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A retailer or shop is a business that presents a selection of goods or services and offers to sell them to customers for money or other goods. Shopping is an activity in which a customer browses the available goods or services presented by one or more retailers with the intent to purchase a suitable selection of them. In some contexts it may be considered a leisure activity as well as an economic one.
In modern days customer focus is more transferred towards online shopping, worldwide people order products from different regions and online retailers delivers there products to there homes, offices or wherever they want. The B2C process has made it easy for consumers to select any product online from a retailers website and it is delivered to consumer within no time. The consumer does not need to consume his energy by going out to the stores and saves his time of travelling.
The shopping experience can range from delightful to terrible, based on a variety of factors including how the customer is treated, convenience, the type of goods being purchased, and mood.
The shopping experience can also be influenced by other shoppers. For example, research from a field experiment found that male and female shoppers who were accidentally touched from behind by other shoppers left a store earlier than people who had not been touched and evaluated brands more negatively, resulting in the Accidental Interpersonal Touch effect.
- 1 History
- 2 Shopping venues
- 3 Shopping activity
- 4 Pricing and negotiation
- 5 See also
- 6 References
In ancient Greece, the agora served as a marketplace where merchants kept stalls or shops to sell their goods. Ancient Rome utilized a similar marketplace known as the forum. For example, there was Trajan's Market with tabernae that served as retailing units.
The modern phenomenon of shopping is closely linked to the emergence of the consumer society in the 18th century. Over the course of the two centuries from 1600 onwards, the purchasing power of the average Englishman steadily rose. Sugar consumption doubled in the first half of the 18th century and the availability of a wide range of luxury goods, including tea, cotton and tobacco saw a sustained increase.
Marketplaces dating back to the Middle Ages, expanded as shopping centres, such as the New Exchange, opened in 1609 by Robert Cecil in the Strand. Shops started to become important as places for Londoners to meet and socialise and became popular destinations alongside the theatre. Restoration London also saw the growth of luxury buildings as advertisements for social position with speculative architects like Nicholas Barbon and Lionel Cranfield.
Much pamphleteering of the time was devoted to justifying conspicuous consumption and private vice for luxury goods for the greater public good. This then scandalous line of thought caused great controversy with the publication of Bernard Mandeville's influential work Fable of the Bees in 1714, in which he argued that a country's prosperity ultimately lay in the self-interest of the consumer.
These trends were vastly accelerated in the 18th century, as rising prosperity and social mobility increased the number of people with disposable income for consumption. Important shifts included the marketing of goods for individuals as opposed to items for the household, and the new status of goods as status symbols, related to changes in fashion and desired for aesthetic appeal, as opposed to just their utility. The pottery inventor and entrepreneur, Josiah Wedgewood, pioneered the use of marketing techniques to influence and manipulate the direction of the prevailing tastes.
As the century wore on a tremendous variety of goods and manufactures were steadily made available for the urban middle and upper classes. This growth in consumption led to the rise of 'shopping' - a proliferation of retail shops selling particular goods and the acceptance of shopping as a cultural activity in its own right. Specific streets and districts became devoted to retail, including the Strand and Picadilly in London.
The first display windows in shops were installed in the late 18th century in London. Retailer Francis Place was one of the first to experiment with this new retailing method at his tailoring establishment in Charing Cross, where he fitted the shop-front with large plateglass windows. Although this was condemned by many, he defended his practice in his memoirs, claiming that he:
- sold from the window more goods...than paid journeymen's wages and the expenses of housekeeping.
Retailers designed attractive shop fronts to entice patronage, using bright lights, advertisements and attractively arranged goods. The goods on offer were in a constant state of change, due to the frenetic change in fashions. A foreign visitor thought that London was "A world of gold and silver plate, then pearls and gems shedding their dazzling lustre, home manufactures of the most exquisite taste, an ocean of rings, watches, chains, bracelets, perfumes, ready-dresses, ribbons, lace, bonnets, and fruits from all the zones of the habitable world".
The next stage in shopping was the transition from 'single-function' shops selling one type of good, to the department store where a large variety of goods were sold, ordered by department. As economic growth, fueled by the Industrial Revolution at the turn of the 19th-century, steadily expanded, the affluent bourgeois middle-class grew in size and wealth. This urbanized social group was the catalyst for the emergence of the retail revolution of the period. The first reliably dated department store to be established, was Harding, Howell & Co, which opened in 1796 on Pall Mall, London.
This venture was described as being a public retail establishment offering a wide range of consumer goods in different departments. This pioneering shop was closed down in 1820 when the business partnership was dissolved. Department stores were established on a large scale from the 1840s and 50s, in France, the United Kingdom and the United States.
A larger commercial zone can be found in many cities, more formally called a central business district, but more commonly called "downtown" in the United States, or in Arab cities, souks. Shopping hubs, or shopping centers, are collections of stores; that is a grouping of several businesses.
Stores are divided into multiple categories of stores which sell a selected set of goods or services. Usually they are tiered by target demographics based on the disposable income of the shopper. They can be tiered from cheap to pricey.
