Clint Oram, John Roberts,Jacob Taylor
|Key people||Larry Augustin (CEO 2009 - present)|
|Products||Sugar Community Edition, Sugar Professional, Sugar Corporate, Sugar Enterprise and Sugar Ultimate|
|Revenue||~$96 million (2012)|
SugarCRM is a software company based in Cupertino, California. It produces the web application Sugar, also known as SugarCRM, which is a customer relationship management (CRM) system that is available in both open source and Commercial open source applications. In February 2014, SugarCRM announced that they would no longer be releasing new open source versions of their Community Edition application and this would now be a bug fix only application.
The company operates a number of websites, including its commercial website Sugarcrm.com, a development website (SugarForge.org), Sugar Exchange (for third-party extensions), and user forums. As of 2013, SugarCRM reported over a million users. 
John Roberts conceived of the idea and name of SugarCRM while riding his mountain bike named Sugar in the Santa Cruz Mountains. Clint Oram, John Roberts, and Jacob Taylor started full time work on the SugarCRM open source project in April 2004, and incorporated the company in California in June 2004. Roberts served as the CEO from 2004 to 2009, Oram was the vice president, and Taylor was the CTO & vice president of engineering.
SugarCRM was one of the first commercial open-source-based corporations to raise venture capital. In June 2004, Josh Stein of DFJ invested $2M into the startup and became a board member. With the help of this investment, Sugar expanded quickly and by September 2004, potential users had downloaded 25,000 copies of the application, then named Sugar Open Source. In October 2004, the company was named "Project of the Month" on Sourceforge.
In November 2005, the company SplendidCRM was formed, which produces software that was initially a clone of SugarCRM, but intended to run on the Microsoft ASP.NET framework. Like SugarCRM, SplendidCRM produces both open-source and commercial versions of its software.
By 2008, SugarCRM employed over 150 people.
In June 2008, co-founder Taylor left the company, during what technology website The Register called "a mysterious exodus of senior and experienced business staff" from SugarCRM. Clint Oram replaced him as the CTO.
In May 2009, co-founder and CEO Roberts left the company. He was replaced as CEO by SugarCRM board member Larry Augustin, who had previously founded and served as the CEO of VA Linux (now known as Geeknet).
In June 2010, Sugar launched Sugar 6, a major upgrade emphasizing ease of use and introducing a complete UI overhaul of Sugar Professional and Sugar Enterprise.
In early 2011, Sugar was selected as an IBM Global Alliance Partner for Cloud Services.
In February 2011, SugarCRM announced it turned cash flow positive for the first time in its history. SugarCRM has remained cashflow positive since.
At SugarCon 2011, SugarCRM also announced its first acquisition; iExtensions, the Market-Leading CRM for Lotus Notes.
In June 2011, SugarCRM continued building on the Sugar 6 theme by adding more global capabilities (25 languages), enhanced Mobile CRM (native application support for over 90% of the world's smartphones and tablets) and extensive Social CRM integrations (LinkedIn, Twitter, Facebook, InsideView, LotusLive, WebEx, GoToMeeting and Google Docs). As part of this release, Sugar introduced two new editions; Sugar Corporate and Sugar Ultimate. eWeek said of Sugar 6 that SugarCRM gets it right.
SugarCRM scored another banner year in 2011, with record fourth quarter revenues (up 92 percent from Q4 2010) and annual revenue growth of 67%
At SugarCon 2012, SugarCRM announced the Sugar 6.5 release. This new release offers customers an updated UI; more powerful search capabilities, an updated calendar and faster performance. The 6.5 release also introduces additional support for different IBM software and hardware platforms. Sugar 6.5 went GA in June 2012.
In April 2012, SugarCRM completed a $33 million financing round for further expansion into the enterprise.
In November 2012, Sugar was implemented in the Ministry of Education in New Zealand to help manage direct inquiries. The Wellington based company Daylight Consulting was responsible for implementing the software.
