Sitel
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| Type | Private |
|---|---|
| Industry | Business Process Outsourcer BPO - Customer Care |
| Founded | 1985 |
| Founder(s) | James F. Lynch |
| Headquarters | Nashville, Tennessee, United States |
| Number of locations | >130 |
| Area served | Worldwide |
| Key people | Burt Quintana(CEO) |
| Services | Outsourced Customer Contact Centers |
| Employees | more than 59,000 |
| Website | http://www.sitel.com |
Sitel is a business process outsourcer or BPO headquartered in Nashville, TN. It maintains over 130 call centers in 26 countries, providing customer care services in 36 languages.[citation needed]
The original SITEL (Systems International TELemarketing) was founded in 1985 by James F. Lynch, as a result of his purchase of HQ800, an answering service company owned by United Technologies, for just $165,000. After the signing of its first major client in 1988, SITEL's client list rapidly grew.
Prior to its acquisition by ClientLogic, described below, it had 70 call centers in 25 countries and over 30,000 employees. It maintains offices in its previous headquarters location of Omaha, NE.
In October 2006, SITEL announced a merger with ClientLogic, another customer care outsourcing firm. On January 30, 2007, ClientLogic Corporation finalized its acquisition of SITEL Corporation. Less than one month later, on February 20, 2007, ClientLogic announced it was adopting a new corporate name and global brand. The combined company would now be called Sitel, note the change from all capital letters to lowercase letters.
Today Sitel serves many of the Fortune 500 companies with traditional call center voice technologies, back office functions, web based chat services and social media services.
In November 2011, Sitel opened a new facility in Serbia.[1]
The company is privately held by private equity funds and majority owned by Canada's Onex Corporation.
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