Some shops sell secondhand goods. Often the public can also sell goods to such shops. In other cases, especially in the case of a nonprofit shop, the public donates goods to these shops, commonly known as thrift stores in the United States or charity shops in the United Kingdom. In give-away shops goods can be taken for free. In antique shops, the public can find goods that are older and harder to find. Sometimes people are broke and borrow money from a pawn shop using an item of value as collateral. College students are known to resell books back through college textbook bookstores. Old used items are often distributed through surplus stores.
Various types of retail stores that specialize in the selling of goods related to a theme include bookstores, boutiques, candy shops, liquor stores, gift shops, hardware stores, hobby stores, pet stores, pharmacies, sex shops and supermarkets.
Home mail delivery systems and modern technology (such as television, telephones, and the Internet), in combination with electronic commerce, allow consumers to shop from home. There are three main types of home shopping: mail or telephone ordering from catalogs; telephone ordering in response to advertisements in print and electronic media (such as periodicals, TV and radio); and online shopping. Online shopping has completely redefined the way people make their buying decisions; the Internet provides access to a lot of information about a particular product, which can be looked at, evaluated, and comparison-priced at any given time. Online shopping allows the buyer to save the time and expense, which would have been spent traveling to the store or mall.
Convenience stores are common in North America, and are often called "bodegas" in Spanish-speaking communities or "dépanneurs" in French-speaking ones. Sometimes peddlers and ice cream trucks pass through neighborhoods offering goods and services. Also, garage sales are a common form of second hand resale.
The party plan is a method of marketing products by hosting a social event, using the event to display and demonstrate the product or products to those gathered, and then to take orders for the products before the gathering ends.
Most business have shopping hours, but others are open around the clock. Some nations regulate the operation of businesses for religious reasons and do not allow shopping on particular days or dates; these are known as blue laws.
Shopping frenzies are periods of time where a burst of spending occurs, typically near holidays in the United States, with Christmas shopping being the biggest shopping spending season, starting as early as October and continuing until after Christmas.
Some religions regard such spending seasons as being against their faith and dismiss the practice. Many contest the over-commercialization and the response by stores that downplay the shopping season often cited in the War on Christmas.
The National Retail Federation (NRF) also highlights the importance of back-to-school shopping for retailers which comes second behind holiday shopping, when buyers often buy clothing and school supplies for their children. In 2006, Americans spend over $17 billion on their children, according to a NRF survey.
Pricing and negotiation
The pricing technique used by most retailers is cost-plus pricing. This involves adding a markup amount (or percentage) to the retailers' cost. Another common technique is manufacturers suggested list pricing. This simply involves charging the amount suggested by the manufacturer and usually printed on the product by the manufacturer.
In Western countries, retail prices can be referred to as psychological prices or odd prices: a little less than a round number, e.g. $6.95. In Chinese societies, prices are generally either a round number or sometimes some lucky number. This creates price points.
Often, prices are fixed and price discrimination can lead to a bargaining situation often called haggling, a negotiation about the price. Economists see this as determining how the transaction's total economic surplus will be divided between consumers and producers. Neither party has a clear advantage because the threat of no sale exists, in which case the surplus would vanish for both.
When shopping online, it can be more difficult to negotiate price given that you are not directly interacting with a sales person. Some consumers use price comparison websites to find the best price and/or to make a decision about who or where to buy from to save money.
"Window shopping" is a term referring to the browsing of goods by a consumer with no intent to purchase, either as a recreational activity or to plan a later purchase.
Showrooming, the practice of examining merchandise in a traditional brick and mortar retail store without purchasing it, but then shopping online to find a lower price for the same item, has become an increasingly prevalent problem for traditional retailers as a result of online competitors, so much so that some have begun to take measures to combat it.
- Personal shopping system
- Price Comparison Service (Internet Shopping)
- Arnold, Mark J.; Kristy E. Reynolds; Nicole Ponderc; Jason E. Lueg (August 2005). "Customer delight in a retail context: investigating delightful and terrible shopping experiences". Journal of Business Research 58 (8): 1132–1145. doi:10.1016/j.jbusres.2004.01.006. Retrieved 3 July 2012.
- Martin, Brett A. S. (2012), "A Stranger’s Touch: Effects of Accidental Interpersonal Touch on Consumer Evaluations and Shopping Time", Journal of Consumer Research, 39 (June), 174-184.
- Popcorn, Faith; Marigold, Lys (2000). EVEolution: The Eight Truths of Marketing to Women. New York: Hyperion. ISBN 978-0-7868-6523-9.
- "Roman shopping list deciphered". Australian Broadcasting Corporation. 2001-03-05. Archived from the original on 2008-03-03. Retrieved 2007-09-23.
- "Material Culture: Getting and Spending". British Library.
- Peck, Linda, "Consuming Splendor: Society and Culture in Seventeenth-Century England", Cambridge Press, 2005
- "Coming to live in a consumer society".
- Patrick Robertson (2011). Robertson's Book of Firsts: Who Did What for the First Time. Bloomsbury Publishing. Retrieved 2013-02-07.
- "Regency Shopping".
- Kavilanz, Parija B. (2007-08-09). "Back-to-school sales' mixed grades". CNNMoney.com (CNN). Retrieved 2008-01-27.
- Bhasin, Kim (2013-03-25). "Store Charges Customers $5 'Just Looking' Fee To Combat Showrooming". Business Insider. Retrieved 2014-08-10.
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