|This article needs additional citations for verification. (August 2011)|
|Key people||Azza Torky, Chairman, Ahmed Ossama, Vice Chairman and Managing Director|
|Employees||more than 1500|
TE Data S.A.E. (Arabic: المصرية لنقل البيــانات,Al mesreyyah lenakl al-bayanat) is an Internet service provider in Egypt, established in 2001 by Telecom Egypt (Incumbent Operator of Egypt) to act as its data communications and Internet arm.
TE Data was awarded a Class A license from Egypt's National Telecommunication Regulatory Authority (NTRA). Such a license allows TE Data to build its own national backbone network, operate its international data gateway, co-locate its equipment at the central offices and all IP based services to end-users as well as other Service Providers.
The company is a growing data communications and Internet services provider. Currently, with operations in Egypt and Jordan and plans in other parts of the MENA region, The company's portfolio includes narrowband and broadband Internet access services, managed dedicated Internet access services, IP VPN connectivity services, global connectivity services in addition to consulting and professional services.
The Company's network includes full transit connections to the Internet networks of MCI, Flag, WorldCom and Teleglobe. TE Data provides global Internet route coverage on either a direct or transit basis. The network architecture allows diverse and redundant routing options by incorporating connections to multiple Network Access Points (NAPs).
On 1 February 2005, TE Data and Salec Egypt announced in Cairo ICT 2005, the launch of a trial TV over IP IPTV system. In this trial the company demonstrated the capability of its IP MPLS network to provide the next generation bandwidth intensive service. The trial involved the broadcasting of high quality TV channels and video-on-demand VOD on the TE Data network using a trial setup supplied by Salec Egypt.
In that trial Salec Egypt Integrated a solution based on equipment supplied from TANDBERG Television for the head-end system, where Live IPTV and Video on Demand VoD are streamed on TE Data's IP MPLS network and delivered to the end user using the ADSL infrastructure.
In November 2006, TE Data announced the launch of its new service TEVU, providing a range of Streaming and VOD content to existing and new ADSL subscribers over TE Data’s IP MPLS network and Telecom Egypt’s last mile copper lines.
TE Data launched an IP based video streaming service in Egypt and the Middle East during the 2006 FIFA World Cup. The current TEVU content has 9 streaming channels including 4 ART sports channels, 1 Arabic movie channel (ART AFLAM), 1 Arabic TV shows channel (ART HEKAYAT), 1 western movie channel (ART MOVIE WORLD), 1 religious channel (IQRAA) and the famous Cable News Network CNN news channel. In addition to the live streaming channels, TEVU includes a VOD library that contains more than 40 Arabic films ranging from classics to new films. All of TEVU’s streaming and VOD content is provided by the Arab Radio and Television network ART.
TEVU service utilizes several Microsoft products ranging from Windows Server 2003, which includes Windows Media Services 9 Series responsible for multicasting live streams over the network, as well as providing unicast VOD content. Microsoft Media Encoder 9 responsible for transcoding live streams into WMV format, Microsoft Media Services 9. The content is encrypted using Microsoft's Digital Rights Management software, which protects live content as well as VOD content. TEVU customers watch the content using Microsoft's Windows Media Player
On 2 February 2005, Telecom Egypt, Egypt’s incumbent operator, TE Data, and Telecom Italia Sparkle, Italy’s international services carrier, announced that they are expanding the cooperation of the already signed Partnership Agreement in the field of IP services and advanced data solutions for multinational customers.
The qualifying element of the Partnership Agreement is the installation and start-up of a Telecom Italia Sparkle Point of Presence (POP) in Cairo. Through this POP, essentially Egyptian and Italian corporate customers can gain access to IP/Data services (e.g. IP-VPN Virtual Private Networks and other managed bandwidth solutions).
TE Data deployed the Alcatel 7300 Advanced Services Access Manager (ASAM), the most widely deployed DSL platform in the world. Alcatel also provided TE Data with its 5530 Network Analyzer, an advanced diagnostic software tool that detects line quality and equipment failures, and provides proactive detection of line problems using expert diagnostics to continually monitor service quality. TE Data joins other service providers such as Iceland Telecom, Ventelo, Bell Canada, Hawaii Telecom, Vodafone Italy, Bell Alliant, Orange Spain, France Telecom, Saudi Telecom, and KPN who use the 5530 Network Analyzer to support the introduction of broadband services.
Starting September 2005 TE Data has adopted an IP telephony solution from Avaya Inc. (NYSE:AV), a leading global provider of business communications applications, systems and services. Since then the company doubled its call center capability, and deployed the Avaya voice system.
The new Avaya solution, deployed on the company’s existing hybrid network, gave TE Data's management comprehensive real-time information about in-coming call queues, customer service activities, and user status, as well as extensive reporting to support planning and scheduling for continuous customer support.
On the 4th of February 2006 – TE Data, announced that it has signed a frame agreement with Flag Telecom, a leading provider of international wholesale network transport and communications services, to raise its International bandwidth capacity with Flag to an STM16 (2.42 Gbit/s) before mid-2006, a move that took TE Data's overall total International capacity to the higher capacity.
TE Data's former activated international bandwidth capacity was 1.8 Gbit/s, while the current total market capacity is estimated at 4.48 Gbit/s, which represents around 40% of the total market capacity and the highest in the market. With this upgrade, TE Data's total international bandwidth capacity reached the higher capacity, taking the market to a total capacity of around 5.69 Gbit/s. Such a move fortified TE Data's leadership position in the Egyptian market with an estimated 52% of the total market international bandwidth.
TE Data Jordan
TE Data Jordan was established and licensed by the Jordanian Telecommunications Regulatory Commission in July 2004 to be TE Data's extended arm in the region and to provide internet services to the Jordanian market; Jordan was chosen to be the first TE Data's base outside Egypt because The Jordanian telecom environment enjoys full liberalization within a transparent regulatory frame that encourages investments and competition that pours in the consumers' benefit.
In May 2007, Microsoft Corp. announced that TE Data, has selected Microsoft(R)Customer Care Framework (CCF) to unify its call center applications with the aim of radically improving customer service, increasing sales opportunities and upgrading working processes. Customer Care Framework is a server-based software solution that delivers consolidated data from core business systems such as billing, customer relationship management (CRM) and order management to the customer service agent desktop.
The single user interface provides a 360-degree view of customer data, creating a better climate for the cross-selling of services and the effective delivery of targeted sales and marketing campaigns, including outbound calls. CCF also enables the rapid deployment of new services without requiring staff to undergo intensive training on new applications. It is expected that staff training time will be reduced by as much as 20 percent, and average call handling time is also expected to improve by 20 percent.