|Industry||call center automation solutions, IVR solutions|
|Headquarters||Los Angeles, California, USA|
|Key people||Tom Lewis, Chief Executive Officer
Peter Voss, Founder & Chief Scientist
Tas Dienes, Chief Technology Officer
|Products||artificial general intelligence applications|
The problem of developing artificial intelligence that learns the way humans do has challenged researchers since at least the 1940s. (See History of artificial intelligence.) Part of the problem has been the difficulty of defining an adequate theory of intelligence that can serve as a framework to guide hardware implementations. Starting in the early 1990s Voss developed a new theory of intelligence which is outlined in the book Artificial General Intelligence. In 2001 Voss founded an R&D startup, Adaptive AI, Inc., to research and develop a prototype artificial general intelligence system based on his theory of intelligence. In 2009 Voss founded a subsidiary, Smart Action Company, LLC, to commercialize this technology. The company's first practical application of this new AGI technology is in automated "virtual agents" that answer and make calls for contact centers.
The company claims its artificial intelligence technology enables its virtual agents to engage in open, natural language conversation to determine caller meaning and intent, rather than using call menus as in traditional IVR (interactive voice response) systems. Peter Voss claims this technology constitutes a new kind of machine learning known as strong AI or AGI (artificial general intelligence). The fundamental difference between AGI and conventional AI is that AGI systems learn naturally the way humans do, and therefore do not need to be programmed. This "[ability] to think, reason and remember, and tackle any subject like a human"  gives AGI systems unprecedented flexibility and upgradeability, enabling learning "on the fly" without expensive programming changes.
SmartAction's intelligent IVR service competes with traditional speech IVR services such as Tuvox that use speech recognition technology and conventional menu call routing. Inago is an IVR provider that uses conventional AI (not AGI) technology. AGI companies such as Novamente also offer intelligent virtual agents, but with a different market focus. SmartAction is the first AGI-based virtual agent offering for call centers. Customers include Motivational Fulfillment and Logistics and Technology for Business.
- Artificial General Intelligence
- Interactive voice response
- Speech recognition
- Speech synthesis (text-to-speech (TTS))
- Contact center
- "Company", AdaptiveAI.com. Retrieved on 2009-08-19.
- "El último paso lo ha dado Adaptive AI, que ha presentado el primer sistema artificial de inteligencia. El SmartAction "es un sistema interactivo de respuesta por voz que podrá ser instalado en robots", dice Peter Voss, su creador." Juan Manuel Daganzo Generación Robot; Los investigadores calculan que, en diez o quince años, los robots tendrán capacidades humanas muy desarrolladas 13/03/2009 Publico (Spain)
- Goertzel, Ben, ed. (2007). Artificial General Intelligence (1st ed.). Springer. ISBN 978-3-540-23733-4.
- "Start-Up SmartAction Starts with IVR Release", SpeechTechMag.com 2009-01-12. Retrieved on 2009-08-11.
- "About", SmartAction.com. Retrieved on 2009-08-11.
- "I'm Sorry, I Can't Connect Your Call, Dave", io9.com 2009-02-08. Retrieved on 2009-09-01.
- "Technology", AdaptiveAI.com. Retrieved on 2009-08-11.
- "Innovation: Artificial brain for sale", NewScientist.com 2009-02-06. Retrieved on 2009-08-11.
- "Adaptive A.I. Inc. launches commercial AGI-based virtual agent for call centers", MachinesLikeUs.com 2009-01-19. Retrieved on 2009-08-11.
- "AI-based virtual agent for call centers lowers costs, improves caller experience", KurzweilAI.net 2009-01-12. Retrieved on 2009-08-11.
- "SmartAction Signs Customer", SoCalTech.com 2009-08-10. Retrieved on 2009-08-21.
- "SmartAction Signs Customer", SoCalTech.com 2009-08-21. Retrieved on 2009-08-21.
- Goertzel, Ben, ed. (2007). Artificial General Intelligence (1st ed.). Springer. ISBN 978-3-540-23733-4. Amazon.com page
- The First Conference on Artificial General Intelligence