Trading Standards Institute

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Trading Standards Institute
Abbreviation TSI
Predecessor Institute of Trading Standards Administration (founded 1956)
Formation 1881
Type Trade association
Purpose/focus Trading standards in the UK
Location 1 Sylvan Court, Sylvan Way, Southfields Business Park, Laindon, Basildon, Essex SS15 6TH
Region served UK
Membership British trading standards officers
Chief Executive Leon Livermore
Main organ TSI Board
Website TSI
Former name Incorporated Society of Inspectors of Weights and Measures (founded 1881)

The Trading Standards Institute (TSI) is a professional association which represents trading standards professionals in the UK and overseas, working in local authorities, business and consumer sectors and in central government.


The TSI was formed from the Institute of Trading Standards Administration, created in 1956, and the Incorporated Society of Inspectors of Weights and Measures, established in 1881.[1]

Hampton Report[edit]

The 2005 Hampton Report led to the creation of the Local Better Regulation Office (LBRO). Previously the Consumer and Trading Standards Agency (CTSA), and then the Better Regulation Delivery Office (BRDO),[2] it set standards on how trading standards and other business regulators carry out their work to minimise the impact on legitimate business. The Hampton Report also gave an enhanced role for the Office of Fair Trading (OFT). The OFT will set national priorities and coordinate performance management of local authority trading standards services.


TSI engages with, and making representations to, government, UK and EU Parliamentary institutions, and key stakeholders in the local government, community, business and consumer sectors, and other regulatory agencies. It aims to sustain and improve consumer protection, health and wellbeing, together with the reinforcement of fair markets, facilitating business competitiveness and success.

The Institute also hosts the UK European Consumer Centre (UK ECC),[1] which provides consumer advice with regards to cross-border disputes within the EU, and the UK European Consumer Centre for Services (UK ECCS),[2] which provides general information on consumer laws and rights when buying a service in another EU member state, as well as contact details for organisations that could provide practical assistance in the case of a dispute.

TSI aims to bolster consumer protection and improve customer service standards by:

  • the approval and promotion of codes of practice
  • setting out the principles of effective customer service
  • recognising trusted traders - via the TSI approved code logo

In April 2012, the Department for Business, Innovation & Skills (BIS) invited the TSI to establish a successor to the Office of Fair Trading on a self-funding basis from April 2013. The management of the Consumer Codes Approval Scheme (CCAS)[3] has now transferred to the Consumer Codes Approval Board (CCAB) operated by TSI.


The TSI has five broad corporate aims:[3]

  • To Support TSI Members and TS Services so the trading standards profession can innovate, sustain outcomes and develop new practitioners.
  • To develop innovative solutions through anticipating and responding to the changing needs of its members.
  • To make an operating contribution through diversification so that its ambitions can be realised.
  • To expand its influence and operations through International market surveillance solutions.
  • To ensure its campaigns, products and policies have high impact


The TSI holds National Consumer Week[4] in November each year. The 2012 theme was 'Cold calling - don't buy it!'. In June it holds its annual Consumer Affairs and Trading Standards Conference and Exhibition[5], helping professionals and organisations come together to discuss issues that impact on all consumers and businesses in the UK.

In November 2013 it aimed to help consumers make the right decision when buying a used car, holding a week-long event starting 4 November to raise national awareness on consumer rights through industry and trading standards advice and guidance.


TSI's headquarters is in the Southfields area of Laindon, south of Ford's Dunton Technical Centre, off the B148.


TSI members typically work in one of approximately 200 UK local authority trading standards offices, except in Northern Ireland where trading standards is provided by central government. Trading standards professionals work with consumers and businesses to maintain fair trading and safety of consumer goods. The TSI also has members working in the private sector (they have their own section within the TSI: the Business Members Group).


The TSI chairman is John Peerless, elected in September 2013, who took over the role from Christine Heemskerk. On 1 April 2013, Leon Livermore took over the role of chief executive from Ron Gainsford.

Branches of the Institute[edit]

  • East Midlands
  • Greater London
  • Midlands
  • Northern
  • Northern Ireland
  • North West
  • Scottish
  • South Eastern
  • South Eastern Midlands
  • South West
  • Southern
  • Wales
  • Yorkshire and the Humber

Citizens Advice Consumerline[edit]

Trading Standards services work in partnership with the Citizens Advice Bureau consumer service to provide free, confidential and impartial advice on consumer issues.


  1. ^ "United Kingdom's Trading Standards Association". Retrieved 13 November 2013. 
  2. ^ "Hampton review on regulatory inspections and enforcement". 16 March 2005. Retrieved 2009-01-31. 
  3. ^ TSI corporate aims

External links[edit]