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TELUS Digital

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TELUS International
Company typePublic
NYSE: TIXT
TSX: TIXT
IndustryDigital IT services Software services Business Process Outsourcing
Founded2005
Headquarters
Vancouver
,
Canada
Number of locations
United States, Canada, Europe, Turkey, Philippines, India, China, El Salvador, Guatemala.
Key people
Jeffrey Puritt (President & CEO)
RevenueIncrease US$2.2 billion (2021)[1]
Number of employees
68,000[2]
ParentTelus Corporation
Websitewww.telusinternational.com

TELUS International is a Canadian technology company which provides IT services and multilingual customer service to global clients. Clients include corporations in technology, games, communications & media, eCommerce, fintech, travel & hospitality, healthcare, and automotive industries.

TELUS International made its debut in the public markets on February 3, 2021, dual-listed on the Toronto Stock Exchange and New York Stock Exchange trading under the ticker symbol TIXT.[3] Its parent company, TELUS, has been a foundational part of TELUS International's growth, and TELUS remains a dominant influence as it has a majority economic and voting interest in TELUS International.

Services

TELUS International's services span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle services, data annotation and intelligent automation, among other services.[4]

History and acquisitions

In 2005, TELUS invested in Ambergris Solutions, a BPO company in the Philippines, to offer additional customer service for North America.[5]

In 2007, Ambergris Solutions rebrands to TELUS International.[6]

In 2008, TELUS International invested in Transactel to establish CX centers in Guatemala and El Salvador.[7]

In 2012, TELUS International invested in CallPoint New Europe and expands into Bulgaria and Romania.[8]

In 2014, Callpoint New Europe rebranded to TELUS International.[9] In 2015, Transactel rebranded to TELUS International.[7]

In 2016, Baring Private Equity Asia acquired a 35% stake in TELUS International. TELUS continues to hold the remaining 65%.[10]

In 2017, TELUS International acquired Voxpro Group and expanded locations in the U.S. It also established a presence in Ireland.[11]

In 2018, TELUS International invested in Xavient Digital for their digital and IT solutions portfolio and to enable delivery centers in India.[12]

In 2020, TELUS International acquired Competence Call Center, expanding its European presence.[13]

In 2021, TELUS International acquired Lionbridge AI, adding data annotation to its offerings.[14]

In 2021, TELUS International was listed on the Toronto and New York stock exchanges on February 3 under the ticker TIXT.[4] This listing was the largest-ever tech IPO for the TSX.[15][16]

In 2021, TELUS International acquired Playment to strengthen its data annotation and computer vision capabilities.[17]

Offices

TELUS International maintains delivery centers across North and Central America, Europe and Asia and is known for its strong “employee-first” corporate culture[18] and inspiring workspaces.[19]

TELUS International office in Bulgaria
TELUS International office in Bulgaria

TELUS Days of Giving

TELUS Days of Giving is a charitable initiative in which team members volunteer in their local communities.

Since 2007, almost 225,000 TELUS International volunteers have impacted the lives of more than 250,000 people across the globe. Events have included building a community center in Romania,[20] constructing a health clinic in Guatemala, developing a youth center in El Salvador, planting forests in Bulgaria[21] and renovating schools in the Philippines.[22]

Awards and recognition

TELUS International was recognized with an Achievers 50 Most Engaged Workplaces Award[23] and Gold in the Employer of the Year category for Business Services at the Stevie Awards for Great Employers[24] in 2019.

In 2019, the firm was rated a Leader and Star Performer in the Everest Group PEAK Matrix industry assessment, and was the only IT and BPO-classified provider that achieved Leader status.[25] They received this recognition again in 2020. They also received the 2019 Corporate Social Responsibility and Environmental Leadership Award from Frost & Sullivan.[26]

They were also named a 2020 Stevie Winner for Great Employers for its innovative use of HR-related technology and programs to keep employees productive, trained, informed and safe during the COVID-19 pandemic.[27] TELUS International, in collaboration with the green tech scale-up, refurbed, was also recognized at the 2022 Stevie Awards for Sales and Customer Service in the Frontline Customer Service Team of the Year category.[28]

In 2021 The firm won Best Informational Bot Solution as part of the AI Breakthrough Awards for their Agent Assist Chatbot.[29]

In 2022, The firm was named an Excellence in Customer Service Award winner in the Organization of the Year category by Business Intelligence Group.[30] Additionally, for the sixth consecutive year, the firm was named on the IAOP Global Outsourcing 100 list in the Leader category.[31] They were also named on the Forbes list of Best Employers for Diversity at number 256.[32]

