Tata Consultancy Services
||It has been suggested that Computational Research Laboratories be merged into this article. (Discuss) Proposed since November 2014.|
|Traded as||BSE: 532540
BSE SENSEX Constituent
CNX Nifty Constituent
|Industry||IT services, IT consulting|
|Headquarters||Mumbai, Maharashtra, India|
(CEO & MD)
|Services||IT, business consulting and outsourcing services|
|Revenue||US$ 15.20 billion (2013-14)|
|US$ 3.48 billion (2013-14)|
|Profit||US$ 2.59 billion (2013-14)|
|Total assets||US$ 54.58 billion (31-Mar-2013)|
|Total equity||US$ 84.35 billion (31-Mar-2014)|
Number of employees
|313,757 (September 2014)|
|Subsidiaries||CMC Limited, TCS China, TRDDC, Computational Research Laboratories, TCS e-Serve Ltd.|
Tata Consultancy Services Limited (TCS) is an Indian multinational information technology (IT) service, consulting and business solutions company headquartered in Mumbai, Maharashtra. TCS operates in 46 countries. It is a subsidiary of the Tata Group and is listed on the Bombay Stock Exchange and the National Stock Exchange of India. TCS is one of the largest Indian companies by market capitalization ($80 billion) and is the largest India-based IT services company by 2013 revenues. TCS is now placed among the ‘Big 4’ most valuable IT services brands worldwide. In 2013, TCS is ranked 57th overall in the Forbes World's Most Innovative Companies ranking, making it both the highest-ranked IT services company and the first Indian company. It is the world's 10th largest IT services provider, measured by the revenues.
- 1 History
- 2 Products and services
- 3 Operations
- 4 Employees
- 5 Awards
- 6 Sponsorships
- 7 Controversies
- 8 See also
- 9 References
- 10 External links
1968 to 2000
Tata Consultancy Services Ltd was founded in 1968 by a division of Tata Sons Limited. Its early contracts included providing punched card services to sister company TISCO (now Tata Steel), fortune ranking 1 working on an Inter-Branch Reconciliation System for the Central Bank of India, and providing bureau services to Unit Trust of India.
In 1975, TCS conducted its first campus interviews, held at IISc, Bangalore. The recruits comprised 12 Indian Institutes of Technology graduates and three IISc graduates, who became the first TCS employees to enter a formal graduate trainee programme.
In 1979, TCS delivered an electronic depository and trading system called SECOM for the Swiss company SIS SegaInterSettle. TCS followed this up with System X for the Canadian Depository System and automating the Johannesburg Stock Exchange. TCS associated with a Swiss partner, TKS Teknosoft, which it later acquired.
In 1981, TCS established India's first dedicated software research and development centre, the Tata Research Development and Design Centre (TRDDC) in Pune.
In 1985, TCS established India's first client-dedicated offshore development centre, set up for clients Tandem.
In early the Indian IT outsourcing industry grew rapidly due to the Y2K bug and the launch of a unified European currency, Euro. TataConsultancyServices created the factory model for Y2K conversion and developed software tools which automated the conversion process and enabled third-party developer and client implementation.
2000 to present
In 2008, TCS's e-business activities were generating over US$500 million in annual revenues.
In 2008, TCS undertook an internal restructuring exercise which aimed to increase the company's agility.
TCS entered the small and medium enterprises market for the first time in 2011, with cloud-based offerings. On the last trading day of 2011, TCS overtook RIL to achieve the highest market capitalisation of any India-based company.
In the 2011/12 fiscal year, TCS achieved annual revenues of over US$10 billion for the first time.
