Touch 'n Go
||This article appears to be written like an advertisement. (November 2012)|
|Launched||18 March 1997|
|Technology||Contactless smart card by
|Currency||MYR ( 1,500.00 maximum load )|
|Stored-value||Pay as you go|
|Credit expiry||Card will remain active as long as you reload or use at least once a year.|
|Auto recharge||Auto top-up|
|Website||Touch 'n Go|
The Touch 'n Go or TnG smart card is used by Malaysian toll expressway and highway operators as the sole electronic payment system (EPS). The credit card sized smart card made of plastic with Philips' MIFARE microchip technology embedded in it.
The Touch 'n Go systems are designed to process up to 800 vehicles per hour to ease the queue congestion at toll plazas and if used together with SmartTAG (a non-stop electronic toll collection system), will be able to process up to 1,200 vehicles per hour.
- 1 History
- 2 Card categories
- 3 Purchase and reload
- 4 Card usage
- 5 Criticisms
- 6 Trivia
- 7 See also
- 8 References
- 9 External links
Touch 'n Go was developed by Teras Teknologi Sdn Bhd while the brand and the Real Time Gross Settlement (central clearing house systems) are owned and operated by Rangkaian Segar Sdn Bhd as now known as Touch 'n Go Sdn Bhd. The first Touch 'n Go system was installed and used at Jalan Pahang Toll Plaza on 18 March 1997. It was then immediately extended to Jalan Cheras toll plaza and the East-West Link Expressway toll plaza on 15 April 1997. Touch 'N Go toll payment system is fully implemented throughout the 848 km North-South Expressway on 15 November 1998. This was made possible when the service was extended to the northern sections of the highway from Jelapang to Jitra. As such the smart card can be used to pay toll from Kempas in Johor right up to Jitra in Kedah, making it one of the world's longest single stretch of expressway electronic toll payment systems. The official launch was done at the Sungai Dua toll plaza and officiated by Rangkaian Segar Sdn Bhd then chairman, Datuk Dr Ramli Mohamad.
The Touch 'n Go system was implemented in Cityliner Sdn Bhd, one of stage bus service in Klang Valley somewhere in 2000*. Touch 'n Go card users enjoyed discount fare of 10% when its was first introduced. Due to needs to further consolidate company operations and meeting current customer demands at that time as well as operational restructuring exercise, card users have to pay full fare after the new announcement made on 13 November 2003. However the Touch 'n Go card reader system in the stage bus was not well maintained by the bus operator. Card readers often malfunction and no further updated information to replace/upgrading afterward were requested. Another subsidiary of Park May Berhad, City Profile Sdn Bhd, a feeder bus service (service known as Putraline) served for PUTRA LRT was also introduced and the system was successfully implemented until the Rapid KL bus revamp program took place.
Touch 'n Go facility was also embedded in Buy N Fly loyalty card rewards program for Malaysia Airlines retail arm, Golden Boutiques Sdn Bhd's which was launched in December 1999. The hybrid cards have multi function on rewards airpoint, MEPS Cash & Touch 'n Go. However on July 16, 2002, Malaysia Airlines announced that "Buy N Fly" Programme had ceased operations and consolidated its loyalty rewards into one entity; Malaysia Airlines Enrich Frequent Flyer Programme. Buy N Fly cards are no longer issued but active hybrid card users are still able to use them to perform transactions.
The cards can be categorize into 4 types:
- Standard card
A standard Touch 'n Go cards fare structure currently available for adult fare for CTS and standard class vehicles with 2 axles and 3 or 4 wheels (Class 1) excluding taxis for toll fare. It is like a top up card.
It mainly purposed for toll fare payment. The details of company name, vehicle registration number and vehicle class was printed on the card. Credit term of 15 days given for post payment and fleet operators are able to monitor toll record/vehicle movement at highways via e-statement (itemised statement) after 24 to 48 hours from the time of transaction.
It is the same as standard card mainly purposed for corporate users.
The Touch 'n Go Zing is a companion card (works as standard card) that is linked to Visa, MasterCard or American Express issued by participating banks in Malaysia. Each time the card balance falls below RM50, it will trigger the auto-reload mechanism to reload RM100 into the card. The amount will be charged to the credit card plus RM2 as auto-reload fee for each time reload.
Zing card auto-reload facility is currently offered by:
Main article: MyKad
Purchase and reload
A standard card can be purchased at the price of RM20. It consists of RM10 deposit value and RM10 usage amount. The cards may be reloaded from 10 denominations ranging from RM10, RM20, RM50, RM100, RM150, RM200, RM250, RM300, RM400 and RM500. The minimum reload value for a credit card issued in Malaysia is RM100.
Cash drive-through counters
Credit card counters
Auto Teller Machines
Touch 'n Go card is not only for toll fare but also parking services, public transport, theme park and cashless payment at retail outlets.
Touch 'n Go reader touch signs
Main article: Malaysian Expressway System
Touch 'n Go can be used in entire highways stretches in Malaysia with the familiar TnG & SmartTAG sign marked on the road. Two systems were introduced on toll fare collection instead of manual ticket. Due to highways with numerous junctions or intersections serving short distance trips, most of Malaysia's highways use open system toll collection.
Toll fare collection on open system
Card users only have to touch at the reader at TnG lanes counter or drive thru TAG lanes at certain toll plazas. Toll fares charged are fixed regardless the distance travelled. The highways that using open system on toll collection are
Toll fare collection on closed system
Card users "touch in" before entering the expressway at respective toll plazas and "touch out" at the exit toll plaza. Vehicle with card have to drive thru TnG lanes and TAG lanes for SmartTAG users. Toll fares are charged based on the distance between the entry plaza and the exit plaza. Card users have to make sure the amount balance should more than RM2 before "touch in", otherwise the system will not function. If card balance less than the amount of toll fare, exit payment balance after deducted card balance should be pay by cash at the "LORONG TUNAI" lanes. Highways for closed system include:
Main article: SmartTAG
An extension of Touch 'n Go is SmartTAG or TAG on board unit, which allows users to insert the card into a reader device installed in the vehicle for fully automatic/non-stop payment at toll plazas. Payment is made automatically as the toll charge is deducted from the value stored in the Touch 'n Go card.
The cards can be use as an integrated ticket on the Public transportation system in Kuala Lumpur. To date, 3 companies have implemented this into their fare collection system.
A value deduction method (capping system) was developed for people who pay their RapidKL fares using a TnG card, to save money. The maximum fare will be deducted through a RM7 daily usage for Rail and Bus and RM4 daily usage for Bus. However, starting 1 December 2008, the capping system will be terminated due to lukewarm response from the TnG commuters.
Touch 'n Go can also be used in selected parkings:
Kuala Lumpur area:
Petaling Jaya area:
Subang Jaya area:
Currently only three theme parks has Touch 'n Go facility as an alternative in paying its admission fees:
Effective 5 Oct 2009, users can claim rebate if their usage exceeds 80 tolled transactions per month. The rebate amounts to 20% of total usage and given in points credited to the card, not cash. It is only can be claimed at the Touch 'n Go counters at the toll offices.
Zing card website
ATM reload website