Telephone recording laws
Telephone recording laws are laws that govern the civilian recording of telephone conversations by the participants. Recording by government or law enforcement (wiretapping) are usually covered by distinct laws.
Telephone tapping is strictly regulated in many countries, especially in all developed democracies, to safeguard the privacy of telephone users. Telephone tapping often must be authorized by a court, and is normally only approved when evidence shows it is not possible to detect criminal or subversive activity in less intrusive ways; often the law and regulations require that the crime investigated must be at least of a certain severity. In many jurisdictions however, permission for telephone tapping is easily obtained on a routine basis without further investigation by the court or other entity granting such permission. Illegal or unauthorized telephone tapping is often a criminal offense. However, in certain jurisdictions such as Germany, courts will accept illegally recorded phone calls without the other party's consent as evidence.
The federal Telecommunications (Interception and Access) Act 1979 and State and Territory listening devices laws may both apply to monitoring or recording of telephone conversations. The general rule is that the call may not be recorded. There are exceptions to these rules in very limited circumstances including where a warrant applies.
If a call is to be recorded or monitored, an organization must tell you at the beginning of the conversation so that you have the chance either to end the call, or to ask to be transferred to another line where monitoring or recording does not take place (if this is available).
Reasons organizations may monitor or record conversations could include:
- to protect you in your dealings with the organization
- to provide a record in the event of a dispute about the transaction
- to improve customer service.
In order to comply with the PIPEDA, organizations should take the following steps when recording conversations:
- The individual must be informed that the conversation is being recorded at the beginning of the call. This can be done by an automated recording or by the customer service representative.
- The individual must be advised of the purposes. The organization must be clear about the purposes; an organization should not state that it is recording the conversation for quality assurance purposes if, in fact, the recording will be used for other purposes. Informing the individual of the purposes can be done in a variety of ways - verbally, by pressing a number on the keypad (in the case of automated messages) or with clear messages on monthly statements. (For example: If you have any questions about your bill please call 1-800-XXX-XXXX. Please note your call will be recorded for...) If the individual proceeds knowing the conversation is being recorded and the purpose of the recording, consent is implied.
- If the caller objects to the recording, the organization should provide the caller with meaningful alternatives. The alternatives might involve not taping the call; visiting a retail outlet; writing a letter; or, conducting the transaction over the Internet.
Calls and conversations may be recorded by any active participant. There is no requirement to make other parties aware of the recording, but the use of recordings, depending on their content, may be subject to various laws.
It is in general not legal to tape conversations in a court room.
In the case of private persons, calls and conversations may be recorded by any active participant. There is no requirement to make other parties aware of the recording, but the use of recordings, depending on their content, may be subject to various laws, such as data protection (privacy) legislation, libel laws, laws governing trade and national secrets, and any agreements, such as non-disclosure agreements.
Recording of calls by a company or an employer is subject to data protection legislation and, as a general rule, requires informing the participants prior to recording.
Germany is a two-party consent state—telephone recording without the consent of the two or, when applicable, more, parties is a criminal offence according to Sec. 201 of the German Criminal Code—violation of the confidentiality of the spoken word. Telephone tapping by authorities has to be approved by a judge. For discussion on lawful interception in Germany please see de:Telefonüberwachung (German language).
In India, telephone tapping has to be approved by a designated authority. It is illegal otherwise.
The Central Government or State Government is empowered to order interception of messages per section 5 of Indian Telegraph Act 1885. Rule 419 and 419A sets out the procedure of interception and monitoring of telephone messages. There is a provision for a review committee to supervise the order of interception.
Phone tapping is permitted based on Court order only and such permission is granted only if it is required to prevent a major offence involving national security or to gather intelligence on anti-national/terrorist activities. This seems to be wrong legal position as in India there is no requirement to obtain a court order to do phone tapping.
Though economic offences/tax evasion were initially covered under the reasons for interception of phones, the same was withdrawn in 1999 by the Government based on a Supreme Court order citing protection to privacy of the individual.
As per Rule 428 of the India telegraphic rules, no person without the sanction of the telegraph authority, use any telephone or cause or suffer it to be used, purposes other than the establishment of local or trunk calls.
With the proposed use of central monitoring system (CMO MR. M.K. BHADU ) of India  phone tapping in India has become really controversial. It has been suggested that the CMS must have PMO scrutiny.
The Government of India instructions provide for approved attachments. There is no provision for attachment for recording conversation.
Calls and conversations by private persons may be recorded by any active participant. There is no requirement in laws to make other parties aware of the recording, but the use of recordings, depending on their content, may be subject to various laws.
Recording of phone calls by private persons falls under interception-related provisions of the Crimes Act 1961, which has a general prohibition on the use of interception devices. An exception is made for when the person intercepting the call is a party to the conversation. There is no requirement that both parties be aware of the interception.
The Regulation of Investigatory Powers Act 2000 in general prohibits interception of communications by a third party, with exceptions related to government agencies. A recording made by one party to a phone call or e-mail without notifying the other is not prohibited provided that the recording is for their own use; recording without notification is prohibited where some of the contents of the communication—a phone conversation or an e-mail—are made available to a third party. Businesses may record with the knowledge of their employees, but without notifying the other party, to
- provide evidence of a business transaction,
- ensure that a business complies with regulatory procedures,
- see that quality standards or targets are being met,
- protect national security,
- prevent or detect crime,
- investigate the unauthorised use of a telecommunications system, or
- secure the effective operation of the telecommunications system.
They may monitor without recording phone calls or e-mails that have been received to see whether they are relevant to the business (e.g., to check for business communications addressed to an employee who is away); but such monitoring must be proportionate and in accordance with data protection laws and codes of practice.
