Talk:Suburban Express

From Wikipedia, the free encyclopedia
Jump to: navigation, search
          This article is of interest to the following WikiProjects:
WikiProject Companies (Rated Start-class, Low-importance)
WikiProject icon This article is within the scope of WikiProject Companies, a collaborative effort to improve the coverage of companies on Wikipedia. If you would like to participate, please visit the project page, where you can join the discussion and see a list of open tasks.
Start-Class article Start  This article has been rated as Start-Class on the project's quality scale.
 Low  This article has been rated as Low-importance on the project's importance scale.
 
WikiProject Buses (Rated Start-class, Low-importance)
WikiProject icon This article is within the scope of WikiProject Buses, a collaborative effort to improve the coverage of bus transport on Wikipedia. If you would like to participate, please visit the project page, where you can join the discussion and see a list of open tasks.
Start-Class article Start  This article has been rated as Start-Class on the project's quality scale.
 Low  This article has been rated as Low-importance on the project's importance scale.
 
WikiProject Illinois (Rated Start-class, Low-importance)
WikiProject icon This article is within the scope of WikiProject Illinois, a collaborative effort to improve the coverage of Illinois on Wikipedia. If you would like to participate, please visit the project page, where you can join the discussion and see a list of open tasks.
Start-Class article Start  This article has been rated as Start-Class on the project's quality scale.
 Low  This article has been rated as Low-importance on the project's importance scale.
 

Links related to Controversy[edit]

Here is a list of articles about Suburban Express and it's controversies. I'm creating a section for it so others can contribute - please don't delete from it, though. It was started by AlmostGrad and moved to it's own section by NegatedVoid.

International[edit]

  1. Pieuvre.ca (05/02/2013): Le pouvoir des masses numériques, pour le meilleur et pour le pire (Translation)
  2. China News (10/14/2013): 赴美留学:行前需多了解当地生活细节避免被骗 (Translation)
    Syndicated to: Sohu.com and Sina.com

National[edit]

  1. Ars Technica (04/26/2013): Express to Internet Hate: Bus company threatens redditor with lawsuit
  2. BoingBoing (04/27/2013): Suburban Express bus-line sends bullying, cowardly legal threat to Reddit, discovers Streisand Effect
  3. Popehat (04/28/2013): Suburban Express Took The First Bus To The Streisand Effect. Have They Disembarked In Time?
  4. Techdirt (04/29/2013): Bus Company Threatens Redditor With Lawsuit, Meets Ken White, Runs Away
  5. The Daily Dot (04/29/2013): Bus Company Threatens to Sue Redditor Over Bad Press
  6. Chicago Tribune (05/01/2013): Bus company's lawsuits anger students, parents
  7. Ars Technica (05/02/2013): Nonstop to schadenfreude: Suburban Express’ u-turn on reddit lawsuit
  8. American Bar Association Journal (05/03/2013): Cheap bus ticket included a trip to small-claims court for unwary students
  9. Slashdot (05/04/2013): Redditors (and Popehat) Versus a Bus Company
  10. Ars Technica (05/13/2013): Troll road: Bus company posts “dirt” on complaining passenger
  11. Techdirt (05/17/2013): Suburban Express Goes Double Or Nothing On Their Aggressive Behavior
  12. Ars Technica (06/19/2013): Bus company that threatened redditor with lawsuit tries to reopen suits
  13. Techdirt (06/24/2013): Suburban Express Wants Round 3: Re-Files Against Customers
  14. Ars Technica (06/25/2013): Bus co. owner threatens redditor yet again, records users’ IP addresses
  15. Uproxx (06/26/2013): Meet Suburban Express, The Bus Line Fighting A War With Reddit Over Negative Comments
  16. Popehat (07/29/2013): The Popehat Signal: Suburban Express Doubles Down On Attacks On Critics
  17. Techdirt (07/31/2013): The Popehat Signal Goes Out Against Suburban Express
  18. Courthouse News Service (01/10/2014): Just a Darn Minute, AT&T
  19. Ars Technica (07/10/2014): Update: Bus co. owner who threatened redditor with lawsuit arrested for cyberstalking
  20. Techdirt (07/14/2014): Dennis Toeppen Arrested For Harassing Online Critics And Being Creepy As Hell
  21. Chicago Tribune (08/06/2014): Bus firm owner charged with harassing customers
  22. RedEye (08/06/2014): Bus firm owner charged with harassing customers
  23. Techdirt (09/05/2014): Suburban Express Wants Round 4: Re-Files Lawsuits It Had Previously Dropped
  24. Ars Technica (02/06/2015): All aboard the dox bus! Suburban Express owner keeps going after customers
  25. Techdirt (03/04/2015): Suburban Express Changes Terms Of Service To Screw Sued College Students Out Of University-Provided Legal Aid

