Tickets.com is a Costa Mesa, California-based global ticketing company. The company is owned by Major League Baseball Advanced Media, the interactive media and Internet division of Major League Baseball, and currently handles sales of tickets for 16 major league teams.  It is expected that tickets.com will handle all sales of MLB tickets once all contracts expire with Ticketmaster.
The company’s business-to-business ticketing services and products make it possible for entertainment and sports organizations to sell tickets to consumers under their own brands online, through retail outlets, at kiosks, via call centers and interactive voice response systems and through mobile phones. Tickets.com also sells tickets directly to consumers through their Web site, www.tickets.com.
The company was originally incorporated as Entertainment Express, Inc. in 1995. In 1996, the company's business operations were launched by its co-founders Irv Richter, David Richter, Jim Cassano and Larry Schwartz with the acquisition of Hill Arts and Entertainment Systems.
That same year, the company’s reigns were handed to a California-based venture capital firm, Ventana Global. Under newly hired President W. Thomas Gimple, the company began to put together a strategy to consolidate the ticketing industry underneath Ticketmaster's radar. Over the next two years, the company acquired a dozen other companies, with the two most notable being Ticketmaster’s largest licensee, BASS in Northern California, and Tickets.com, a company that had originally been incubated in Idealab, in Pasadena, California. Following the Tickets.com acquisition in 1999, the entire company was rebranded under the Tickets.com name and phone number (1-800-TICKETS).
Over the next few years, the company went through significant growth and re-organization, as it was supported in its consolidation strategy by the powerful global private equity firm, General Atlantic Partners.
The company executed an initial public offering in November 1999. The company’s IPO, led by Morgan Stanley and its prestigious Internet analyst Mary Meeker, succeeded in raising over $75 million, with the price rising 60% on its first day of trading.
In June 2000, the company negotiated what was to become the most important deal in the company’s history and lead to its eventual acquisition. That month, the company won the rights to become the exclusive provider of online ticketing services to Major League Baseball Advance Media(MLBAM), through a multi-year exclusive agreement.
In 2005, Tickets.com was sold to Major League Baseball Advanced Media, LP, for $66 million.
ProVenue is an advanced ticketing system from Tickets.com. It was introduced in January 2008 at INTIX, the International Ticketing Association’s annual conference. The ProVenue ticketing platform has web-based open architecture designed to facilitate expansion and upgrades, as well as to allow integration with a wide variety of third-party applications. It also contains a large menu of data management capabilities.
Other Tickets.com technologies include: Tickets@Home, which uses barcode technology to allow customers to print live tickets from their personal computers; Tickets@Phone, which delivers barcoded tickets to customers’ mobile phones; and ProVenueMobile, a mobile version of their website, compatible with all makes of handheld mobile phone devices, that gives customers the ability to complete a ticket transaction on their mobile phone without having to “click to call” to finalize the purchase.
- Costa Mesa, California - World Headquarters
Key people at Tickets.com include
|Chief Executive Officer||John Walker|
|Chief Technology Officer||Joe Choti|
|Chief Financial Officer||Cristine Hurley|
|Vice President, Development||Derek Argobright|
|Vice President, Client Engagement||Ed Gow|
|Vice President, Architecture||Sal Giambrone|
|Vice President, Systems Engineering||Dino Ciano|
|Vice President, Human Resources||Courtney Kelley|
|Vice President, Business Strategy||John Rizzi|
|General Counsel||Craig Frost|
|Managing Director EMEA and APAC||Derek Palmer|