|Type||Private wholly owned by Tucows Inc.|
Ting's business model does not subsidize phone sales, or require contracts beyond month-to-month. Pricing is in separate tiers for voice minutes, text messages, and data, each of which is adjusted month-to-month to match actual usage. There are no "regulatory recapture" fees added to bills, in contrast to the practice of some of the large mobile companies. Ting also relies on referrals to gain customers, along with making less money for each customer in order to create loyal relationships with their consumers. For Ting smartphones which have hotspot capabilities, there are no tethering charges to share the connection with laptops or other wi-fi capable devices, since users pay for their service based on their actual usage of data.
Ting supports devices that run on Sprint's cellular network. Devices can be purchased through Ting's website (some devices listed are sold through the company's third party sales partner Glyde) or other sellers. The customer then enters the device's electronic serial number on Ting's website to activate the device. Ting provides a list of officially supported devices on its website.
The company first announced support for devices that functioned on Sprint or its MVNOs (with the exception of Boost Mobile or Virgin Mobile) in August 2012. A public beta was then launched on December 6, offering official support for seven Sprint-branded smartphones; the announcement also included links to a substantial list of other compatible devices and a new discussion area for users attempting to activate them.
On November 20, 2012, Ting announced a new service called Home Phone Connect 2. It allows for a traditional home phone to work on Ting's cellular network. The device to enable the service will cost $100, with the actual service costing $6USD monthly (plus charges for actual usage), as any device is charged on Ting.
Ting now has a limited ability to use Windows Phone 8 devices. At one time, Ting offered the HTC 8XT and the Samsung ATIV for purchase. They are not available at this time (May 2014) and are not on the "Bring Your Own Sprint Device" list. Those devices that were previously purchased still work.
Early Termination Fee Reimbursement
On January 16, 2013, Ting announced that it would reimburse the early termination fee of new customers during the month of February, up to $350 per line. The reimbursement came in the form of a non-expiring account credit equal to the customer's termination fee. Ting specified a maximum payout of $100,000. The promotion ended within hours on the first day it was offered.
In September 2013 Ting restarted the ETF reimbursement program, paying 25% of the fee up to a limit of $75. Ting stated the new program is not a one-time campaign, but a new feature intended to remain permanently.
- Gary Ng (August 2, 2013). "Toronto-based Ting Successful in US, But Can’t Buy Network from ‘Big 3′ in Canada". Ting. Retrieved Aug 29, 2013.
- "Why Ting?". Retrieved 21 November 2012.
- "BYOD — coming soon to Ting". Retrieved 15 January 2013.
- "Bring a Sprint device to Ting. You know you wanna.". Retrieved 15 January 2013.
- "Device Update – What’s coming through the end of 2012". Retrieved 21 November 2012.
- Andrew Moore-Crispin (May 21, 2013). "Device Update: HTC One and Galaxy S4 shipping times, new SIIs and refurb Airaves inbound". Ting. Retrieved May 28, 2013.
- "The Ting $100,000 ETF Payout". Retrieved 25 January 2013.
- "Ting pays out ETFs up to $75 per line". Retrieved 30 September 2013.
- CNET, December 5, 2011, Coming next year: Ting the less evil mobile carrier
- Engaget, February 2, 2012, Tucows launches Ting, a contract-free mobile service on Sprint's network
- PCMAG, February 3, 2012, Tucows launches contract-free mobile provider Ting