Teleperformance

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Teleperformance
Type Public Euronext: RCF
Founded 1978, as Teleperformance[1]
Founder(s) Daniel Julien[2]
Headquarters Paris, France
Key people Daniel Julien, Chairman of the Supervisory Board

Jacques Berrebi, Vice Chairman of the Supervisory Board

Michel Peschard, Member of the Board of Directors & Chief Financial Officer

Dominic Dato, President of Teleperformance Group, Inc. & CEO of Teleperformance USA Group
Industry Telecommunications, Customer Service, Cable television, ISP, Telephony, Financial Services, Retail, Catalog Sales, Healthcare, Pharmaceutical, Outsourcing
Services Technical Support, Telephone Sales, Customer Service, Market Research, Buy-out, Management
Revenue ▲ €1,593.8 million (FY 2007)
Employees 100,000
Website http://www.teleperformance.com

Teleperformance (TP) (Euronext Code 5180) is an international corporation which was founded in Paris, France in 1978 by Daniel Julien. Teleperformance provides customer service, technical support, and sales call center outsourcing as well as worldwide outsourcing services. Headquartered in Paris, France, Teleperformance has call centers worldwide in North America, South America, Asia, Europe, the Middle East, and Australia. It operates 249 contact centers in 47 countries.

Contents

[edit] History

Teleperformance was initially founded in Paris, by Daniel Julien.[1] In 1986, its first international subsidiaries were also formed, in Belgium and Italy.[1]

Between 1986 and 1987, working with Jacques Berrebi[3] and Christophe Allard,[4] SR. communication is founded.

Teleperformance Austria,[5] and other European Markets (Including Germany,[6] Sweden,[7] and the United Kingdom.[8] were then founded, in 1988.

Later, in 1993, Teleperformance USA was founded,[9] which would then merge with Calltech Communications in 2002.[10]

[edit] Later Timeline

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  • 1996 - 1998: Development of contact center activities in the Asia-Pacific region with the establishment of operations in Australia,[11] Philippines,[12] Singapore[13] and South Korea.[14] Stronger presence in Europe with multiple acquisitions, or start-ups in Switzerland,[15] Norway,[16] Denmark,[17] Greece,[18] Spain,[19] the Netherlands[20] and Finland.[21]
  • 1999-2002: SR. Communication and Teleperformance merge to create SR. Teleperformance. SR.Teleperformance develops Technical Assistance solutions and launches the TechCity Solutions brand[22] in parallel. Extension of the contact center network throughout the Americas, into Argentina,[23] Brazil,[24] Mexico [25] and Canada.[26]
  • 2005: SR. Teleperformance achieved over a billion Euro revenues[27] (1.19 billion € in revenues)
  • 2006: SR. Teleperformance continues to expand into eastern regions with the acquisition of Teleperformance Russia[28] and Teleperformance China.[29] SR. Teleperformance becomes Teleperformance. Teleperformance completes the re-launch of the Global Portal website along with 12

individual country sites.

  • 2007: Teleperformance acquires twenty4help Knowledge Service AG to expand on their commitment to the technical support / help desk arena in the EU.[30] Teleperformance acquires AllianceOne, a leading Accounts Receivable Management company in the US.[31]
  • 3/20/2009: Teleperformance acquires Dell Pasay for undisclosed amount including all the Dell Facilities.

[edit] Class Action Lawsuit

On May 7, 2008 a Class action lawsuit was filed against Teleperformance USA seeking unpaid wages for employees and alleging a violation of the Fair Labor Standards Act. As of November 14, 2008, the case is still in progress. [32][33][34]
On March 23, 2009 a Class action lawsuit was filed against Teleperformance Philippines seeking unpaid wages for employees and alleging a violation of the Labor Code.

[edit] Recognition and Awards

  • 2009 IDC Analyzes the Future - 2009 Teleperformance Extends Its Worldwide Leadership[35]
  • 2009 Frost & Sullivan - 2009 North American Contact Center Outsourcing Company of the Year Award[36]
  • 2009 Datamonitor - 2008 Contact Center Outsourcer Rankings[37]
  • 2008 Frost & Sullivan - 2008 Security Practices Industry Leader[38]
  • 2008 Dunn & Bradstreet 5 A1 Rating[39]
  • 2008 Frost & Sullivan - 2008 North American Contact Center Outsourcing Industry Innovation & Advancement of the Year Award[40]
  • 2007 Customer Interaction Solutuions Magazine - Product of the Year 2006[41][42]
  • 2007 Customer Interaction Solutuions Magazine Teleperformance recognized as Largest Global Outsourcing Provider[citation needed]
  • 2006 Frost & Sullivan Award for Customer Value Enhancement[citation needed]
  • 2005 Global Performer of the Year Award Awarded by Customer Interaction Solutuions Magazine[citation needed]
  • 2005 Teleperformance recognized as #1 Worldwide Customer Care Provider – Awarded by Customer Interaction Solutuions Magazine[citation needed]

