Skytrax

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The Skytrax logo

Skytrax is a United Kingdom-based consultancy (originally known as Inflight Research Services), which runs an airline and airport review and ranking site.[1] It conducts research for commercial airlines. It carries out international-traveller surveys to find the best cabin staff, airport, airline, airline lounge, in-flight entertainment, on-board catering, and several other elements of air travel.[2][3] Apart from these surveys, Skytrax has an airline forum where passengers give other potential passengers the feel of an airline before choosing to fly with them. The website also has flight reviews, flight checks, and satisfaction surveys. Skytrax holds an annual World Airline Awards[4] and World Airport Awards.[5] as well as the ranking for airlines and airports.

In 2012, the "reputation management" firm Kwikchex filed five complaints with the UK Advertising Standards Authority related to statements on the Skytrax web site describing the volume and reliability of their reviews as well as the official status and update frequency of their ratings. The Authority upheld all five complaints and Skytrax agreed to modify some promotional wording.[6][7]

Skytrax Research data and research has been used by the UK government in formulating air-transport policy, for example in the UK House of Lords Select Committee on Science and Technology's Fifth Report.[8]

Awards[edit]

Airline of the year[edit]

Year 1st 2nd 3rd
1999 None None None
2000 None None None
2001[9] United Arab Emirates Emirates Singapore Singapore Airlines Hong Kong Cathay Pacific
2002[10] United Arab Emirates Emirates Hong Kong Cathay Pacific Singapore Singapore Airlines
2003[11] Hong Kong Cathay Pacific [12] United Arab Emirates Emirates Singapore Singapore Airlines
2004[12] Singapore Singapore Airlines United Arab Emirates Emirates Hong Kong Cathay Pacific
2005[13] Hong Kong Cathay Pacific Australia Qantas United Arab Emirates Emirates
2006[14] United Kingdom British Airways Australia Qantas Hong Kong Cathay Pacific
2007[15] Singapore Singapore Airlines Thailand Thai Airways Hong Kong Cathay Pacific
2008[16] Singapore Singapore Airlines Hong Kong Cathay Pacific Australia Qantas
2009[17] Hong Kong Cathay Pacific Singapore Singapore Airlines South Korea Asiana Airlines
2010[18] South Korea Asiana Airlines Singapore Singapore Airlines Qatar Qatar Airways
2011[19] Qatar Qatar Airways Singapore Singapore Airlines South Korea Asiana Airlines
2012[20] Qatar Qatar Airways South Korea Asiana Airlines Singapore Singapore Airlines
2013[21] United Arab Emirates Emirates Qatar Qatar Airways Singapore Singapore Airlines
2014[22] Hong Kong Cathay Pacific Qatar Qatar Airways Singapore Singapore Airlines

Airport of the year[edit]

Year 1st 2nd 3rd
1999 Netherlands Amsterdam Airport Schiphol[23] None None
2000 Singapore Singapore Changi Airport[23] None None
2001[24] Hong Kong Hong Kong International Airport Malaysia Kuala Lumpur International Airport Singapore Singapore Changi Airport
2002[25] Hong Kong Hong Kong International Airport Singapore Singapore Changi Airport Australia Sydney Kingsford Smith International Airport
2003[26] Hong Kong Hong Kong International Airport[23] Singapore Singapore Changi Airport United Arab Emirates Dubai International Airport
2004[27] Hong Kong Hong Kong International Airport Singapore Singapore Changi Airport Netherlands Amsterdam Airport Schiphol
2005[28] Hong Kong Hong Kong International Airport Singapore Singapore Changi Airport South Korea Incheon International Airport
2006[29] Singapore Singapore Changi Airport [23] Hong Kong Hong Kong International Airport Germany Munich Airport
2007[30] Hong Kong Hong Kong International Airport South Korea Incheon International Airport Singapore Singapore Changi Airport
2008[31] Hong Kong Hong Kong International Airport Singapore Singapore Changi Airport South Korea Incheon International Airport
2009[32] South Korea Incheon International Airport Hong Kong Hong Kong International Airport Singapore Singapore Changi Airport
2010[33] Singapore Singapore Changi Airport South Korea Incheon International Airport Hong Kong Hong Kong International Airport
2011[34] Hong Kong Hong Kong International Airport Singapore Singapore Changi Airport South Korea Incheon International Airport
2012[35] South Korea Incheon International Airport Singapore Singapore Changi Airport Hong Kong Hong Kong International Airport
2013[36] Singapore Singapore Changi Airport South Korea Incheon International Airport Netherlands Amsterdam Schiphol Airport
2014[37] Singapore Singapore Changi Airport South Korea Incheon International Airport Germany Munich Airport

