TeleTech

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TeleTech
Type Public
Traded as NASDAQTTEC
Industry Business Process Outsourcing
Founded 1982
Headquarters Englewood, Colorado, United States
Number of locations 24 countries
Area served Multi-national
Key people Kenneth D. Tuchman
- Chairman and CEO
Revenue Increase 1.18 billion USD (2011)[1]
Website www.teletech.com

TeleTech Holdings, Inc. (NASDAQ: TTEC) is a global business process outsourcing company headquartered in Englewood, Colorado, that provides strategy consulting, technologies, and services for customer experience management.[1] Kenneth D. Tuchman founded TeleTech in 1982.[1] As of August 2012, the company was operating in 24 countries, with a total of 58 call centers.[1]

History[edit]

The company was founded in 1982 by current chairman and CEO, Ken Tuchman.[2] In 1986, the company moved operations into a small building in Sherman Oaks, California. By 1995, it had added call centers in other states.[2] In 1996 it completed its IPO.[2]

The company expanded globally in Australia and New Zealand, and, by 1999, also opened call centers in Scotland, Canada, Mexico, Costa Rica, Argentina, Cleveland and Brazil. By 2005, it had expanded to the Philippines. As of August 2012, it has operations in 24 countries on six continents.[1]


In 2010, it acquired an 80 percent stake in Peppers & Rogers Group,[3] a customer experience thought leadership and management consulting firm.

In 2011, it acquired the integrated contact solutions business unit of eLoyalty Corporation.[4]

In 2012, it acquired iKnowtion,[5] a marketing analytics firm.

In 2012, it acquired Guidon Performance Solutions and its wholly owned subsidiary Syncopation Health Collaborative.[6]

In 2013, it acquired Technology Solutions Group, Inc.[7]

In 2013, it acquired WebMetro

Social responsibility[edit]

A company program enables employees to direct funding and volunteer efforts toward programs, activities and events in line with the corporate social responsibility.[8] One activity was the Hope for Haiti Telethon, for which roughly 5,000 company employees volunteered to take calls from viewers who wanted to donate to earthquake relief efforts in Haiti.[9]

The company's Community Foundation is an employee-driven initiative that dedicates resources, expertise, and volunteer efforts to schools and educational organizations serving students who demonstrate the greatest need. In 2011, the company reported that its Community Foundation program donated 30,000 books, 1,000 computers, and roughly 5,000 volunteer hours to schools and students in need.[10]

References[edit]

  1. ^ a b c d e TeleTech, "TeleTech 2011 Annual Report", "TeleTech", 2012-08-27
  2. ^ a b c TeleTech, "TelTech History", "TeleTech", 2012-08027
  3. ^ StreetInsider.com. Retrieved 2012-08-27
  4. ^ Tech News TMCnet.com Retrieved 2012-08-27
  5. ^ ModernHealthCare.com. Retrieved 2012-08-27
  6. ^ Denver Business Journal. Retrieved 2013-02-06
  7. ^ NASDAQ. Retrieved 2013-02-06
  8. ^ "TeleTech Corporate Responsibility". Retrieved 2012-08-27
  9. ^ 9News.com "5,000 TeleTech employees supporting Haiti telethon". Retrieved 2012-08-27.
  10. ^ TeleTech Community Foundation 2011 Annual Report. Retrieved 2012-08-27.

External links[edit]