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Industry Telecommunications
Founded 1996 (1996)
Key people
Don Joos, CEO
Mike Healy, CFO
Bharath Oruganti, SVP
Revenue approx. $300 million
Number of employees
approx. 975 (2013)

ShoreTel is a company headquartered in Sunnyvale, California and has regional offices in the United Kingdom, Sydney, Australia and Munich, Germany.[1] They are a provider of commercial, closed-source products based on voice over Internet Protocol (VoIP) technology, targeted to businesses from 10 to 20,000 users. ShoreTel systems include IP-based telephone handsets and desktop and mobile communications applications. It markets them as unified communications (UC).


ShoreTel was co-founded in September 1996 by Edwin J. Basart and Mike Harrigan, both of whom were co-founders of Network Computing Devices. First products were shipped in 1998. Venture capital investors included Crosspoint Venture Partners, Foundation Capital, J.P. Morgan Direct Venture Capital, and Lehman Brothers Venture Partners.[2][3] Thomas van Overbeek became president and chief executive in February 2002 and after his retirement, John W. Combs in July 2004. Originally incorporated in California as Shoreline Communications, it changed its name to ShoreTel in April 2004 and was registered in Delaware on June 22, 2007. Revenue was $61.6 million in fiscal 2006.[2] Their initial public offering on July 3, 2007, raised about $75 million, as they were listed with the symbol SHOR on NASDAQ.[4]

On October 21, 2010 ShoreTel announced the acquisition of Santa Clara, California based enterprise mobility provider, Agito Networks for approximately $11.4 million.[5][6]

On February 1, 2012 ShoreTel announced they were in the process of purchasing M5 Networks (based in New York City) for $146 million.[7] The acquisition was completed in March 2012. M5 services were branded as ShoreTel Sky within the cloud division of ShoreTel. Since the acquisition, new services were introduced, including integrated instant messaging and conferencing.

In August 2013, Don Joos became president and chief executive. He had joined ShoreTel in April 2011 from Avaya.[8]


ShoreTel primarily sells and markets their product through channel partners, including Tier 1 carriers such as AT&T, Verizon, Cal Net Technology Group, CenturyTel in North America and Telstra in Australia.[1] Most products are ShorePhones and ShoreGear switches that use VxWorks in 2004.[9] In a webinar, ShoreTel reported over 900 channel partners and over 24,000 customers, including the San Francisco Giants at AT&T Park, and the City of Oakland.

ShoreTel's products have a distributed architecture with a single image for administration. While traditional time-division multiplexing (TDM) systems or competitor VoIP solutions require full redundancy, ShoreTel accomplishes redundancy by balancing the load on Unix based solid-state voice appliances. Their appliances use embedded flash memory and do not have any spinning media or hard drive. System administration is performed within ShoreTel Director, a web based application for managing and configuring users, devices and applications across the entire enterprise. User applications for desktop users are available as ShoreTel Communicator, an application for PC and Mac users for IP telephony, conferencing, instant messaging, softphone and other services. Applications for mobile users include ShoreTel RoamAnywhere, a client and server application for popular IP PBXs that provides IP telephony and UC services over Wi-Fi and PSTN cellular networks.


  1. ^ a b "Cal Net Technology Group Partners". Retrieved 2012-02-12. 
  2. ^ a b "Prospectus". SEC. July 2, 2007. Retrieved August 28, 2013. 
  3. ^ "Shoreline Closes $10.75 Million Round of Funding: Prominent VC Kathryn Gould Joins Board of Directors". Press release. January 22, 2003. Retrieved August 28, 2013. 
  4. ^ "ShorelTel Inc (SHOR) IPO". NASDAQ. July 3, 2007. Retrieved August 28, 2013. 
  5. ^ Stefanie Mosca (October 21, 2010). "ShoreTel Acquires Enterprise Mobility Leader Agito Networks for $11.4 M". TMCnet (tmcnet). Retrieved August 28, 2013. 
  6. ^ Jeffrey Burt (October 21, 2010). "ShoreTel Buys Agito, Expands Mobile UC Capabilities". eWeek. Retrieved August 28, 2013. 
  7. ^ Jeffrey Burt (February 1, 2012). "ShoreTel to Buy M5 Networks, Grow Cloud UC Capabilities". eWeek. Retrieved August 28, 2013. 
  8. ^ "ShoreTel Names Don Joos as President & CEO: ShoreTel SVP Steps Up to Top Role for Leading Unified Communications Provider". Press release. August 8, 2013. Retrieved August 28, 2013. 
  9. ^ Paula Musich (April 19, 2004). "ShoreTel Shores Up VOIP Offerings with Phones, PBX". eWeek. Retrieved August 28, 2013. 

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