In 2013, TCS moved from the 13th position to 10th position in the League of top 10 global IT services companies
In Jan 2015, TCS ends RIL's 23-year run as most profitable firm
|Name||Acquisition date||Activities||Country of HQ||Price||Employees
|CMC Limited||2001 October||IT Services||India||$33.9 m||3,100||Access to domestic capability; continues to be a separately run company.|||
|Airline Financial Support Services India (AFS)||2004 January||BPO||India||$5.1 m||400||BPO expertise in Airline and Hospitality sector|||
|Aviation Software Development Consultancy India (ASDC)||2004 March||IT Services||India||$3.1 m||180|
|Phoenix Global Solutions||2004 May||BPO||India||$13 m||400||Acquire expertise in insurance-domain consulting|||
|Swedish Indian IT Resources AB (SITAR)||2005 May||IT Services||Sweden||$4.8 m||n/a||Acquire blue-chip European customers like Ericsson, IKEA, Vattenfall and Hutchison; SITAR was TCS’ exclusive partner in Sweden and a non-exclusive partner in Norway.|||
|Pearl Group||2005 October||Insurance||United Kingdom||$94.7 m||950||Acquired life and pension outsourcing business from Pearl Group; Domain knowledge of life and pension underwriting business.|||
|Financial Network Services (FNS)||2005 October||Core Banking Product||Australia||$26 m||190||TCS acquired core banking solution product (BANCS) and access to 116 customers in 35 countries; FNS was an existing partner for TCS.|||
|Comicrom||2005 November||Banking BPO||Chile||$23 m||1,257||Entry into Latin America; Access to payment processing platform.|||
|Tata Infotech||2006 February||IT Services||India||$259.2 m||3,600||The merger of Tata Infotech added 15 new Fortune 500 clients and enhanced TCS’ systems integration and infrastructure service capabilities.|||
|TCS Management||2006 November||IT Services||Australia||$13 m||35||Access to Australian clients|||
|TKS-Teknosoft||2006 November||Banking Product||Switzerland||$80.4 m||115||Expand product portfolio by acquiring rights to Quartz and ownership of Alpha and e-portfolio, enhanced presence in Switzerland and France|||
|Citigroup Global Services Limited||2008 December||Captive BPO of Citigroup Inc.||India||$512 m||12,472||TCS acquired key Banking and Financial Services (BFS) domain knowledge.|||
|Supervalu Services India||2010 September||Captive IT/BPO unit of Supervalu Inc. in India||India||$100 m||600||TCS had a deal with Supervalu to have their Software Outsourcing to TCS and acquired Supervalu India.|||
|Computational Research Laboratories||2012 August||High Performance Computing||India||$34 m||80||Acquire expertise in High Performance Computing (HPC) applications and Cloud services|||
|Alti SA||2013 April||IT Services||France||$97.5 Mn||1,200||Access to blue-chip French and European clients in banking, luxury, manufacturing and utilities sectors|||
Products and services
TCS and its 67 subsidiaries provide a wide range of information technology-related products and services including application development, business process outsourcing, capacity planning, consulting, enterprise software, hardware sizing, payment processing, software management and technology education services. Its established software products are TCS BaNCS and TCS MasterCraft.
TCS' services are currently organised into the following service lines (percentage of total TCS revenues in the 2012-13 fiscal year generated by each respective service line is shown in parentheses):
- Application development and maintenance (43.80%);
- Asset leverage solutions (2.70%);
- Assurance services (7.70%);
- Business process outsourcing (12.50%);
- Consulting (2.00%);
- Engineering and Industrial services (4.60%);
- Enterprise solutions (15.20%); and
- IT infrastructure services (11.50%).
TCS has operations in the following locations:
India: Ahmedabad, Bangalore, Baroda, Bhubaneswar, Chennai, Coimbatore, Patna, Delhi, Gandhinagar, Goa, Gurgaon, Guwahati, Hyderabad, Bhopal , Indore, Jamshedpur, Kochi, Kolkata, Lucknow, Mumbai, Nagpur, Noida, Pune and Trivandrum
TCS BPS (Business Process Services)is the third-largest India-based IT outsourcing company (after capgemini). The BPS division had revenues of US$1.44 billion in the FY 2012-13 which was 12.5% of the total revenue of TCS. TCS BPS has more than 45,000 employees which serve over 225 million customers across 11 countries. The rate of attrition in BPS division during the financial year 2012-13 was 19.5%.
In 2007, TCS won a major multi-year deal from Swiss pharmaceutical major Hoffmann-La Roche. As per this deal, TCS will provide data management, biostatistics, clinical programming and drug safety support to Hoffmann-La Roche's global pharmaceutical development efforts.
Tata Consultancy Services has also opened a business process outsourcing facility in the Philippines.
