The InterProse Corporation
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| Type | Private |
|---|---|
| Industry | Accounts receivable Management Software as a Service (SaaS) debt collection software Professional Services IT Services |
| Founded | 1996, incorporated 1997 |
| Headquarters | Vancouver, Washington, USA |
| Key people | Matthew D. Hill, President/CEO Scott L. McGrew, SVP & CFO Casey F. Uhrig, SVP/CIO/CTO |
| Website | http://www.interprose.com |
The InterProse Corporation, abbreviated InterProse, is a multinational computer software and technology corporation headquartered in Vancouver, Washington, USA. The company was originally founded as a data integration company but since 2000 has shifted its products to a Cloud computing [1] implementation. InterProse provides cloud computing, and consulting services for Accounts Receivable Management (ARM), debt collection, and electronic payment services [2] for accounts receivable and debt collection.
InterProse has been known through most of its recent history as designer of web-based applications utilizing open source technology to provide applications focused upon browser capability and not a specific operating system. Capitalizing on open source [3] technology has also carries the benefit of low cost product implementation. InterProse holds several trademarks and is currently seeking a patent for its Ammina Virtual Agent [4] technology. This technology merges human and machine elements into an intelligent pseudo-agent. Though a small closely held company, InterProse has grown consistently since its inception in 1996, tripling its employee base and earnings.
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[edit] History
In the late 1990s, InterProse became the dominant vendor in low cost desktop PC-based data conversion software. This became a catalyst for many small companies to enable them to compete with must larger companies because the cost barriers for data interface had been erased. The resultant influx of new business opportunities for InterProse's clients created a need for more sophisticated and complex interface work. This drove the expansion of InterProses's Professional Services group.
In 1999 InterProse decided to merge with the then Mt. Hood Media, a company that specialized in website development and web-based applications, to expand its offering into the newly emerging eCommerce [5] space. By 2001 InterProse had developed version 1.0 of WebAR a web-based SaaS application to provide client access to companies assigning accounts to collection agencies for the purpose of account tracking and performance audits.
In 2003 InterProse released version 2.0 of WebAR with addition support for the processing of electronic payments, A/R management, and debt collection[6].
In 2007 InterProse released its virtual agent product, now known as Ammina, which combined a non threatening avatar and advanced expert system decisioning engine to allow a customer/patient/subscriber/debtor to manage their accounts without the necessity of speaking to a human thus providing benefit to both creditor and customer (see whitepaper) [7].
[edit] Products & Services
[edit] Ammina Virtual Agent[8][9]
[edit] Features
InterProse's patent pending Virtual Agent[10] payment system and avatar, a friendly face for a sometimes difficult situation. The avatar can be configured by gender, race, attire, and language to provide a pleasant and professional experience. The heart of Ammina is a powerful and infinitely configurable decisioning engine or expert system [11] to guide the customer/debtor though a carefully tailored path to achieve the best and most profitable result.
[edit] WebAR
WebAR [12] is a hosted web based collection system. Designed as a Software-as-a-Service (SaaS) portal by InterProse debt collection professionals. WebAR provides tools to create and manage debt portfolios minimizing the amount of human contact with accounts. Automated processes load accounts, send letters, work strategies, and many tools to enable the debt collector to increase efficiency during the collection process.
[edit] InterProse Professional Services
Under some circumstances, customers request assistance in developing a process unique to their specific application of Cartographer or WebAR. In such cases, InterProse engineers are available to provide customized programming services. Software engineers are proficient in various programming languages, i.e. Visual Basic, Java [13], SQL[14], HTML, Perl[15], XML[16], PICK OS, and UNIX[17].
[edit] Corporate Culture of InterProse
InterProse was founded on two immutable principles. First, a genuine desire to provide service and an understanding of the customer’s business processes create an unmatched value. Second, InterProse employees are empowered to manage their workload based on their own intelligence and discretion and accepting personal responsibility to customer satisfaction and corporate morale.[18]
[edit] Open source
InterProse has fully embraced the Open Source Initiative, and began developing applications on Linux in 2001. InterProse has created a commercial grade application with only the tools available in the open source community namely: CentOS[19], PostgreSQL[20], Apache[19], Tomcat[21], Java Servlets, and Java.
[edit] Board of Directors
Current members of the board of directors at The InterProse Corporation are:
- Matthew D. Hill - President/CEO
- Scott L. McGrew - Executive Vice President/CFO
- Casey F. Uhrig - Executive Vice President/COO
Department Heads:
- Kyle J. Nelson - Senior Implementations Director
- Greg W. Johnson - Senior Software Development Director
- Timothy J.L. Monahan Sr. - Senior Software Support Director
[edit] References and footnotes
- ^ "Cloud computing". http://en.wikipedia.org/wiki/Cloud_computing.
- ^ "Electronic Payments". http://www.nacha.org.
- ^ "Open Source Initiative". http://www.opensource.org.
- ^ "Virtual Agent". http://searchcrm.techtarget.com/sDefinition/0,,sid11_gci900060,00.html.
- ^ "E-Commerce". http://communication.howstuffworks.com/ecommerce.htm.
- ^ "Fair Debt Collection". http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre18.shtm.
- ^ "Overcoming Human Resource Limitations: Appropriate Use of Virtual Agents in Accounts Receivable and Collections". http://www.interprose.com/White_Papers/Virtual%20Agent%20White%20Paper.pdf.
- ^ "Ammina Virtual Agent". Reuters. 17 July 2008. http://www.reuters.com/article/pressRelease/idUS61443+17-Jul-2008+BW20080717.
- ^ "Ammina Virtual Agent Product Spec Sheet". http://interprose.com/products/webar/virtual.
- ^ "InterProse's patent pending Virtual Agent". http://www.insidearm.com/go/arm-news/online-payment-and-debt-collection-made-easier-with-new-web-based-invention.
- ^ "Expert Systems - Artificial Intelligence". http://www.aaai.org/AITopics/pmwiki/pmwiki.php/AITopics/ExpertSystems.
- ^ "WebAR a multi-function collection system and accounts receivable management platform". http://interprose.com/products/webar.
- ^ "What is Java?". http://java.com/en/download/whatis_java.jsp.
- ^ "What is SQL? - Pronounced 'See-quil'". http://sql.org.
- ^ "What is Perl?". http://www.perl.org/.
- ^ "What is XML?". http://www.xml.org/.
- ^ "What is UNIX ?". http://www.unix.org/what_is_unix.html.
- ^ "InterProse Corporate Commitment". http://interprose.com/about.html#commitment.
- ^ a b "Apache Software Foundation". http://apache.org/.
- ^ "The Community ENTerprise Operating System". http://centos.org/.
- ^ "Apache Tomcat". http://tomcat.apache.org/.
[edit] External links
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