The One account
|Headquarters||Norwich, England, UK|
|Parent||Royal Bank of Scotland|
Initially, the company was known as the 'Virgin One account' and promoted to Virgin Direct's 200,000 strong UK customer base. The launch was very successful and was extended to the entire British public in May 1998.
The One account is operated directly by phone, internet and post, with the customer service originally being provided on a 24/365 basis, but now reduced to a weekday and Saturday peak hour service.
Current Account Mortgages
The type of offset products offered by The One account are called Current Account Mortgages (CAM). As the name suggests, customers consolidate the balances of their mortgage, traditional current accounts, personal loans and, if desired, their saving accounts into one account.
A low, mortgage-style interest rate is charged on the net balance of the account on a daily basis. Since customers pay their salary into the account this money has the effect of reducing the average balance and, therefore the interest paid when compared with a traditional mortgage. The interest rate used to vary with the Bank of England base rate, however in recent months the One Account interest rate has not decreased along with the bank rate. In June 2008, customers were informed that their mortgage rates would increase by 0.25% to reflect 'current market conditions' although the Bank of England rate had not increased. Existing mortgage customers of the NatWest One Account are not allowed to switch to RBS mortgage dealers for existing customers as they are apparently not regarded as 'existing customers' since the NatWest One mortgage account is no longer open for no business. RBS is unable to explain why the fact that the NatWest One account is no longer open to new customers, this somehow makes their customers deemed to be no longer 'existing customers'. NatWest One customers are not regarded as either customers of Nat West or RBS and reside in a limbo between the two.