Supplier performance management
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Supplier performance management (SPM) is a business practice that is used to measure, analyze, and manage the performance of a supplier’s performance in an effort to cut costs, alleviate risks, and drive continuous improvement. The ultimate intent is to identify potential issues and their root causes so that they can be resolved to everyone’s benefit as early as possible.
A company that deploys effective supplier performance management ensures that a supplier’s performance meets the expectations defined in the contract and against market norms. It includes the management of actual performance, identification of performance gaps and agreement of actions to achieve desired performance levels. SPM not only ensures that those benefits identified in the contracting stage are delivered, but that value delivery continues for the life of the contract. As companies increasingly focus on their core competencies and outsource a greater percentage of work, their success becomes ever more dependent on the performance of strategic suppliers. Ultimately, the objective of SPM is to improve the performance of all parties involved in the contract and Service Level Agreement.
Supplier Performance Management is a similar term to Vendor performance management, with vendors and suppliers being interchangeable.
- Ryals, Lynette; Beth Rogers (2006). "Holding up the mirror: the impact of strategic procurement practices on account management". Business Horizons 49.
- "Seven Steps to Measure Supplier Performance" by Sherry Gordon, Quality Progress, August 2005.