World's top 10 best airlines 2014[edit]

The top 10 best airlines worldwide in 2014 by Skytrax are:[38]

  1. Hong Kong Cathay Pacific (Oneworld)
  2. Qatar Qatar Airways (Oneworld)
  3. Singapore Singapore Airlines (Star Alliance)
  4. United Arab Emirates Emirates
  5. Turkey Turkish Airlines (Star Alliance)
  6. Japan All Nippon Airways (Star Alliance)
  7. Indonesia Garuda Indonesia (SkyTeam)
  8. South Korea Asiana Airlines (Star Alliance)
  9. United Arab Emirates Etihad Airways
  10. Germany Lufthansa (Star Alliance)

World's top 10 best airports 2014[edit]

The top 10 best airports worldwide in 2014 by Skytrax are:[37]

Airline Rankings[edit]

5-Star airlines [39][40][edit]

4-Star airlines [41][edit]

3-Star airlines [42][edit]

2-Star airlines [44][edit]

1-Star airlines [45][edit]

Airport Rankings[edit]

5-Star airports[46][edit]

4-Star airports[47][edit]

3-Star airports [48][edit]

2-Star airports [49][edit]

1-Star airports [50][edit]

None listed

World Airline Awards 2014[51][edit]

References[edit]

  1. ^ Whois Record for Airlinequality.com (Airline Quality)
  2. ^ Mario Kossmann (2006). Delivering Excellent Service Quality in Aviation. Ashgate Publishing. pp. 67–71. ISBN 0-7546-4725-0. 
  3. ^ "Skytrax rates the world's best". 
  4. ^ World Airline Awards
  5. ^ World Airport Awards
  6. ^ [1]
  7. ^ [2]
  8. ^ "Select Committee on Science and Technology Fifth Report". United Kingdom Parliament. 2000-11-15. Retrieved 2007-11-25. 
  9. ^ [3]
  10. ^ [4]
  11. ^ "Cathay named Airline of the Year". Contineo Media. Retrieved 3 December 2012. 
  12. ^ a b The winning edge
  13. ^ Airline of the Year 2005
  14. ^ [5]
  15. ^ Airline of the Year 2007
  16. ^ Airline of the Year 2008
  17. ^ Airline of the Year 2009
  18. ^ Airline of the Year 2010
  19. ^ Airline of the Year 2011
  20. ^ "Qatar Airways is a repeat winner of World's Best Airline Award at Farnborough Air Show". Skytrax. Retrieved 3 December 2012. 
  21. ^ "Top 10 airlines". Retrieved 4 January 2014. 
  22. ^ Airline of the Year 2014
  23. ^ a b c d Previous Winners : Airport Of The Year
  24. ^ Survey Lists HK Int'l Airport As World's Best Airport 2011
  25. ^ Sydney Airport wins another top ranking in world airport survey
  26. ^ "Hong Kong honoured as the world’s Best Airport for the third straight year" (Press release). Airport Authority Hong Kong. Retrieved 3 December 2012. 
  27. ^ HKIA wins top accolades
  28. ^ Airport of the Year 2005
  29. ^ Airport of the Year 2006
  30. ^ Airport of the Year 2007
  31. ^ Airport of the Year 2008
  32. ^ Airport of the Year 2009
  33. ^ Airport of the Year 2010
  34. ^ Airport of the Year 2011
  35. ^ Airport of the Year 2012
  36. ^ Airport of the Year 2013
  37. ^ a b Airport of the Year 2014
  38. ^ "Top 10 airlines". 
  39. ^ The World's Official 5-Star Airlines
  40. ^ Rafferty, Kevin, Agence France-Presse/Jiji Press, "Ad wars: Cathay Pacific Airways vs. Singapore Airlines", Japan Times, 14 April 2011, p. 10.
  41. ^ [6]
  42. ^ [7]
  43. ^ http://www.airlinequality.com/Airlines/CA.htm
  44. ^ [8]
  45. ^ [9]
  46. ^ The World's 5-Star Airports
  47. ^ The World's 4-Star Airports
  48. ^ [10]
  49. ^ [11]
  50. ^ [12]
  51. ^ Airline of the Year 2013

External links[edit]