[edit] References

  1. ^ a b c "Teleperformance History". http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=128. Retrieved on 2007-09-20. 
  2. ^ "Daniel Julien's Bio". http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=356. Retrieved on 2007-09-20. 
  3. ^ "Jacques Berrebi Bio". http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=358. Retrieved on 2007-09-20. 
  4. ^ "Christophe Allard Bio". http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=196. Retrieved on 2007-09-20. 
  5. ^ "Teleperformance Austria". http://www.teleperformance.at/about.htm. Retrieved on 2007-09-20. 
  6. ^ "Teleperformance Germany". http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=306. Retrieved on 2007-09-21. 
  7. ^ "Teleperformance Sweden". http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=314. Retrieved on 2007-09-21. 
  8. ^ "Teleperformance UK". http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=288. Retrieved on 2007-09-21. 
  9. ^ "Teleperformance USA Company Overview". http://www.teleperformance.com/USA/AboutUs/AboutUs.aspx?id=2848. Retrieved on 2007-09-20. 
  10. ^ "Teleperformance USA acquires 85% of CallTech Communications". http://www.teleperformance.com/WorkArea/linkit.aspx?LinkIdentifier=id&ItemID=4106. Retrieved on 2007-09-21. 
  11. ^ "Teleperformance Australia Company Overview". http://www.teleperformance.com/Australia/AboutUs/AboutUs.aspx?id=20024. Retrieved on 2007-09-20. 
  12. ^ "Teleperformance Philippines". http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=658. Retrieved on 2007-09-21. 
  13. ^ "Teleperformance Singapore". http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=660. Retrieved on 2007-09-21. 
  14. ^ "Teleperformance South Korea". http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=662. Retrieved on 2007-09-21. 
  15. ^ "Teleperformance Switzerland". http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=310. Retrieved on 2007-09-21. 
  16. ^ "Teleperformance Norway". http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=316. Retrieved on 2007-09-21. 
  17. ^ "Teleperformance Denmark". http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=318. Retrieved on 2007-09-21. 
  18. ^ "Teleperformance Greece". http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=298. Retrieved on 2007-09-21. 
  19. ^ "Teleperformance Spain". http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=294. Retrieved on 2007-09-21. 
  20. ^ "Teleperformance Netherlands". http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=312. Retrieved on 2007-09-21. 
  21. ^ "Teleperformance Finland". http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=320. Retrieved on 2007-09-21. 
  22. ^ "Tech City Solutions". http://www.techcity.fr/layout.asp?origin=tcmots. Retrieved on 2007-09-21. [dead link]
  23. ^ "Teleperformance Argentina". http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=632. Retrieved on 2007-09-21. 
  24. ^ "Teleperformance Brazil". http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=634. Retrieved on 2007-09-21. 
  25. ^ "Teleperformance Mexico". http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=644. Retrieved on 2007-09-21. 
  26. ^ "Teleperformance Canada". http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=628. Retrieved on 2007-09-21. 
  27. ^ "Teleperformance 2005 Annual Report, pg. 35". http://www.teleperformance.com/WorkArea/linkit.aspx?LinkIdentifier=id&ItemID=928. Retrieved on 2007-09-24. 
  28. ^ "Teleperformance sets up in Russia". http://www.teleperformance.com/WorkArea/linkit.aspx?LinkIdentifier=id&ItemID=4196. Retrieved on 2007-09-24. 
  29. ^ "Teleperformance China". http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=650. Retrieved on 2007-09-24. 
  30. ^ "Acquisition by TELEPERFORMANCE of 100% of the share capital of twenty4help Knowledge Service AG". http://www.teleperformance.com/WorkArea/linkit.aspx?LinkIdentifier=id&ItemID=28752. Retrieved on 2007-09-24. 
  31. ^ "Teleperformance acquires a leading Accounts Receivable Management company in the US". http://www.teleperformance.com/WorkArea/linkit.aspx?LinkIdentifier=id&ItemID=29416. Retrieved on 2007-09-24. 
  32. ^ "Teleperformance Unpaid Wages & Overtime Suit". http://www.tpclassaction.com/updates.html. Retrieved on 2008-11-14. 
  33. ^ "Only on 12: Teleperformance facing class action lawsuit / - Augusta, Georgia News, Weather, Sports, Consumer Advocacy and Community Events". Wrdw.com. http://www.wrdw.com/home/headlines/28203894.html. Retrieved on 2009-03-09. 
  34. ^ "Newsvine - Wage and Hour Class Action Lawsuit Against Teleperformance". Dogooder2.newsvine.com. 2009-01-12. http://dogooder2.newsvine.com/_news/2009/01/12/2300917-wage-and-hour-class-action-lawsuit-against-teleperformance. Retrieved on 2009-03-09. 
  35. ^ "Awards & Recognitions". http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=54. Retrieved on 2009-06-02. 
  36. ^ "Awards & Recognitions". http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=54. Retrieved on 2009-06-02. 
  37. ^ "Awards & Recognitions". http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=54. Retrieved on 2009-06-02. 
  38. ^ "Awards & Recognitions". http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=54. Retrieved on 2009-06-02. 
  39. ^ "Awards & Recognitions". http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=54. Retrieved on 2009-06-02. 
  40. ^ "Awards & Recognitions". http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=54. Retrieved on 2009-06-02. 
  41. ^ "Awards & Recognitions". http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=54. Retrieved on 2007-09-25. 
  42. ^ "Customer Interaction Solutions Magazine website". http://www.tmcnet.com/usubmit/2007/01/04/2215569.htm. Retrieved on 2007-09-27. 

[edit] External links

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