Tata Research Development and Design Centre
TCS established the first software research center in India, the Tata Research Development and Design Centre, in Pune, India in 1981. TRDDC undertakes research in Software engineering, Process engineering and systems research. Researchers at TRDDC also developed MasterCraft (now a suite of digitization and optimization tools) a Model Driven Development software that can automatically create code based on a model of a software, and rewrite the code based on the user's needs. Research at TRDDC has also resulted in the development of Sujal, a low-cost water purifier that can be manufactured using locally available resources. TCS deployed thousands of these filters in the Indian Ocean Tsunami disaster of 2004 as part of its relief activities. This product has been marketed in India as Tata swach, a low cost water purifier.
In 2007, TCS launched its co-innovation network, a network of innovation labs, start up alliances, university research departments, and venture capitalists. In addition, TCS has 19 innovation labs based in three countries. TCS' partners include Collabnet, Cassatt, academic institutions such as IITs, Stanford, MIT and venture capitalists like Sequoia and Kleiner Perkins.
TCS is one of the largest private sector employers in India, and the second-largest employer among listed Indian companies (after Coal India Limited).
TCS had a total of over 300,000 employees as of March 2015, of which 31% were women. The number of non-Indian nationals was 21,282 as at March 31, 2013 (7.7%). The employee costs for the FY 2012-13 were US$4.38 billion, which was approx. 38% of the total revenue of the company for that period. In the fiscal year 2012-13, TCS recruited a total of 69,728 new staff, of whom 59,276 were based in India and 10,452 were based in the rest of the world. In the same period, the rate of attrition was 10.6%. The average age of a TCS employee is 28 years. The employee utilisation rate, excluding trainees, for the FY 2012-13 was 82%. TCS was the fifth-largest United States visa recipient in 2008 (after Infosys, CTS, Wipro and Mahindra Satyam). In 2012, the Tata group companies, including TCS, were the second largest recipient of H-1B visas.
As of June 2014, TCS has over 300,000 employees. It is world's third largest IT employer behind IBM and HP.
- TCS ranked #1 for customer satisfaction in the UK.
- TCS was awarded the Business Standard's Company of the Year award for 2012.
- In 2012, the company won Gold Shield award for excellence in financial reporting from the Institute of Chartered Accountants of India (ICAI).
- The company won 'Recruiting and Staffing Industry Leader of the Year' and ‘Best Employer Brand’ awards at the World HRD Congress' annual meet in 2012.
- TCS was ranked #1 IT service provider for the Manufacturing in Europe, Middle East and Africa (EMEA) by International Data Corporation in 2014.
TCS is the title sponsor for Amsterdam Marathon, Bangalore 10k, New York City Marathon and one of the sponsors of Berlin Marathon, Chicago Marathon, Boston Marathon, Bangalore 10k marathon and Mumbai Marathon. TCS is a sponsor of Indian Premier League team Rajasthan Royals since 2009. In addition, TCS provides Rajasthan Royals with technology to help in analysis of player performance, simulation and use of RFID tags for tracking the players’ fitness levels and for security purposes in the stadiums. TCS sponsors an annual IT quiz for high school students called TCS IT Wiz.
Class action lawsuit
On 14 February 2006, U.S. law firm Lieff Cabraser Heimann & Bernstein, LLP filed a nationwide class action lawsuit against Tata. In July 2013, judge Claudia Wilken of the U.S. District Court, Northern District of California in Oakland, California, granted final approval to the settlement of the lawsuit on behalf of all non-U.S. citizens employed by TCS within the state of California from 14 February 2002 to 30 June 2005. The workers claimed that they were forced to sign over their federal and state tax refunds to their employer, as well as stating their Indian salaries were wrongfully deducted from their U.S. pay. On February 22, 2013, the Company entered into an agreement to settle for a sum of INR 16,163 lakhs ($29.75 million), this class action suit filed in a United States Court relating to payment to employees on deputation.
Charleston County in South Carolina sued Tata Consultancy Services for delivering botched software. TCS won the contract to create an online tax system (digiTax) for a $1.2 million. The system was supposed to go live in July 2004 but was plagued by several delays. Tata developed the software at its offshore development center in Chennai, India. The software was rejected by Charleston County during user acceptance testing where it failed to meet even the basic requirements. County sued Tata and it agreed to pay back $1 million in out of court settlement. County finally bought an off the shelf solution.
