StarTek
 |
This article needs additional citations for verification. (June 2012) |
 |
|
| Type | Public |
|---|---|
| Traded as | NYSE: SRT |
| Industry | Business Process Outsourcing |
| Founded | Greeley, Colorado (1987) (as "StarPak") |
| Headquarters | Greenwood Village, Colorado, USA |
| Number of locations | 17 |
| Area served | Global |
| Key people | Chad Carlson, CEO, President |
| Products | Call Centers (mainly telecommunications) |
| Revenue |  $289.0 Million USD (2009) |
| Net income | $49.1 Million USD (2009) |
| Employees | 8,000 |
| Website | www.startek.com |
|
References: "2009 Annual Report". |
|
StarTek is a business process outsourcing company that was founded in Greeley, Colorado in 1987 by Michael Morgan, A. Emmet Stephenson Jr., and E. Preston Sumner Jr..[1] It was originally a packaging company, StarPak.[2] Originally contracted to pack early versions of Microsoft word processors, it eventually expanded to provide customer support for the product. Currently StarTek has 17 facilities throughout the United States, Canada, The Philippines, Costa Rica, and Honduras including the corporate headquarters in Denver, Colorado.
Contents |
Major Clients [edit]
StarTek's main business is in providing call center support for customer service departments of major United States telecommunication companies. StarTek's two largest customers account for 72% of the business' total revenue. In the 2007 fiscal year The New AT&T accounted for 50.4%; T-Mobile USA (a subsidiary of Deutsche Telekom) 21.8%. To a lesser extent, StarTek also provides outsourcing support to companies in the banking and finance sector, consumer packaged goods/retail, information technology, and insurance. StarTek also provides customer services and technical support for such companies as Qwest, Verizon Wireless Prepay, Cincinnati Bell Wireless, Comcast, and The New AT&T.
Operations [edit]
Listed are the locations of StarTek's operations, with the year the facility opened and/or closed in brackets.
United States
- Denver, Colorado (2000)
- Grand Junction, Colorado (1999)
- Greeley, Colorado (1998)2 locations
- Enid, Oklahoma (2000)
- Lynchburg, Virginia (2004)
- Mansfield, Ohio (2008)
- Jonesboro, Arkansas (2008, closed in spring 2012, re-opened later in same year)
Canada
- Cornwall, Ontario (2001) (laid off 398 of 562 in July 2011)
- Kingston, Ontario (2001) (laid off approx 310 and closing 1 of 2 sites effective October 1, 2011)[3]
Philippines
- Makati City (2008)
- Ortigas (2010)
Central America
- Heredia, Costa Rica (2010)
- San Pedro Sula, Honduras (2011)
Closed Sites
- Laramie, Wyoming, USA (1998 - early 2010)
- Victoria, Texas, USA (2008 - early 2010)
- Thunder Bay, Ontario (2006 - early 2010)
- Regina, Saskatchewan, Canada (2003 - March 2, 2009)
- Big Spring, Texas, USA (1999 - Summer 2008)
- Petersburg, Virginia, USA (2005 - Winter 2008)
- Hawkesbury, Ontario, Canada (2006 - Summer 2007)
- Greeley, Colorado (1999 - Fall 2010)
- Sarnia, Ontario (2003) - Winter 2010)
- Alexandria, Louisiana (2003 - January 2011)
- Grand Junction, CO (1999-2010)
- Collinsville, Virginia (2004- 2012)
- Decatur, Illinois (2003 - 2012)
AT&T [edit]
StarTek's largest customer until October 2004 was AT&T Wireless Services, Inc. When AT&T's wireless service was purchased by SBC Communications it was merged with SBC's Cingular Wireless brand and StarTek began working under that brand. In late 2005 SBC merged with AT&T Corp. and SBC took on the AT&T name. When SBC (now as AT&T Inc.) merged with Bell South it became the majority owner of Cingular Wireless. In an effort to re-brand Cingular it was relaunched in early 2007 as AT&T. Once again, StarTek found its largest customer to be AT&T.
See also [edit]
References [edit]
- ^ "StarTek Draws Increasing Attention, And Its Shares Continue to Climb", Retrieved 10 May 2013.
- ^ "Company History", Retrieved 10 May 2013.
- ^ http://www.thewhig.com/ArticleDisplay.aspx?e=3159227
