|Founded||12 December 2003|
|Hubs||Singapore Changi Airport|
|Company slogan||Get The Real Deal|
|Parent company||Tigerair Holdings|
|Key people||Ho Yuen Sang (Managing Director)
Kaneswaran Avilli (Commercial Director)
Tiger Airways Singapore Pte Ltd, operating as Tigerair, is a low-cost airline headquartered in Singapore. It operates services to regional destinations in Southeast Asia, Australia, China and India from its main base at Singapore Changi Airport.
It has its head office in the Honeywell Building in Changi, Singapore
Tigerair won the CAPA Low Cost Airline of the Year Award for 2006 and 2010.
Tiger Airways Singapore was incorporated on 12 December 2003 and began ticket sales on 31 August 2004. Services commenced on 15 September 2004 to Bangkok. It operates scheduled international services from Singapore Changi Airport and is a subsidiary of Tiger Airways Holdings, a Singaporean-based company.
In 2006, the airline flew 1.2 million passengers, a growth of 75% from the previous year.
The airline was the first to operate from the Budget Terminal in Changi Airport in order to achieve operating-cost savings and its cost structure is modeled after Ryanair. Despite regional competition, the airline has reiterated its current intention to remain focused on flying within a five-hour radius from its Singaporean base.
Tigerair Singapore operates from Singapore Changi Airport Terminal 2 from 25 September 2012 due to the demolition of Budget Terminal for the future Terminal 4 in 2017.
|This section does not cite any references or sources. (November 2012)|
The airline flew into a period of relative difficulty for the aviation industry with rising oil prices and intense competition from other airlines. The airline held off imposing fuel surcharges as its competitors had done.
With Singapore Airlines having a stake in the airline, the airline occasionally fills in the gap when SIA drops its services from certain destinations. Macau, once served by SIA before being taken up by its subsidiary, SilkAir, in 2002, terminated all flights completely by the end of 2004. Three months later, the route was taken over by Tigerair with flights commencing 25 March 2005. A similar pattern can be observed in Krabi, where SilkAir suspended services in February 2005 in the wake of the effects of the 2004 Indian Ocean earthquake. Tigerair resumed direct services to the location from 7 October 2005.
In late July 2005, it was announced that the airline would commence flights from Macau to Manila (Clark) on 30 October 2005, a much-heralded move as it may signal the establishment of a secondary base besides Singapore, allowing the airline to expand and diversify risks.
On 21 September 2005 the company produced a report card on its first year of operations, with a total of over 500,000 passengers carried, 5000 scheduled flights flown, and a flight completion rate of 98.7 per cent. 94 per cent of flight departures and 90 per cent of arrivals took place according to schedule. It acquired four aircraft and launched a total of nine routes – of which four are flown exclusively by the airline – during the year.
The airline expected to increase its fleet to nine Airbus A320 aircraft by end 2006, and to carry up to three million passengers a year by then. It also hoped to add six more routes during the year, primarily to destinations in China and India, with flights to Southern China having commenced April.
The airline also announced its switch from Singapore Airport Terminal Services to Swissport for ground handling when it becomes the first airline to operate at the newly opened Budget Terminal in Changi Airport on 26 March 2006.
Tigerair became the first Singaporean low-cost carrier to receive operating permits from the Chinese aviation authorities to fly to the southern Chinese cities of Haikou, Guangzhou and Shenzhen in an announcement on 21 February 2006. Ticket sales to these destinations commenced 24 February 2006, with the first flight to Shenzhen taking place on 15 April, to Haikou from 26 April and to Guangzhou from 27 April 2006. The airline has since indicated that the routes were highly popular, with increased flights to Haikou and Guangzhou less than three months since their launch.
In June 2006, flights to Danang were suspended. On 20 July 2006, the media reported on the airline's intentions to increase its routes from 15 to 20 and to establish a second base city by the end of the year. Possible growth regions include China, Southern India, Cambodia and Brunei.
The airline's plan for a possible initial public offering was also revealed. At the same time, it announced that it saw an increase of 81 per cent in passengers carried in the months of April to June since its move to the Budget Terminal in March, compared to the same period in the previous year. Tigerair started services from Singapore to Perth on 23 March 2007.
On 25 October 2010, Tigerair announced that they will withdraw from Bangalore effective 14 November 2010, citing no reason. Tigerair resumed its flights between Singapore and Bangalore from 31 October 2011.
Tigerair currently flies to destinations within an approximate five-hour radius from Singapore to 28 destinations in ten countries around the region. Thailand is its first market with four cities served (Bangkok, Phuket, Krabi and Hat Yai), taking advantage of the open skies agreement between Singapore and Thailand.
Aviation agreements have prevented the airline from flying to neighbouring Malaysia except Kuala Lumpur which started in February 2008. In September 2006, further liberalisation saw Tiger granted rights to fly to Kuching, Miri and Sibu in a bid to boost tourism in Sarawak. From 1 July 2013, Tigerair SIngapore only flys to Kuala Lumpur and Penang after the Kuching route was suspended.
Recent network expansion has focused on the Indian subcontinent and the Philippines. Flights to Bangalore were reintroduced along with the addition of Kochi in India, Cebu and Davao in the Philippines, Dhaka in Bangladesh and Colombo in Sri Lanka. Tigerair also consider to fly from Visakhapatnam in India, but due to the local airport time restrictions, it shifted to Hyderabad. It has been announced in early July 2012 that Tiger airways would be flying five days a week to Hyderabad, India starting 28 September 2012.