Regional[edit]

  1. The Daily Illini (04/19/2013): Suburban Express lawsuits lead to controversy on social media
  2. The Daily Illini (Editorial) (04/24/2013): Suburban Express mishandles student allegations
  3. Paxton Record (04/25/2013): Bus company suing UI students for violating 'terms and conditions'
  4. The Daily Illini (04/25/2013): Public addresses Illinois Student Senate regarding influx of student-aimed Suburban Express lawsuits
  5. The Daily Illini (Opinion Column) (04/25/2013): Suburban Express causes its own problems
  6. The Daily Illini (Letter to the Editor) (04/25/2013): UI should defend international students, disallow Suburban Express services
  7. The News Gazette (04/26/2013): Bus firm's lawsuits criticized
  8. The Daily Illini (04/26/2013): Suburban Express lawsuits reach 125 this year; conversation continues on Reddit
  9. Paxton Record (04/29/2013): After backlash, bus firm pledges to dismiss all suits
  10. The News Gazette (04/30/2013): Bus company promises to drop Ford lawsuits
  11. WILL News (04/30/2013): Bus Company Serving College Students Drops Lawsuits Against Riders
  12. The News Gazette (05/01/2013): Bus lawsuits dismissed in Ford County
  13. Paxton Record (05/01/2013): Suburban Express lawsuits dropped
  14. The Daily Illini (05/01/2013): Suburban Express drops lawsuits and updates terms and conditions
  15. WCIA 3 News (05/01/2013): Bus company drops civil suits against students
  16. The Daily Illini (05/02/2013): UIUC Subreddit hits front page, Streisand effect leads to increased attention for Suburban Express lawsuits
  17. Kankakee Daily Journal (05/02/2013): Bus company drops lawsuits in Ford County against college student riders
  18. The Daily Illini (Editorial) (05/02/2013): University administrators absent in Suburban Express incidences
  19. Paxton Record (06/25/2013): Suburban Express wants to refile some of its cases
  20. The News Gazette (06/26/2013): Bus company wants to reinstate some lawsuits
  21. The Daily Illini (06/27/2013): Suburban Express lawsuits not gone for good
  22. WCIA 3 News (06/27/2013): Bus co. owner may refile lawsuits
  23. Paxton Record (07/30/2013): Judge grants motion to allow Suburban Express cases to be refiled
  24. News Gazette (07/30/2013): Judge allows bus company to refile some claims against passengers
  25. WCIA 3 News (07/30/2013): Bus owner in court
  26. The Daily Illini (08/21/2013): Assessing this year's most important events
  27. Paxton Record (12/31/2013): Memorable quotes from 2013 ...
  28. Paxton Record (12/31/2013): Most-viewed posts on Paxton Record's Facebook page in 2013
  29. Paxton Record (01/01/2014): The Paxton Record's Top 10 stories of 2013
  30. News Gazette (07/16/2014): Bus company owner charged with online harassment
  31. Paxton Record (07/16/2014): Bus company owner charged with online harassment
  32. The Daily Illini (08/22/2014): Suburban Express lawsuits reappear in Cook County
  33. WILL (AM) Radio (09/03/2014): A Look At Legal Issues Surrounding Terms Of Service, Online Reviews, and Online Harassment
  34. The Daily Illini (09/11/2014): Suburban Express won’t take Highland Park passengers
  35. The Daily Illini (12/16/2014): Suburban Express re-files lawsuits, bans Highland Park passengers
  36. Smile Politely (02/04/2015): Suburban Express posts racist story about U of I grad student
  37. WCIA 3 News (02/05/2015): Area business responds to "real" review
  38. Smile Politely (02/22/2015): Suburban Express is at it again, this time with "Black Sheep Discount"
  39. WCIA 3 News (02/23/2015): Business feuds with campus paper
  40. The Daily Illini (02/25/2015): Student Legal Services helps students fight Suburban Express lawsuits
  41. The Daily Illini (Editorial) (02/26/2015): Inhibiting ability to "Express" poses problems