Accusations of discrimination
In May 2013, the Canadian Broadcasting Corporation, in its extensive coverage of the hiring of temporary foreign workers in Canada and the unemployment issues faced by Canadians, reported that TCS rarely hires skilled experienced Canadians while advertising open positions in Canada. TCS responded that the company hired more than 125 Canadian workers in 2013 who make less than 1.2% of the 10,452 workers the company has outside of India.
In April 2015, a class-action lawsuit against TCS was filed in a San Francisco federal court by a U.S. information technology worker and ex-employee, who accused the company of discriminating against American workers by favoring South Asians in hiring and promotion. The lawsuit claimed that South Asians comprise 95% of the company's 14,000-person U.S. workforce, and that TCS engaged in discriminatory practices by sourcing most of its workforce through the H-1B visa programme, by focusing its U.S.-based hiring disproportionately on South Asians and by favoring South Asian employees in its human resources practices. In response, TCS refuted the plaintiff's claims, assuring that it is an equal opportunity employer and bases its employment practices on non-discriminatory reasons. A spokesperson said that in 2014 alone the company had recruited over 2,600 U.S. hires.
- "Annual Report 2012-13 US GAAP/IFRS" (PDF). TCS. 17 April 2013. Retrieved 3 September 2013.
- "TCS CROSSES 3-LAKH EMPLOYEE MARK".
- "TCS Investor FAQs". TCS. June 2014. Retrieved September 2014.
- "Tata Consultancy Services". Forbes. 29 August 2013. Retrieved 3 September 2013.
- "Tata Consultancy Services Ltd (TCS.NS)". Reuters. Retrieved 3 September 2013.
- "TCS market value crosses Rs 4 lakh crore — stock at all-time high". Times of India. 2 September 2013.
- "TCS market cap crosses Rs. 4 lakh crore". NDTV. 2 September 2013. Retrieved 3 September 2013.
- "TCS, Infosys revenue gap triples in last four fiscals". Indian Express. 18 April 2013. Retrieved 6 September 2013.
- "Cognizant pips Infosys as 2nd largest Indian IT firm: Gartner". NDTV. 28 May 2013. Retrieved 6 September 2013.http://www.livemint.com/Companies/PUF7Vb4EpAu7RKYGmxdE1M/TCS-brand-value-exceeds-5-billion.html
- http://www.livemint.com/Companies/PUF7Vb4EpAu7RKYGmxdE1M/TCS-brand-value-exceeds-5-billion.html. Missing or empty
- Forbes http://www.forbes.com/companies/tata-consultancy-services/. Missing or empty
- "TCS joins top 10 global IT services companies club". Times of India. 22 Apr 2014. Retrieved 8 Jun 2015. Check date values in:
- "Corporate Facts". TCS. Retrieved 3 September 2013.
- "Tata Consultancy Services Limited: The Pioneer in the Indian IT Industry". Case Study. ICMR. 1 January 1990. Retrieved 8 September 2013.
- "Cognizant rising by Chennai beach". The Hindu Businessline. 9 February 2012. Retrieved 4 August 2014.
- "Indian software keeps Swiss securities safe". Swissinfo.com. 14 January 2002.
- "TCS acquires TKS Teknosoft". The Financial Express. 11 January 2006.
- Kanavi, Shivanand (7–20 June 2004). "Megasoft". Business India: 46–54.
- "IT Man of the Year: Standing Tall". Cover Story. Dataquest India. 22 December 2004.
- "Star Performer Goes Public". Editorial (Chennai, India: The Hindu). 14 June 2004.
- "TCS launches the country’s first bioinformatics product". The Indian Express. 8 February 2004.
- "ICT helps IRCTC book 3.5 lakh e-Tickets in a day". E-GovOnline.net. 11 July 2011.
- Kanavi, Shivanand (7–20 June 2004). "Megasoft". Business India: 52.
- "Eye on future, TCS in revamp mode". Hindustan Times. 12 February 2008.
- "TCS targets SME market with cloud computing". Computer Weekly. 15 February 2011.fdaf
- "TCS overtakes RIL as country's most valued firm – PTI". Moneycontrol.com. 30 Dec 2011. Retrieved 3 September 2013.
- "TCS beats $10-bn revenue mark in FY12". Business Standard. 24 Apr 2012. Retrieved 3 September 2013.
- TCS News & Events: Press Release : Department of Posts Awards Core System Integrator project to TCS. Tcs.com. Retrieved on 2013-12-06.
