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A soft launch is the release of a website, hotel, or other product or service to a limited audience. Soft-launching is a method for gathering data on a product's usage and acceptance in the marketplace, before making it generally available as a hard launch or grand opening. Companies may choose a soft launch to test the viability of a product or to fine tune a product before implementing a larger marketing effort.
When implementing a soft launch strategy, a company releases a product with little or no marketing. A soft launch permits a company to react to customer demands quickly and effectively, introducing new features which will ultimately make the product successful. For companies with a limited marketing budget, a soft launch can allow them to focus on product development rather than marketing.
Soft launches can be used with websites to help rollout new features, test or tweak a design (or possible redesign) allowing a design which users dislike to be quietly retired. Changes can also be made to increase the functionality of the website and respond to user requests. Gmail, for example, was soft launched in 2005 and fully launched one year later.
In the instance of hardware products, a limited release soft launch can be used to test the market prior to a wide scale release. It also means companies are allowed to make last minute changes to the product after the soft launch. In many instances, soft launches of hardware are done in major metropolitan areas where the company has access to a wide variety of demographic groups.
Soft launches are also used for software, with a small release being made to a limited group of individuals for beta testing. Software can be extensively tested by the releasing company, but ultimately it needs to be used to determine how effective it is. Major flaws in the design may emerge during beta testing and can be corrected before the product is released into a major market.
Some software is soft launched on the Internet, which allows for easy software updates. Early beta testers can grow attached to the program and will continue to download new versions as they are released. Thus, companies often build up a loyal customer base, which spreads the word to other potential customers.
Before committing to a hard launch in the United States, developers creating English mobile applications may choose to launch unofficially in small English-speaking countries such as Australia, Canada, and New Zealand, to refine the app by analyzing usage and spending habits, which are thought to be similar to those in the United States. This may also reduce the chances of the American press noticing the app. Canada has the additional benefit of having similar time zones as the United States.