Telephone numbers in Malaysia

From Wikipedia, the free encyclopedia
Jump to: navigation, search
Malaysia telephone numbers
Location
Country Malaysia
Continent Asia
Regulator MCMC
Type Open
NSN length 8 to 10
Typical format 03-xxxx xxxx
0x-xxx xxxx
08x-xxx xxx
01x-xxx xxxx
011-xxxx xxxx
Access codes
Country calling code 60
International call prefix 00
Trunk prefix 0

Telephone numbers in Malaysia are regulated by the Malaysian Communications and Multimedia Commission (MCMC).

Geographic (fixed line) telephone numbers consists of an area code of 1 to 2 digits (excluding the leading zero) followed by a 6 to 8-digit subscriber number. Mobile phone numbers consists of a mobile phone code of 2 digits followed by a 7 to 8-digit subscriber number. Mobile phone codes are originally assigned to specific mobile network operators, however with mobile number portability, a mobile phone number might not be longer associated with its original assigned operator.

Calls to Singapore do not require international dialing; calls are made using the 02 access code. Similarly, calls to Brunei from East Malaysia can be made using the 080 access code but calls from Peninsular Malaysia to Brunei require the international prefix 00673.

Geographic area codes[edit]

Geographic (fixed line) area codes are, excluding the STD prefix 0, one digit in Peninsular Malaysia (area codes 3 to 7 and 9) and two digits in East Malaysia (area codes 8x). In Peninsular Malaysia, an area code is usually shared by multiple states and territories and roughly follows state borders. The two East Malaysian states, Sabah and Sarawak, are split into multiple area codes.

Fixed line subscriber numbers are seven digits in Peninsular Malaysia (except Selangor, Kuala Lumpur and Putrajaya, i.e. area code 3) and six digits in East Malaysia. Prior to 2001, subscriber numbers were seven digits in Kuala Lumpur, Putrajaya and Selangor. Outside of Klang Valley, subscriber numbers were six digits until 1995. From 1999 to 2001, subscriber numbers in these areas were gradually expanded to eight digits in phases to meet new demands that resulted from the growing population in Klang Valley.

Thus, a full national number is 10 digits in area code 3 and 9 digits elsewhere, including the STD prefix 0. When writing a telephone number with the area code, the area code and subscriber number is separated with a hyphen. Examples:

  • A number 2xxx xxxx in Kuala Lumpur: 03-2xxx xxxx
  • A number 2xx xxxx in Ipoh, Perak: 05-2xx xxxx
  • A number 2x xxxx in Kuching, Sarawak: 082-2x xxxx

Malaysia employs an open dialing plan, which means calling within the area code does not require the area code to be dialed, apart from mobile phone calls. Calls to and from mobile phones requires full national dialing. e.g. When calling a number 2xxx xxxx in Kuala Lumpur (03) from a fixed line phone:

  • Within Selangor, Kuala Lumpur and Putrajaya: 2xxx xxxx
  • Outside Selangor, Kuala Lumpur and Putrajaya, Within Malaysia: 03-2xxx xxxx
  • Outside Malaysia: +60-3-2xxx xxxx (the initial 0 of the area code is omitted)
Prefix Area
02
Domestic access code to Singapore
03
Selangor, Kuala Lumpur, Putrajaya & Genting Highlands, Pahang
04
Perlis, Kedah & Penang
05
Perak and Cameron Highlands, Pahang
06
Negeri Sembilan, Melaka and Muar, Johor
07
Johor
080
Domestic access code from East Malaysia to Brunei
081
Reserved number for future use
082
Kuching, Sarawak
083
Sri Aman, Sarawak
084
Sarawak - Sarikei, Sibu and Kapit
085
Sarawak - Lawas, Limbang and Miri
086
Sarawak - Bintulu and Belaga
087
Labuan and Interior Division, Sabah
088
Sabah - Kota Kinabalu and Kudat
089
Sabah - Lahad Datu, Sandakan and Tawau
09
Kelantan, Pahang and Terengganu

Mobile phone codes and IP telephony[edit]

Mobile phone codes and IP telephony codes are in the area code 1, ranging 2 digits excluding the leading zero.

Originally, each mobile phone operator is issued one mobile phone code. Through a series of mergers, there are currently three major mobile phone operators: Celcom, Maxis and DiGi. In 2005, as existing numbers begin to run out, the three mobile phone operators are assigned numbers in 014 code distinguished by the first digit of the subscriber number.

A mobile phone number consist of a three-digit mobile phone code and a seven-digit subscriber number. Therefore, a mobile phone number is officially written as 01x-xxxxxxx, but for unofficial usage (such as number exchanging) are usually written as xxxxxxxx For example number 015-5123456 are written as 55123456. Calling from mobile phones to fixed lines and vice versa requires full national dialing. Since 2009 calls between mobile require the full national number, regardless if both parties are in the same mobile phone code (i.e. 012 to 012). Calling from outside Malaysia requires the leading zero to be dropped, and be replaced by the country code instead. For example for local call, the number 016 1234560 be replaced with +60 16 1234560 for inbound international call.