- 10th position in the League of top 10 global IT services companies
- "TCS first Indian company to top Rs 5 lakh crore market cap". Times Of India. 24 July 2014.
- "TCS Crosses Rs.5 Lk Cr Market Cap". Bloomberg TV India. 24 July 2014.
- "TCS ends RIL's 23-year run as most profitable firm". Times Of India. 20 January 2014.
- "TCS outlines vision for CMC". Chennai, India: The Hindu. 17 October 2001. Retrieved 7 September 2013.
- "TCS acquires CMC". Tata Group. 17 October 2001. Retrieved 7 September 2013.
- "TCS to consolidate market leadership through CMC acquisition". Tata Group. 17 October 2001. Retrieved 7 September 2013.
- "TCS buys 75.1% stake in AFS from Swissair". Rediff.com. 5 June 2003.
- "TCS acquires Swissair stake in BPO jt venture". The Hindu. 7 May 2003. Retrieved 7 September 2013.
- "Tata acquires Phoenix India arm". ComputerWeekly.com. 11 May 2004.
- "TCS acquires Phoenix Global". Tata Group. 11 May 2004. Retrieved 7 September 2013.
- "Tata Consultancy Services Limited" (PDF). Indian Brand Equity Foundation. 23 October 2006. Retrieved 7 September 2013.
- "Annual Report 2005-06" (PDF). TCS. April. Retrieved 7 September 2013. Check date values in:
- "TCS to buy Pearl Group's life insurance, pension units". Economic Times. 19 October 2005. Retrieved 7 September 2013.
- "TCS — Acquisition spree". Tata Group. 9 November 2005. Retrieved 7 September 2013.
- "TCS acquires Sydney-based FNS for US$ 26 million". Tata Group. 20 October 2005. Retrieved 7 September 2013.
- "TCS acquires Australian core banking solutions co". Economic Times. 21 October 2005. Retrieved 7 September 2013.
- "TCS buys Chilean BPO firm". The Hindu (Chennai, India). 9 November 2005. Retrieved 7 September 2013.
- "TCS acquires leading BPO firm in Chile". Tata Group. 8 November 2005. Retrieved 7 September 2013.
- "Tata Infotech to merge with TCS". Silicon India. 18 July 2005.
- "Tata Infotech to merge with TCS". Tata Group. 16 July 2005. Retrieved 7 September 2013.
- "Tata Infotech, TCS to merge". Indian Express. 16 July 2005. Retrieved 7 September 2013.
- "TCS acquires IT consultancy firm for A$15m". ITWire.com. 12 November 2006. Retrieved 7 September 2013.
- "TCS acquires Australian consultancy firm". Economic Times. 8 November 2006. Retrieved 7 September 2013.
- "TCS acquires Swiss firm TKS-Teknosoft". Financial Express. 1 November 2006. Retrieved 7 September 2013.
- "Tata Consultancy Services to Acquire Citigroup Global Services". Bloomberg.com. 8 October 2008. Retrieved 8 September 2013.
- "TCS takes a lead, but deal raises a few concerns". Economic Times. 9 October 2008. Retrieved 8 September 2013.
- "TCS buys captive unit of SuperValu". Times of India. 16 September 2010. Retrieved 8 September 2013.
- "TCS to buy tech startup 'Computational Research Labs' for $34 million". Economic Times. 16 Aug 2012. Retrieved 8 September 2013.
- "TCS buys high performance computing start-up for Rs 188 cr". The Hindu. 16 August 2012. Retrieved 8 September 2013.
- "TCS to acquire IT services firm ALTI for € 75 million to help drive long-term growth in France". 9 April 2013. Retrieved 7 September 2013.
- Subsidiaries. TCS (2013-03-31). Retrieved on 2013-12-06.
- "Annual Report 2012-2013" (PDF). Tata Consultancy Services. Retrieved 3 September 2013.
- "Tata Consultancy Services". Tata Group. Retrieved 6 September 2013.
- in: Software Companies (6 November 2008). "Office locations of TCS in India". AbhiSays.com. Retrieved 13 November 2011.
- "India: Tata Consultancy Services Worldwide". Tcs.com. Retrieved 13 November 2011.
- "TCS plans Morocco foray with 500-strong unit". Express Online. 12 October 2006.
- "TCS Worldwide: Philippines". Tcs.com. Retrieved 13 November 2011.