In August 2013, a new major version, Sugar 7, was announced, but without the community edition. The Sugar 6 codebase was forked by members of the community to release SuiteCRM.
SugarCRM sells a CRM solution, typically referred to as Sugar, in three editions:
- Sugar Professional
- Sugar Enterprise
- Sugar Ultimate
Each product derives from the same code tree. The products originated on the LAMP stack (Linux, Apache, MySQL and PHP) but also run on other PHP-capable platforms (such as Windows, Solaris and Mac OS X). SugarCRM can also use MS IIS as a web server, DB2 and MS SQL or Oracle as alternative databases.
SugarCRM provided a community edition, Sugar CE, previously known as Sugar Open Source. It was available free of charge alongside paid editions until version 7.
In 2013, Sugar version 7 was announced. No update to the community edition was announced with it. SugarCRM's community support team have stated that 7.0 will not be available in a community edition, and that no release date for an updated community edition was known.
Sugar is a software as a service (SaaS) product. As of Sugar 7, customers can opt to use an on-premises solution, SugarCRM's Sugar Cloud, one of SugarCRM's partners, or public cloud services (such as Amazon Web Services, Windows Azure, Rackspace Cloud or IBM SmartCloud).
SugarCRM initially licensed Sugar Open Source under the SugarCRM Public License (based on the Mozilla Public License and the Attribution Assurance License). While users could freely redistribute Sugar Open Source and the license allowed for the inspection and modification of the source code and for the creation of derived works, critics, including Dan Farber, editor in chief at CNET, expressed some concern over SugarCRM's use of the term "commercial open source" to describe its products.
On July 25, 2007, SugarCRM announced the adoption of the GNU General Public License (version 3) for Sugar Community Edition, the offering previously known as Sugar Open Source. This license took effect with the release of Sugar Community Edition 5.0.
On April 11, 2010, SugarCRM announced that starting with version 6.0.0, the Sugar Community Edition would be licensed under the GNU Affero General Public License version 3. The charts module, customer portal, mobile support, some SOAP functions and most of the default theme templates were removed from the AGPLv3 licensed Sugar Community Edition 6.
Open source forks of SugarCRM community edition
- Comparison of CRM systems
- TCPDF library for generating PDF documents with SugarCRM
- Customer relationship management
- EpesiCRM open source CRM
- Vtiger CRM (open source)
- SplendidCRM was inspired by SugarCRM but developed using Microsoft technology stack (C#, ASP.NET, SQL Server).
- SourceForge.net: Project of the Month
- SugarCRM raises $20M more for open source CRM » VentureBeat
- SugarCRM announces SugarCon 2009
- SugarCRM Nets $20 Million Investment - Software - IT Channel News by CRN and VARBusiness
- Sudden exit for SugarCRM co-founder and CEO, Gavin Clarke, The Register, May 7, 2009
- ZD Net: Sugar 6 offers simplified UI and information access
- As a member of the Global Alliance Portfolio in the Cloud Solutions area, SugarCRM will work with IBM to provide integrated cloud solutions between SugarCRM and a number of IBM offerings.
- SugarCRM Continues Record Growth in 2010
- SugarCRM Acquires iExtensions, the Market-Leading CRM for Lotus Notes
- SugarCRM Announces General Availability of Sugar 6 Spring Release: More Choice, Better Options
- SugarCRM Gets It Right
- FY 2011 results
- What's new in Sugar 6.5
- SugarCRM completes a $33 million financing round
- http://www.sugarcrm.com/crm/products/editions SugarCRM Editions
- http://forums.sugarcrm.com/f22/whats-going-community-edition-88583/ What's going on with Community Edition? — SugarCRM Forums
- Linkedin.com SuiteCRM group
- ZDNet Magazine, "Commercial Open Source, A Misnomer?" (August 29, 2005)
- Martens, China (26 July 2007). "User pressure leads SugarCRM to adopt GPLv3". Computerworld. Retrieved 11 March 2012.
- Moving to the AGPLv3 for Sugar 6
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