Stream Global Services
 |
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| Type | Public (AMEX: SGS) |
|---|---|
| Industry | Business process outsourcing |
| Headquarters | Wellesley, Massachusetts, U.S. |
| Revenue |  US$2,100,000 (2007)[1] |
| Net income | US$1,100,000 (2007)[1] |
| Employees | 30,000 + (2011) [2] |
| Website | stream.com |
Stream Global Services, Inc. (formerly known as Global BPO Services Corp.) is a global outsourcing solution provider,[3] providing BPO services for Fortune 1000 clients [4] (including Dell[1] and Eircom [5] ), with more than 30,000 employees in 50 service centers of 23 countries[6] in 50 contact centers; it currently manages more than 100 million voice, e-mail, and chat contacts a year.[7] The footprint of the company includes 23 countries across North America, Europe, Philippines, India, Latin America, Middle East and Africa delivering service in over 30 languages [8]
[edit] History
Stream Holdings Corporation was founded in 1993 as a provider of customer service for a large software reseller. The firm is now a global [9] provider of sales, customer service and technical support for large companies.
Global BPO Services Corp. (AMEX: OOO) was founded by Scott Murray [10] in 2007. It announced a merger with Stream Holdings Corporation in July 2008,[11] subsequently changing its name to Stream Global Services, Inc.
In 2010 CEO Scott Murray was replaced [12] by Kathy Marinello,[13][14][15][16] who in 2011 announced Barbara Weyl as Executive Vice President.[17]
On June 1, 2010, Trillium Capital LLC, owned by Scott Murray, the founder and former CEO of Stream, made an offer to acquire 100% of Stream for $4.65 per share plus assumption of debt. The non-binding proposal also includes a provision to extend the exercisability of the public warrants by two years that would otherwise expire in October 2011. Scott Murray is a leading expert in the contact center and technology industry with deep corporate and financial relationships. The offer to acquire Stream is subject to various conditions outlined in a letter to the Board of Directors that was delivered at the Annual General Meeting of stockholders on June 1, 2011. The transaction has a total enterprise value of approximately $575 million. Trillium Capital LLC owns 4.6% of the issued and outstanding shares of Stream and 1000 public warrants. Murray has led a number of successful companies such as Stream, 3Com, Modus media and The Learning Company over the past 20 years in the Boston, MA area that have created substantial shareholder value.
[edit] Locations
North America (NA)
- Beaverton, OR
- Jacksonville, TX
- Sergeant Bluff, IA
- Wellesley, MA
- Belleville, ON
- London, ON
- Tampa, FL
- Cape Breton, NS
- Phoenix, AZ
- Vermillion, SD
- Chilliwack, BC
- Rio Rancho, NM
- Watertown, NY
Europe, Middle East and Africa (EMEA)
- Aalborg, Denmark
- Amsterdam, Netherlands
- Angers, France
- Berlin, Germany
- Cairo, Egypt
- Cagliari, Italy
- Cape Town, South Africa
- Dublin, Ireland
- Helsingborg, Sweden
- La Coruña, Spain
- Londonderry, UK
- Milan, Italy
- Sofia, Bulgaria
- Szczecin, Poland
- Tunis, Tunisia
- Vélizy, France
Caribbean and Latin America (CALA)
- Managua, Nicaragua
- San José, Costa Rica
- Santo Domingo, Dominican Republic
- San Salvador, El Salvador
Asia Pacific (APAC)
- Philippines
- Mumbai, India
- Suzhou, China
[edit] References
- ^ a b c "Dell support firm Stream Global extends to Latin America". 2008-10-21. http://www.masshightech.com/stories/2008/10/20/daily15-Dell-support-firm-Stream-Global-extends-to-Latin-America.html. Retrieved 2008-12-10.
- ^ "multilingual workforce of over 30,000 employees". http://www.finanzen.net/nachricht/Stream-Global-Services-Announces-Fourth-Quarter-and-Full-Year-2010-Results-1055946. Retrieved 2011-04-24.
- ^ "operates as a global business process outsourcing service provider". http://investing.businessweek.com/research/stocks/snapshot/snapshot.asp?ticker=SGS:US. Retrieved 2011-04-24.
- ^ "service provider specializing in customer relationship management for Fortune 1000 companies". http://www.pinoytechblog.com/archives/stream-global-services-wins-2010-ict-best-practices-awards. Retrieved 2011-04-24.
- ^ "Stream provides technical support services for Eircom’s residential and business broadband customers". http://www.finfacts.ie/irishfinancenews/article_1020008.shtml. Retrieved 2011-04-24.
- ^ "Stream Global Services Reviews". http://www.glassdoor.com/Reviews/Stream-Global-Services-Reviews-E140218.htm. Retrieved 2011-04-24.
- ^ "Precisely speaking the company handles over 100 million emails, voice and chat contacts from clients across the globe annually". http://www.sourcingline.com/resources/stream-global-services-spreads-outs-bpo-businesses. Retrieved 2011-04-24.
- ^ Stream Global Services www.stream.com
- ^ "support 35 languages across 50 locations in 22 countries". http://www.finanzen.net/nachricht/Stream-Global-Services-Announces-Fourth-Quarter-and-Full-Year-2010-Results-1055946. Retrieved 2011-04-24.
- ^ "Stream Global Services: Straight Talk from CEO Scott Murray". http://www.youtube.com/watch?v=cQ0fWumEQMs. Retrieved 2011-04-24.
- ^ "As of July 31, 2008, Global BPO Services Corp. was acquired by Stream Holdings Corporation, in a reverse merger transaction". http://investing.businessweek.com/research/stocks/snapshot/snapshot.asp?ticker=SGS/U:US. Retrieved 2011-04-24.
- ^ "SEPARATION AGREEMENT". http://www.faqs.org/sec-filings/100820/Stream-Global-Services-Inc_8-K/dex101.htm. Retrieved 2011-04-24.
- ^ "Murray is being replaced by Kathryn Marinello". http://nearshoreamericas.com/stream-ceo/. Retrieved 2011-04-24.
- ^ "Marinello succeeds R. Scott Murray, who has decided to step down from the Company". http://www.businesswire.com/news/home/20100820005231/en/Stream-Global-Services-Names-Kathryn-Marinello-Chief. Retrieved 2011-04-24.
- ^ "On August 19, 2010, the Board of Directors of the Company appointed Kathryn V. Marinello, age 53, to serve as Chief Executive Officer". http://www.hotstocked.com/8-k/--312029.html. Retrieved 2011-04-24.
- ^ "Stream Global Services, Inc. announced that its Board of Directors has named Kathryn V. Marinello Chief Executive Officer, a Director of the Company and Chairman of the Board". Reuters. http://www.reuters.com/finance/stocks/keyDevelopments?symbol=SGS. Retrieved 2011-04-24.
- ^ "Stream Global Services CEO Kathy Marinello announces Barbara Weyl Made Executive Vice President". http://www.newsonwomen.com/news_on_women/2011/04/barbara-weyl-made-executive-vice-president-at-stream-global-services.html. Retrieved 2011-04-24.
