Talk:Service design

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service design traits[edit]

Service design is about making a service: - useful - usable - efficient - effective - desirable -user friendly -easy to use

see page 9 on service design from


This article fails to address IT Service Design from an ITIL perspective. I can add this if no-one objects. Bmcollier (talk) 10:50, 19 June 2013 (UTC)

Related design disciplines[edit]

This article's History section is very thin and incomplete. Two specific comments:

1. There were more simultaneous origins and contributions to the discipline of service design than are referenced in this article. It is not just ITIL that is represented. In fact, I would argue that the UX community of practice has a stronger tie to Service Design than most other disciplines. But there are others who deserve credit.

Before the 90's, architects and industrial designers were already addressing service design concerns in many engagements. Toyota's TPS Archetype for globalizing production in the 1980's might be the first high-profile case. At the same time as the Koln work, in the 90's the web and software design disciplines were also pioneering work in this field. IDEO is far from the first agency to deliver these solutions to the business world. Experience Design firms simply did not have the marketing language before the term was coined. I suspect the Koln initiative owes a lot to the Scandinavians' Participatory Design work in the 60's and 70's as well.

I do not have all the citations, only my experience and memories from my education as a designer.

2. There is a description of Service Design in the History section. That should be in a different section. Also, the description is too vague. The text states that service designers are "uniquely oriented to service specific design needs" but the following text could be used to describe any user-centered or systems design activity (yes non-service designers also do service design). It would be more helpful to reference user-centered best practices, and then describe the "unique orientation" of service design.

I personally would argue Service Design is a specialty or extension of User-Centered Design, perhaps even Experience Design. — Preceding unsigned comment added by Patricia Colley (talkcontribs) 15:12, 11 November 2014 (UTC)