See also

References

  1. ^ "TELUS International (Cda) Inc. (TIXT) Income Statement - Yahoo Finance". Archived from the original on 2021-11-06. Retrieved 2021-11-06.
  2. ^ "Investor Relations - Home | TELUS International".
  3. ^ "Telus International shares rise in market debut". Retrieved 2021-02-04.
  4. ^ a b Telus International goes public with IPO in Toronto and New York, 2021-02-03, retrieved 2021-02-04
  5. ^ "Telus International Inc and Singapore Computer Systems Ltd. Form Strategic Partnership to Invest in Ambergris Solutions". PRWeb. Retrieved 2019-08-08.
  6. ^ "Global_Benchmarking_Study_P1". contactcenterworld.com. Retrieved 2019-08-08.
  7. ^ a b Canada, Global Affairs Canada-Affaires mondiales (2014-06-18). "Telus Brand in Guatemala". GAC. Retrieved 2019-08-08.
  8. ^ "Telus International buys stake into local operator CallPoint New Europe". Business Review (in Romanian). 2012-09-24. Retrieved 2019-08-08.
  9. ^ "CallPoint Rebrands to TELUS International Europe | TELUS International Europe Blog". tieu.noavosa.ro. Retrieved 2019-08-08.
  10. ^ "Telus Sells 35% Stake in Outsourcing Subsidiary to Baring Private Equity Asia". Nearshore Americas. 2016-05-06. Retrieved 2019-08-08.
  11. ^ "Telus International Acquires Irish Call Center Provider Voxpro". Nearshore Americas. 2017-08-17. Retrieved 2019-08-08.
  12. ^ "Telus International acquires IT company Xavient Information Systems". MobileSyrup. 2018-02-08. Retrieved 2019-08-08.
  13. ^ "TELUS Corporation Completes Acquisition of Competence Call Center Through TELUS International". www.businesswire.com. 2020-02-04. Retrieved 2020-02-27.
  14. ^ Inc, TELUS Communications (2020-11-06). "TELUS Corporation announces agreement to acquire Lionbridge AI through TELUS International". GlobeNewswire News Room. Retrieved 2021-02-04. {{cite web}}: |last= has generic name (help)
  15. ^ "Spinoff Telus International hits stock exchange in largest tech IPO in TSX history". Financialpost.{{cite news}}: CS1 maint: url-status (link)
  16. ^ "Telus International fait une entrée en Bourse remarquée".{{cite web}}: CS1 maint: url-status (link)
  17. ^ "TELUS International Acquires Playment, Firmly Staking Its Leadership in the Global Data Annotation Market". www.businesswire.com. 2021-07-06. Retrieved 2021-07-06.
  18. ^ "Relentless Execution: The Key to TELUS International's Customer Experience Success".
  19. ^ "TELUS International Faces Digital Upheaval with Strong Culture, Open-Minded Leadership". www.linkedin.com. Retrieved 2019-08-08.
  20. ^ TELUS Days of Giving, Bucharest, Romania - 2018, retrieved 2019-08-08
  21. ^ "TELUS International team members plant a forest of 12,000 trees near Sofia | Bulgarian Outsourcing Association". outsourcinginbg.com. Retrieved 2019-08-08.
  22. ^ Inc, TELUS Communications (2018-05-01). "34,000 TELUS volunteers will give where they live in 13th annual TELUS Days of Giving". GlobeNewswire News Room. Retrieved 2019-08-08. {{cite web}}: |last= has generic name (help)
  23. ^ Achievers. "Achievers Honors the 50 Most Engaged Workplaces® in North America with its Ninth Annual Awards". www.prnewswire.com. Retrieved 2019-07-18.
  24. ^ "Stevie Awards for Great Employers - 2019 Stevie Winners". stevies-sage.secure-platform.com. Retrieved 2020-02-27.
  25. ^ "TELUS International Named a 'Leader' and 'Star Performer' by Everest Group PEAK Matrix™". www.businesswire.com. 2019-07-10. Retrieved 2019-07-18.
  26. ^ "Best Practices Recognition | We Drive Innovation, Excellence & Growth". Frost & Sullivan. Retrieved 2019-07-18.
  27. ^ "Stevie Awards for Great Employers - Stevie® Awards for Great Employers Homepage". stevies-sage.secure-platform.com. Retrieved 2021-02-04.
  28. ^ "2022 Winners in the Stevie Awards for Sales & Customer Service". stevieawards.com. Retrieved 2022-05-20.
  29. ^ "2021 Winners | AI Breakthrough Awards". Retrieved 2021-07-06.
  30. ^ "Excellence in Customer Service Awards". Business Intelligence Group. Retrieved 2022-05-20.
  31. ^ "IAOP - The 2021 Global Outsourcing 100". www.iaop.org. Retrieved 2022-05-20.{{cite web}}: CS1 maint: url-status (link)
  32. ^ COUNCIL", "JARED. "America's Best Employers For Diversity 2022". Forbes. Retrieved 2022-05-20.
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