Skills Framework for the Information Age
The Skills Framework for the Information Age (SFIA, pronounced like the name Sophia) is a model for describing and managing competencies for ICT professionals for the 21st century, and is intended to help match the skills of the workforce to the needs of the business. It maps out the range of skills as a two-dimensional table, by tagging each skill with a category and responsibility level.
These categories are divided into six main areas: Strategy and architecture; Business change; Solution development and implementation; Service management; Procurement and management support; and Client interface. Each of these is then further divided into sub-categories, mapping out 96 separately identifiable skills. Each of these skills has a general description.
There are seven levels of responsibility, in ascending order: Follow; Assist; Apply; Enable; Ensure and advise; Initiate and influence; and Set strategy, inspire and mobilise. Each of these responsibility levels has a generic description showing the level of autonomy, influence, complexity, and business skills required.
From a Professional Services perspective, responsibility levels 3-7 can be thought of as equivalent to seniority levels: Associate professional, Professional, Senior professional, Lead professional, and Principal professional.
Each level of responsibility within each skill has a brief description of the typical characteristics of someone with that skill at that level. Skills apply at one or more of the seven levels.
SFIA is owned and managed by the SFIA Foundation, a not-for-profit organization with 4 corporate members - the Institution of Engineering and Technology (IET), e-skills UK, the British Computer Society (BCS), and the itSMF.
The current published version of the SFIA model is version 5, published in December 2011. Version 6 is being developed during 2014 through an open consultation process involving users of SFIA around the world.
Levels of responsibility
Levels of responsibility run from level 1 (the most junior) to level 7 (the most senior):
- 1. Follow
- Basic capability to complete tasks under close supervision. Not expected to use much initiative. Should be organised.
- 2. Assist
- Uses some discretion and has a wider circle of interaction than level 1, especially in speciality. Works on a range of tasks, and proactively manages personal development.
- 3. Apply
- Complete work packages with milestone reviews only. Escalates problems under own discretion. Works with suppliers and customers. May have some supervisory responsibility. Performs a broad range of tasks, takes initiative, and schedules own and others work.
- 4. Enable
- Works under general direction in a framework. Influence at account level, works on a broad range of complex activities. Good level of operational business skills.
- 5. Ensure and advise
- Broad direction, supervisory, objective setting responsibility. Influences organisation. Challenging and unpredictable work. Self sufficient in business skills.
- 6. Initiate and influence
- Authority for an area of work. Sets organisational objectives. Influences policy, significant part of organisation, and customers and suppliers at a high level. Highly complex and strategic work. Initiates and leads technical and business change.
- 7. Set strategy, inspire, and mobilise
- Authority includes setting policy. Makes decisions critical to organisation, influences key suppliers and customers at top level. Leads on strategy. Full range of management and leadership skills.
The competencies are grouped into categories and sub-categories. Please see the SFIA Foundation website for more information (note: you will need to register to gain access, but it is free for non-commercial uses).
Benefits of SFIA
SFIA alone does not deliver any business benefits, however, it does create a foundation to leverage and create additional value to the organization. Benefits of SFIA can include:
- Enables ICT and the broader Business to work toward similar goals
- Can provide a clear understanding of standardized, leveled ICT skills across the organization
- Enables targeted training, to address specific skill gaps
- Improve ICT recruitment
- Assist with Performance Development of existing staff