Technostress
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Technostress is the negative psychological link between people and the introduction of new technologies. Whereas ergonomics is the study of how humans react and physically fit with machines in their environment, technostress is, in many ways, the resistance of change that accompanies newly introduced machines to work, home, and leisure situations.
Craig Brod, a leader in the field of technostress research, states that technostress is "...a modern disease of adaptation caused by an inability to cope with the new computer technologies in a healthy manner."1
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[edit] Symptoms
Psychological stress can manifest itself physically. The main symptom of technostress is anxiety. Anxiety can appear as: irritability, headaches, mental fatigue, depression, nightmares, panic, resistance, and a feeling of helplessness.
The anxiety expressed by those experiencing technostress can increase errors in judgement and poor job performance if not dealt with.
The causes of technostress amount to:2
- the quick pace of technological change
- lack of proper training
- an increased workload
- lack of standardization within technologies
- the reliability of hardware and software
[edit] Coping
Technostress can be dealt with. Ways to eliminate technostress are:
- Get adequate, user friendly software
- Create better communication within the environment
- Create a level of reassurance, patience, and stability within the environment
- Maintain an ever-present system of training and education to new and old technologies
[edit] See also
[edit] Notes and References
1. Brod, Craig. Technostress: The Human Cost of the Computer Revolution. Reading, Mass: Addison Weslety, 1984.
2. Ennis, Lisa A. "The Evolution of Technostress." Computers in Libraries, Sept. 2005, 10-12.