Mobile phones in Malaysia uses 900/1800 MHz for GSM and 2100 MHz for WCDMA. Domestic roaming service is available free within Malaysia in places where there is only a single transmitter in place due to restrictions.

As codes are being exhausted, two new ranges 011 and 015 is made available for assignment. Subscriber numbers will be eight digits long, resulting in an 11-digit mobile number including the leading zero. The two major ISPs in Malaysia, TMNet and Jaring are assigned numbers in the 015-4 prefix to provide VoIP (also known as Telephony Service over IP, TSoIP) service.

Starting 15 December 2010, the prefix 011-1 followed by 7 digits would be available for use, which marks the first availability where a full cellular number contains 11 digits.[1]

Jaring MIMOS won bids for 3G services, but had yet to use up a prefix. U Mobile (formerly MiTV), part of Berjaya Holdings, too won a 3G-only license and thus used the 018 prefix with 7 numbers. Celcom also offers satellite calls system, thus offering 99.99% coverage in outdoor areas in Malaysia using Vodafone backbones.

BluePack Network are military-grade encrypted Data & Voice service for special need. BluePack Network equipped with latest AES 512 data and voice encryption to ensure data and voice transmitted in secure channel. Based on the latest invited review the speed of Internet reach 20Mbit/s indoor.

Prefix Operator
010
DiGi, XOX, Tune Talk
011-10
P1, Redtone Mobile
011-11
U Mobile
011-12
Maxis
011-13
XOX, Salamfone
011-14
Maxis, Celcom
011-15
Tune Talk, Celcom
011-16
DiGi, Tron
011-17
Yes 4G, Maxis
011-18
TM, Celcom, Tune Talk
011-19
Celcom
011-20
Tron, XOX
011-22
Clixster Mobile[2]
011-23
Maxis
012
Maxis
013
Celcom
014-2
Maxis
014-3
DiGi
014-4
not available
014-5
Celcom
014-6
DiGi
014-7
Maxis
014-8
Celcom
014-9
DiGi
015-1
Onesmart Mobile
015-2
BluePack Network (5Ghz Internet & VOIP)
015-3
B&E Wireless Mobile
015-4
Celcom, TMNet, Jaring, Redtone Mobile
015-5
Celcom
015-6
Celcom
015-9
DiGi
016
DiGi
017
Maxis
018
U Mobile
019
Celcom

Non-geographical short codes and special numbers[edit]

Prefix Operator
100
General telephone services
101
Operator assistance - domestic calls. Used together with 100.
102
Service assistance, used in conjunction with 100.
103
Fixed telephone line directory assistance
104
Telegram services
1051
Time announcement
1066
Earthquakes and Tsunami Alert Centre
108
Operator assistance for international calls.
112
International emergency number
121
Access the voice mailbox
12xx
Reserved number
1300-XX-XXXX
Toll-free number
13100
Celcom budget IDD
13188
TM SMS service
13200
Maxis IDD
1315
TMNet dial-up internet service
1377X
General mass calling service, no longer active
141XX
currently unassigned
1500-XX-XXXX
Toll-free number
1508-XX-XXXX
Toll-free number
1511
Jaring dial-up internet service
1512
Maxis dial-up internet service, no longer available.
1513
TMNet EZNet dial-up internet service, no longer active.
1515
TMNet dial-up internet service
1516
DiGi dial-up internet service, no longer available.
1517
Time Net dial-up internet service, now inactive.
1519
Celcom dial-up internet service, no longer active.
152X
ISDN dial-up internet service, no longer available.
15454
Electricity fault reporting
1600-XR-XXXX
Toll-free number
1700-XX-XXXX
Toll-free number
1800-XX-XXXX
Toll-free number
18YXX
Long Distance Carrier Selection Code
1900-XX-XXXX
Toll-free number
991
Civil Defence Department emergency number, now replaced with 999
994
Fire brigade emergency number, now replaced with 999
999
Malaysian General Emergency Service (MERS), previously allocated to police

Note: R = 1 to 6, X = 0 to 9, Y = 1 to 9

Number portability[edit]

Recently, the MCMC announced the mobile number portability (MNP) service for mobile carriers. Thus, subscribers are allowed to retain their mobile numbers when they switch to another service provider, in a bid to increase market competition. Therefore, the mobile number prefix only indicates the original service provider.

Number portability has not been offered for fixed lines, as TM holds a monopoly except in Putrajaya and some areas in the Klang Valley.

References[edit]