System Center Service Manager

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System Center Service Manager
Developer(s) Microsoft Corporation
Stable release System Center 2012 Service Manager / March 2012
Development status Active
Operating system Microsoft Windows
Platform x86 x64
Available in Multilingual
Type Systems management
License MS-EULA
Website Microsoft System Center Service Manager

System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

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