Tickets.com is a global company selling tickets for events, based in Costa Mesa, California. It is owned by Major League Baseball Advanced Media, the interactive media and Internet division of Major League Baseball, and currently handles the sale of tickets for nineteen (19) Major League teams as well as over two thousand (2,000) clients worldwide. It is expected[who?] that tickets.com will handle all sales of MLB tickets when contracts expire with Ticketmaster.
Through its business-to-business operations, entertainment and sports organisations can sell tickets under their own brands to consumers online, through retail outlets, at kiosks, via call centers and interactive voice response systems and mobile phones. Tickets.com also sells tickets directly through their website.
Tickets.com was originally incorporated as Entertainment Express, Inc. in 1995. In 1996, the company's business operations were launched by its co-founders Irv Richter, David Richter, Jim Cassano and Larry Schwartz with the acquisition of Hill Arts and Entertainment Systems.
That same year, the company came under the control of California venture capital firm Ventana Global. Under the new president, W. Thomas Gimple, the company began to put together a strategy to consolidate the ticketing industry, without raising suspicions at its competitor, Ticketmaster. Over the next two years the company acquired a dozen others, including BASS of northern California (Ticketmaster's largest licensee), and Tickets.com, an company incubated by Idealab of Pasadena, California. Following the Tickets.com acquisition in 1999, the entire company was rebranded as Tickets.com with the free phone number 1-800-TICKETS.
Over the next few years the company went through significant growth and re-organization, funded by private equity firm General Atlantic Partners.
In November 1999 tickets.com made an Initial Public Offering led by Morgan Stanley and its Internet analyst Mary Meeker, which raised $75 million, with the price rising 60% on its first day of trading.
In June 2000 the company negotiated a deal that would lead to its eventual acquisition, winning the exclusive rights to be the provider of online ticketing services to Major League Baseball Advance Media (MLBAM), through a multi-year agreement.
In 2005, Tickets.com was sold to Major League Baseball Advanced Media, LP for $66 million.
ProVenue is an advanced ticketing system introduced in January 2008 at INTIX, the International Ticketing Association’s annual conference. ProVenue has web-based open architecture designed to facilitate expansion, upgrades, and integration with a wide variety of third-party applications. It also contains a large selection of data management capabilities.
Other Tickets.com technologies include MyTickets and MyTickets Mobile, which allow patrons to digitally manage tickets on desktop and mobile devices; Tickets@Home, which uses barcode technology to allow customers to print tickets from their personal computers; delivery to Passbook, Apple's iOS membership, ticket, loyalty, and coupon management application; Tickets@Phone, which delivers barcoded tickets to customers' mobile phones; and ProVenueMobile, a mobile-optimized version of the online sales experience.
- Costa Mesa, California - World Headquarters
- Syracuse, New York
- New South Wales
- Milton Keynes
|President & Chief Executive Officer||Joe Choti|
|Chief Financial Officer and Executive Vice President, Business Operations||Cristine Hurley|
|Chief Technology Officer||Derek Argobright|
|Chief Brand Officer, Senior Vice President, Marketing||Ken Krasner|
|Senior Vice President, Sales||Chris Gargani|
|Vice President, Client Engagement||Ed Gow|
|Vice President, Business Strategy||John Rizzi|
|General Counsel||Curt Clausen|
|Managing Director, Executive Vice President, International||Derek Palmer|
- Budnick, Dean; Baron, Josh (April 2012). Ticket Masters: The Rise of the Concert Industry and How the Public Got Scalped. Plume. ISBN 978-0452298088.
- Ticket Masters, pp. 239–241.
- Dignan, Larry (November 4, 1999). "IPO Update: Tickets.com jumps 60 percent". CNET. Retrieved January 22, 2014.
- Ticket Masters, p. 247.
- "MLB pays $66M for Tickets.com". The Washington Times. February 16, 2005. Retrieved January 22, 2014.
- "Leadership Team". provenue.com. Retrieved January 22, 2014.