
- "Your Life Store"—2002 to present
- "Gifts Made Easy"—holiday campaign, 2006 to present
- "2010 Annual Report". Shoppers Drug Mart Corporation. 2011. Retrieved October 10, 2011.
- "Contact Us." Shoppers Drug Mart. Retrieved on December 7, 2012. "Head Office Location: 243 Consumers Rd Toronto, ON M2J 4W8"
- "Shoppers Drug Mart opens its 1,000th drug store in Canada". Shoppers Drug Mart Corporation. April 26, 2007. Retrieved November 4, 2010.
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