This summary does not necessarily cover all possible cases. The main legislation which must be complied with is:
- Regulation of Investigatory Powers Act 2000 ("RIPA")
- Telecommunications (Lawful Business Practice)(Interception of Communications) Regulations 2000 ("LBP Regulations")
- Data Protection Act 1998
- Telecommunications (Data Protection and Privacy) Regulations 1999
- Human Rights Act 1998
Under RIPA unlawful recording or monitoring of communications is a tort, allowing civil action in the courts.
Recording is sometimes advised, as in recording business transactions carried out by telephone to provide a record. It is sometimes mandatory; from March 2009 Financial Services Authority rules required firms to record all telephone conversations and electronic communications relating to client orders and the conclusion of transactions in the equity, bond, and derivatives markets. In November 2011 this was extended to cover the recording of mobile phone conversations that related to client orders and transactions by regulated firms.
In the United States, federal agencies may be authorized to engage in wiretaps by the United States Foreign Intelligence Surveillance Court, a court with secret proceedings, in certain circumstances.
Federal law requires that at least one party taking part in the call must be notified of the recording (18 U.S.C. §2511(2)(d)). For example, it would be illegal to record, without notification, the phone calls of people who come into a place of business and ask to use the telephone. Several states require that all parties consent when one party wants to record a telephone conversation. Many businesses and other organizations record their telephone calls so that they can prove what was said, train their staff, or monitor performance. This activity may not be considered telephone tapping in some, but not all, jurisdictions because it is done with the knowledge of at least one of the parties to the telephone conversation. The Telephone recording laws in some U.S. states require only one party to be aware of the recording, while other states require both parties to be aware. It is considered better practice to announce at the beginning of a call that the conversation is being recorded.
Telephone recordings are governed by federal law and by mainly two types of state laws:
All-party consent states
Twelve states currently require that all parties consent to the recording: California, Connecticut, Florida, Hawaii (in general a one-party state, but requires two-party consent if the recording device is installed in a private place), Illinois (debated, see next section), Maryland, Massachusetts, Montana (requires notification only), Nevada, New Hampshire, Pennsylvania, and Washington. (However section 3 of the Washington law states that permission is given if any of the parties announces that they will be recording the call in a reasonable manner if the recording contains that announcement).
One-party consent states
All other states (and the District of Columbia) not listed above require only that one party consent.
Illinois courts have ruled that "eavesdropping" only applies to conversations that the party otherwise would not have been able to hear, thereby effectively making it a one-party consent state. However, there still appears to be confusion and debate over the law.
Michigan courts have ruled that eavesdropping only applies to: "a third party not otherwise involved in the conversation being eavesdropped on." This is because the law uses the wording, "the private discourse of others", rather than the wording, "the private discourse of others or with others". Michigan law is often misinterpreted as requiring the consent of all parties to a conversation.
The California Supreme Court has ruled that if a caller in a one-party state records a conversation with someone in California, that one-party state caller is subject to the stricter of the laws and must have consent from all callers (Cf. Kearney v. Salomon Smith Barney Inc., 39 Cal. 4th 95 (2006)).
Accepted forms of notification for recording by a telephone company
The FCC defines accepted forms of notification for telephone recording by telephone companies as:
- Prior verbal (oral) or written notification of all parties to the telephone conversation.
- Verbal (oral) notification before the recording is made. This is the most commonly used type.
- An audible beep tone repeated at regular intervals during the call.
- Office of the Australian Information Commissioner - Advisory privacy guidelines
- Canada - Justice Laws Website - Personal Information Protection and Electronic Documents Act (S.C. 2000, c. 5)
- Office of the Privacy Commissioner of Canada - Guidelines for Recording of Customer Telephone Call
- "Omien keskustelujen ja puheluiden nauhoittaminen työpaikalla (Data Protection Ombudsman)". 2007. Retrieved 2010-01-20.
- Sec. 201 of the German Criminal Code
- 1997 Indian Supreme court Verdict
- Indian Telegraph Act, 1885
- Why Indian Central Monitoring System Is Dangerous And How It works?
- Central Monitoring System (CMS) Of India
- Indian Central Monitoring System Project Needs PMO Intervention
- "Fizisko personu datu aizsardzības likums (Personal Data Protection Law)". 2010. Retrieved 2011-11-30.
- "Crimes Act 1961, Section 216B".
- UK Regulation of Investigatory Powers Act 2000
- Telecommunications (Lawful Business Practice)(Interception of Communications) Regulations 2000
- Telecommunications (Data Protection and Privacy) Regulations 1999
- Oftel (UK) FAQ: Recording and monitoring telephone calls or e-mails
- Telephone Monitoring: Dos and Don'ts (UK)
- FSA Web site: FSA publishes new rules on telephone recording, 3 March 2008
- California Penal Code Section 632(a)
- Florida Statutes s. 934.03
- Maryland Code Section 10-402, Courts and Judicial Proceedings Article
- RSA 570-A:2 - NH General Court
- "Can we tape?" Pennsylvania.
- Revised Code of Washington 9.73.030
- People v. Beardsley (1986)
- Bender v. Board Of Fire And Police Commissioners Of The Village Of Dolton
- http://markmccoy.com/wp/2011/02/22/an-analysis-of-the-draconian-application-of-illinois-eavesdropping-law-720-ilcs-514/ [currently broken]
- California courts document on Kearney v. Salomon Smith Barney, Inc.
||This article includes a list of references, but its sources remain unclear because it has insufficient inline citations. (October 2013)|
- FCC Consumer facts on recording calls
- Privacy Rights Clearinghouse / UCAN
- The Reporters Committee for Freedom of the Press article on telephone recording laws by state
- Federal law 18 U.S.C. 119, Sec. 2511(2)(d)
- Comprehensive Telephone Law Recording Reference
- Guidelines for Recording of Customer Telephone Calls