- "China Joint Venture with Tata Consultancy Services". China Economic Review. 18 September 2007.
- "TCS Worldwide: United Arab Emirates (UAE)". Tcs.com. Retrieved 13 November 2011.
- "TCS bets on growing economy of Peru". Times of India. 25 July 2010.
- "Top 15 BPO companies". NASSCOM. Retrieved 6 September 2013.
- "Press Release Indian GAAP Q4 2012-13" (PDF). TCS. 17 April 2013. Retrieved 3 September 2013.
- "TCS Named as a Leader in Life Science Drug Safety Services by Leading Industry Research Firm". Yahoo! Finance. 28 February 2013. Retrieved 3 September 2013.
- "Consolidated Historical Financials". TCS. Retrieved 3 September 2013.
- "India's TCS opens BPO shop in Manila, Philippines – Jobs & Hire". Ibtimes.com. 3 December 2010. Retrieved 13 November 2011.
- "TCS Mastercraft Suite of Products". Tata Consultancy Services. 1 October 2012.
- "When Outsourcing Loses Human Element". International Herald Tribune. 27 May 2005.
- "Improving Our World – IEEE Annual Report(page 4)" (PDF). IEEE. 2005.
- "Tata launches ‘Swach’ water filters". Deccanherald. Retrieved 12 August 2010.
- "TCS launches its Co-Innovation Network". Financialexpress.com. 18 January 2007. Retrieved 16 July 2010.
- "The TCS Co-Innovation Network". TCS. Retrieved 6 September 2013.
- "Innovation Labs". TCS. Retrieved 16 July 2010.
- "Co-Innovation Network". TCS. Retrieved 26 July 2010.
- "TCS Q4 net profit jumps 22% to Rs 3,597 crore". Times of India. 17 April 2013. Retrieved 3 September 2013.
- "Fortune Global 500 2011: The World's Biggest Companies". CNN.
- "TCS non-Indian employee number crosses 21,000". Business Standard. 7 June 2013. Retrieved 3 September 2013.
- "Indian Firms, Microsoft Top H-1B List". News. Businessweek. 24 February 2009. Retrieved 8 September 2013.
- "Indian Outsourcing Companies Top H-1B Visa List". eWeek.com. 2 March 2009. Retrieved 8 September 2013.
- "Top 10 H1B visa recipients outsource American jobs overseas: Report". The Hindu. 20 February 2013. Retrieved 8 September 2013.
- "The data shows: Top H-1B users are offshore outsourcers". ComputerWorld. 14 February 2013. Retrieved 8 September 2013.
- "TCS: the complete story". Business Standard. 21 September 2011. Retrieved 6 September 2013.
- http://www.tcs.com/news_events/press_releases/Pages/TCS-number-1-customer-satisfaction-UK.aspx. Missing or empty
- "Business Standard Awards: Toasting corporate excellence". Business Standard. 24 March 2013. Retrieved 3 September 2013.
- "Important Activities undertaken during the last year" (PDF). ICAI. Retrieved 3 September 2013.
- "TCS ranked No. 1 IT Provider in Europe, Middle East and Africa". IANS. news.biharprabha.com. Retrieved 25 February 2014.
- TCS title sponsor for New York Road Runners. Business Standard (2013-10-03) Retrieved on 2013-12-06.
- "About TCS — Corporate Facts — Sponsorships". TCS. Retrieved 6 September 2013.
- TCS ties up with Rajasthan Royals
- TCS is Rajasthan Royals’ tech partner
- Tata Consultancy Services enters the Indian Premier League
- TCS IT Wiz
- Tata Workers in America Wages Class Action Lawsuit
- "TCS faces class action lawsuit in US". MSN News. 4 April 2012. Retrieved 20 February 2013.
- http://nl.newsbank.com/nl-search/we/Archives?p_action=doc&p_docid=11F320ACB663DBD0&p_docnum=1. Missing or empty
- May 20, 2013 2:05 AM PT (2013-05-20). "Canadian on EI shut out amid foreign worker influx — British Columbia — CBC News". Cbc.ca. Retrieved 2013-06-10.
- Thibodeau, Patrick (16 April 2015). "IT worker's lawsuit accuses Tata of discrimination". ComputerWorld. Retrieved 16 April 2015.