|Headquarters||Stockport, United Kingdom|
|Key people||Niall Booker, Chief Executive, Co-operative Banking Group|
Smile, or smile.co.uk, is a British internet bank, and a trading name of The Co-operative Bank. It was established as the UK's first full internet bank in 1999. Other banks, like Egg and First-e, had opened in previous years but Smile was the first to offer full-service current accounts, savings, ISAs, investments and credit cards. The bank's principal offices are located in the King's Valley Pyramid building in Stockport.
The Co-operative Bank is a subsidiary of The Co-operative Group, a consumer co-operative. Member customers of the Co-operative Group own the business and elect members of regional committees and directors from among their number. They receive a regular dividend payment related to their use of Smile accounts.
The Co-operative Bank operates an ethical banking policy, screening potential business customers against its standards, such as links with tobacco, the arms trade, and animal testing of cosmetics. Since 2001, the bank has consulted Smile customers in its regular reviews of this policy. The Co-operative Bank turned away £10 million of business because of their ethical policy during 2005.