Conventional Media Links Not Related to WP:EVENT Above[edit]

Daily Herald[edit]

  1. Daily Herald Release: http://www.toeppen.com/daily-herald-release.pdf
  2. Daily Herald Article re: Fare Wars http://www.toeppen.com/daily-herald-fare-wars-toeppen.pdf
  3. Daily Herald Article re: University of Iowa Service http://www.toeppen.com/daily-herald-uiowa-se.pdf

News-Gazette[edit]

  1. News-Gazette release: http://www.toeppen.com/gazette-release.pdf
  2. News-Gazette article re: Go Suburban - leave the driving to the entrepreneur: http://www.toeppen.com/oldarticles/1990_0408_news-gazette_article.pdf

Daily Illini[edit]

  1. Daily Illini release: http://www.toeppen.com/di-release.pdf
  2. Daily Illini article re: New cut-rate bus service: http://www.toeppen.com/oldarticles/1984_0128_new_cut-rate_bus_service.pdf
  3. Daily Illini article re: Illini Union Board budget matters - Greyhound commissions down by $15k (Translates to $150k sales decrease) http://www.toeppen.com/oldarticles/1984_IUB_budget_impact.pdf
  4. Daily Illini article re: Greyhound Predatory Pricing: http://www.toeppen.com/oldarticles/1985_0216_greyhound_predatory_pricing.pdf
  5. Daily Illini article re: Suburban Express using novel method to pursue cheaters: http://www.toeppen.com/oldarticles/1996_0117_bad_checks.pdf
  6. Daily Illini letter to editor re: Bad checks article: http://www.toeppen.com/oldarticles/1996_0118_di_letter_to_editor_re_badcheck_article.pdf
  7. Daily Illini article re: Students who thought they could do better... http://www.toeppen.com/oldarticles/2000_0823_6th_Wave_Opens.pdf
  8. Daily Illini article re: ...but who arguably failed: http://www.toeppen.com/oldarticles/2000_1030_Sixth_Wave_Screws_Up.pdf

Restored links deleted by bot 173.141.182.177 (talk) 03:12, 6 April 2014 (UTC)

I found these newspaper articles from the 1980s and 1990s to be helpful in bringing out the notable monopoly/price-war/predatory-pricing aspects of the immediate "post-deregulation" era. As stated in earlier votes/discussions of the notability of Suburban Express (whether to have an article or not at all), price-and-capacity "wars" were new and notable in the USA "back then". KevinCuddeback (talk) 15:29, 9 April 2014 (UTC)

Subject's Self-Published Sources (from Archive.org)[edit]

Because the subject itself can be the source, some historical Suburban Express web pages from the Internet Archives, as suggested, should be referenced because they make un-exceptional claims about the "starts" of things along the company growth-path (usually +/- weeks, and near-always within 1 semester). It would be entirely "in character" for a bus company to accurately describe its services as-then-offered, and out of character to describe a phantom service.

I agree with the basic premise above; such sources can be used to support basic claims and data about the company and its products. I work a good bit on spaceflight-related articles and such sources are typically what we use to source the basic specs of launch vehicles and spacecraft. I'm agnostic on the specifics of the following list. Cheers. N2e (talk) 15:23, 22 April 2014 (UTC)
So far, I have used these to support the start-year of kiosk ticketing (I selected 2002, as the "official" start, rather than the 2001 "trial") and service to University of Iowa.KevinCuddeback (talk) 16:08, 22 April 2014 (UTC)
  1. 1983 Brochure with self-headline of "Thanksgiving Express" (02/10/2003): Thanksgiving Express!
  2. (still, sadly, a 15-year gap here)
  3. 1998 website launch: SuburbanExpress.com (12/12/1998): Suburban Express Home Page
  4. 2001 Introduction of self-service ticket kiosks (06/07/2001): Self-Service Ticketing
  5. 2002 First offer of O'Hare/Midway service (connecting only) (04/07/2002): O'Hare & Midway Service
  6. 2003 9 buses in company-owned fleet (02/10/2003): Some Trivia...
  7. 2004 Illini shuttle "Beginning October 6" & first functional illinishuttle.com (09/24/2004): Illini Shuttle - O'Hare & Midway Schedules
  8. 2004 Illini shuttle "Now Up and Running" (10/16/2004): Illini Shuttle - O'Hare & Midway Schedules
  9. 2007 UIowa gets "Introductory" fares extended (2/9/2007): uiowaspring07.pdf
  10. 2010 First Free Wi-Fi claim (on 13 buses) (03/05/2010): Suburban Express (index UIUC)
  11. 2010 at least 13 buses in company-owned fleetbased on Wi-Fi claim (above)
  12. 2010 Service to Perdue "resumes" in August (08/20/2010) : Suburban Express (index UIUC)
  13. 2010 Wi-Fi fleet claimed +2 to 15 buses (09/19/2010): Suburban Express (index UIUC)
  14. 2010 at least 15 buses in company-owned fleetbased on Wi-Fi claim (above)
  15. 2011 Claims 55,000 passengers per year (7/16/2011): Some Trivia...
  16. 2012 "Now Serving Joliet" on Thursdays, Fridays & Sundays (02/09/2012): Suburban Express (index UIUC)

