The Society of Ticket Agents and Retailers
The Society of Ticket Agents and Retailers, known as STAR is a United Kingdom body formed to provide self-regulation within the theatre and event ticket sales industry. STAR's aim is to ensure fairness and openness in the sale of event tickets and its members are required to comply with a code of practice.
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[edit] Code of practice
The code of practice covers all aspects of ticket retailing however it can be summarised in three main tenets:[1]
- Clearly identify the face value of any tickets purchased and any additional booking fees
- Highlight any terms and conditions, including transferability, cancellation and viewing restrictions
- Handle bookings in a polite and courteous manner, giving the highest standards of professional service.
[edit] OFT report
In June 2004 the Office of Fair Trading announced it would be carrying out a fact-finding study into ticket agents for entertainment and sporting events in the UK. The report was published in January 2005 and whilst it concluded that "most consumers were happy with their last ticket purchase" it did recommend that "the Society of Ticket Agents and Retailers produce model terms for its members to use in their consumer contacts".[2] STAR subsequently published model terms in July 2009.
[edit] Full Members of S.T.A.R.
* Abbey Box Office Ltd * Albemarle of London Ltd * Ambassador Tickets * eLondonTickets Ltd * Encore Tickets Ltd (see also www.discounttheatre.com) * Eventim UK Ltd * Group Line (see also lovetheatre.com) * Hit The Theatre * Lashmars * lastminute.com Network Ltd * Leicester Square Box Office * London Theatre Bookings (see also Rakes Theatre Ticket Agency) * London Theatre Direct * lovetheatre.com (see also Group Line) * Piccadilly Box Office (London) * Rakes Theatre Ticket Agency Ltd (see also London Theatre Bookings) * Theatre Tickets Direct Ltd (see also www.uktheatretickets.co.uk) * The Ticket Factory * Ticketmaster UK Ltd * ticketSOUP.com * TicketWeb (UK) Ltd * uktickets.co.uk * West End Theatre Bookings Ltd
[edit] References
- ^ http://www.star.org.uk/media/964/cop.pdf STAR Code of Practice
- ^ http://www.oft.gov.uk/advice_and_resources/resource_base/market-studies/ticket-agents OFT Tickets Agents Market Study 26 January 2005
