Talk:Automatic call distributor

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Merge with Line hunting[edit]

  • Disagree with merge: ACDs use hunt groups and line hunting. Then, they do a lot more. Agreed that this article needs to be expanded. —Preceding unsigned comment added by Schwarjb (talkcontribs) 15:51, 29 April 2011 (UTC)
  • Disagree with merge: ACD is a strong enough topic on it's own. The article just needs to have more details added into it. Jontypearce (talk) 15:23, 9 September 2010 (UTC)
  • Disagree with merge: Line hunting is a form of ACD, but ACD is not a form of line hunting. — Dgtsyb (talk) 13:46, 26 February 2010 (UTC)
  • Disagree with merge. Line hunting (Hunt groups) describes a process that is employeed by some ACD's and also by other technology not necessarily associated with an ACD. Calltech (talk) 16:44, 26 February 2010 (UTC)
  • Disagree with merge For reasons stated above. Predictive (talk) 20:14, 17 March 2010 (UTC)
  • Disagree with merge. Line hunting is a different concept with a sequential line group for an incoming call to ring down to the next available line. Automatic call distribution is a much broader topic encompassing distributing calls based on programmed parameters of conditions including ring groups and call queues. —Preceding unsigned comment added by Phonetalk (talkcontribs) 20:06, 3 December 2010 (UTC)