Can anyone who knows how to use Archive.org see if there's an "introductory" for other current schools? KevinCuddeback (talk) 16:06, 11 April 2014 (UTC)

BTW, the article is about the company, Suburban Express, and thus Suburban Express is the subject of the article. I believe you meant the founder or company head dude by whatever title he might go by. If you agree, you might want to modify the title of this particular Talk page section. Cheers. N2e (talk) 22:03, 22 April 2014 (UTC)
I'd say this talk section is correctly titled: It covers materials in which the subject of this article, Suburban Express, talks about itself as author/publisher of its own website (www.suburbanexpress.com).KevinCuddeback (talk) 03:43, 23 April 2014 (UTC)

Attack pages hosted on company's website[edit]

There are several sources which detail Suburban Express' practice of hosting attack pages shaming its critics on its website. Most of the sources from this year talk about this; there are currently about a dozen such attack pages. Can someone please add this to the business practices section?

Pinging Sj, CorporateM, Tedder. -- AlmostGrad (talk) 18:28, 25 February 2015 (UTC)

You said above "There are several sources". Can you provide links? CorporateM (Talk) 18:31, 25 February 2015 (UTC)
Sure - Ars Technica, Smile Politely, WCIA-3 (TV) News, The Daily Illini. -- AlmostGrad (talk) 18:38, 25 February 2015 (UTC)

Venue for litigation changed back to Ford County (for Online); Champaign (for in-person)[edit]

(splitting the topics noted by Almost Grad) Also, the company has changed its venue for litigation pertaining to online tickets back to Ford County, according to today's Daily Illini. Can this also be added to the business practices section? -- AlmostGrad (talk) 18:28, 25 February 2015 (UTC)

Seems best to source from the company directly too, since the The Daily Illini at paragraphs 7 &8 didn't really distinguish online/offline, so Company Website now says
If you do not wish to select Ford County as the venue for disputes, you may purchase your tickets in person at our Champaign, IL office. The venue for all disputes arising out of purchases made in person in Champaign, IL office is Champaign County, IL. Suburban Express Checkout Page

KevinCuddeback (talk) 13:38, 26 February 2015 (UTC)

How to present ongoing litigation (hard to get periodic/comparable numbers)[edit]

We need some sense of "how big" or how active the litigation is, and In general we favor stating numbers without a POV on whether it is a little or a lot. But getting meaningful numbers is hard because we're at the mercy of sources that pick different effective dates and different time window sizes. I recently edited the article to say "source needed" on the litigation totals. I'm not sure how useful a running count is, But I thought the Daily Illini had a nice recent statement:

According to the Champaign County Circuit Clerk’s website, seven similar small claims lawsuits have been filed by Suburban Express in 2015, all of them on Feb. 3. There have been no small new claims filed by Suburban Express in Lake, Cook or Ford counties in 2015, where the company had previously filed. Between 2012 and 2013, Suburban filed 126 lawsuits in Ford County against customers.

The first part (2015 cases) is the first cite I've seen that captured the ephemeral data on the CCCC's site. The second part was already sourced. Also there should probably be something about how both SE and Peoria Charter have used the publicity to drive special offers based on "taking sides" in the media controversy, which is called out in the grey boxes in the Daily Illini KevinCuddeback (talk) 18:30, 26 February 2015 (UTC)

We are WP:NOTNEWS - there is no need to keep daily tabulations. If the filings are notable (and most are not going to be) we can record the beginning of the process. if the results of a particular suit(s) are noted, we can describe the results, probably in aggregate statements. -- TRPoD aka The Red Pen of Doom 18:51, 26 February 2015 (UTC)