Tigerair started flying to Manila, Cebu and Davao in 2011 but the Davao route was suspended in 2012.
In June 2013, Tigerair Singapore will be operating flights flights to Bali, Jogjakarta and Bandung with an increased frequency to Jakarta with three times daily flight. Indonesia flights are also supported with the addition of an Indonesian affiliate, Tigerair Mandala who have launched routes in Indonesia to Medan, Bali, Surabaya, Pekanbaru and Jakarta.
Tigerair Singapore is wholly owned by Tiger Airways Holdings Limited, a holding company set up in 2007 to manage both Tiger Airways and start-up Australian subsidiary Tigerair Australia. Tigerair' original founding shareholders were Singapore Airlines (49%), Bill Franke's Indigo Partners (24%); Tony Ryan's Irelandia Investments (16%) and Temasek Holdings (11%). Tiger Airways Holdings Limited is listed on SGX since 2010.
According to the 2012 Annual Report, the main shareholders in Tiger Airways Holdings, as of 15 June 2012, who hold more than 5% shares, are:
- Singapore Airlines Limited (32.84%)
- Dahlia Investments Pte Ltd 7.37%
The following table shows the business trends of Tigerair Singapore, excluding other Tigerair subsidiaries.
|Year ending 31 March:|
|Total Revenue (S$m)||268.0||277.9||341.8||460.9||611.0|
|Operating Profit (S$m)||12.2||25.0||53.8||−16.0||57.0|
|Passengers booked (thousands)||3,903||4,393|
|- passenger change year-on-year||12.6%|
|Passenger load factor (%)||85.4||81.0||84.3|
|Number of aircraft (at year end)||9||10||14||18||20|
Pilot shortage 2010
Tigerair suffered a severe crewing shortage that took effect mid-2010. The carrier's attempt to cut wages prompted a mass exodus of captains, leaving the company to cancel half its schedule. As of October 2010, one in three flights was cancelled every day with the airline turning to Europe for pilots after attempts to lure Indonesian pilots failed due to the Indonesian pilots failing a Singapore CAA exam.
As of 30 November 2013, the Tigerair fleet consists of the following aircraft:
Tigerair Singapore Fleet
All aircraft offer single-class economy seating for 180 seats each. The seat pitch is approximately 72.5 cm (28.5 in) for standard rows and 97.5 cm (38.4 in) for extra leg room and exit rows.
On 21 June 2007, Tigerair announced it had signed a letter of intent to purchase 30 aircraft worth US$2.2 billion, with another 20 on option. These would be delivered between 2011 and 2014. On 10 October, Tigerair confirmed the letter of intent signed in June. The new aircraft will be deployed in Tigerair's Asia-Pacific network and the domestic operation in Australia. On 18 December 2007, Tigerair announced that it had taken up the options and made further orders to take their fleet of Airbus A320s to 70 in total.
Food and beverage options
Tigerair offers food and beverages available for purchase as part of a buy on board programme - Tiger Bites. The menu offers light meals such as instant noodles, soups and sandwiches. Hot and cold beverages as well as liquor are also available for purchase.
An in-flight magazine, Tiger Tales, is provided as free reading material for passengers.
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- "Tiger Airways to fly to M'sian cities on Borneo Island". The Business Times. 11 September 2006.
- "Tiger Airways Press Release" (Press release). Retrieved 2012-10-01.
- "Tiger Airways to roar over India skies". domain-b.com. 2007-07-03. Retrieved 2012-10-01.
- "SAR1204009_TigerAirways().indb" (PDF). Retrieved 2012-10-01.
- "Tiger Airways Annual Report 2010" (PDF). Tiger Airways Holdings Limited. Retrieved 15 November 2013.
- "Tiger Airways Annual Report 2011" (PDF). Tiger Airways Holdings Limited. Retrieved 15 November 2013.
- "Tigerair Annual Report 2013" (PDF). Tiger Airways Holdings Limited. Retrieved 15 November 2013.
- "Tigerair Operating Statistics: March 2013" (PDF). Tiger Airways Holdings Limited. Retrieved 15 November 2013.
- "Tiger Airways experiencing pilot shortage - Business Traveller Asia". Asia.businesstraveller.com. 2010-08-22. Retrieved 2012-10-01.
- "As Asian Air Travel Soars, Pilots Are Scarce". Businessweek. 2010-10-14. Retrieved 2012-10-01.
- List of aircraft on Singapore Register retrieved 2 December 2013
- "Airbus Orders & deliveries". Airbus EADS. 2012-09-30. Retrieved 2012-10-05.
- "Tiger Airways". Tiger Airways. Retrieved 2012-10-01.
- "Tiger Airways orders up to 50 more A320 aircraft" (Press release). Airbus. 2007-06-21.
- "Tiger Airways confirms order for 30 Airbus A320 planes". Channelnewsasia.com. 2007-10-10. Retrieved 2012-10-01.
- "Tiger Airways looks to the future with fleet of 70 A320 aircraft" (Press release). Airbus. 2007-12-18.
- "Onboard Food and Beverages." Tiger Airways. Accessed 10 November 2008.
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