|Transit type||bus rapid transit|
|Number of lines||13 (operation), 3 (planned)|
|Number of stations||more than 200|
|Daily ridership||more than 450,000 passengers per day|
|Began operation||January 25, 2004|
|Operator(s)||Badan Layanan Umum TransJakarta Busway|
|System length||around 200km|
TransJakarta is a bus rapid transit (BRT) system in Jakarta, Indonesia. It was the first BRT system in Southern and Southeast Asia. The TransJakarta system began operations on January 25, 2004. TransJakarta was designed to provide Jakarta citizens with a fast public transportation system to help reduce rush hour traffic. The buses run in dedicated lanes and ticket prices are subsidized by the regional government. As of 2014, the buses carried more than 350,000 passengers per day with more than 500 buses in operation and more than a hundred in maintenace and for reserve. The subsidy per passenger-ticket in 2011 was around Rp 2,900 ($0.29) and for 2012 the subsidy is expected be around Rp 2,100 ($0.21) per passenger-ticket. Currently TransJakarta has the world's longest BRT system (208 km in length), with 12 lines in operation.
- Closed Trunk System without a Feeder System
- Elevated Platform for Rapid Boarding and Alighting
- Public Sector Bus Procurement and Private Sector Bus Operation
- Operating at 65,000 passengers/day (higher than projected) (2004)
History and problems
The first TransJakarta line opened to the public on January 15, 2004. Following two weeks in which it was free to use, commercial operations started on February 1, 2004.
TransJakarta was built to provide a fast, comfortable, and affordable mass transportation system. To accomplish those objectives, the buses were given lanes restricted to other traffic and separated by concrete blocks on the streets that became part of the busway routes.
There were some initial teething problems, such as when the roof of one of the buses rammed into a railway tunnel. In addition, many buses had technical issues such as broken doors and stop buttons.
In order to promote gender equity, TransJakarta is increasing the number of female driver recruits. The projected proportion is 30% of the total.
The buses run along the following routes:
- January 15, 2004: Corridor 1, (Blok M to Kota) (soft launch)
- February 1, 2004: Corridor 1, (Blok M to Kota) (commercial service)
- January 15, 2006: Corridor 2, (Pulo Gadung to Harmoni) and Corridor 3, (Kalideres to Pasar Baru) opened
- January 27, 2007: Corridor 4, (Pulo Gadung to Dukuh Atas 2), Corridor 5, (Kp. Melayu to Ancol), Corridor 6, (Halimun to Ragunan) and Corridor 7, (Kampung Rambutan to Kampung Melayu) opened
- February 21, 2009: Corridor 8, (Lebak Bulus to Harmoni) opened
- December 31, 2010: Corridor 9, (Pluit to Pinang Ranti) and Corridor 10, (PGC Cililitan to Tanjung Priok) opened.
- March 18, 2011 Corridor 9 was the only corridor serving until 11.00 pm. Followed by Corridor 1, with transit point with Corridor 9 at Semanggi shelter. The night service however, only stops at a certain shelters only.
- May 20, 2011 Corridor 2 and Corridor 3 initialized to serve until 11.00pm, but only open 9 shelters out of 22 on Corridor 2 and 9 out of 13 shelters on Corridor 3 remain open during the extended hours.
- July 1, 2011 Corridors 4 to 7 began their late night service, so all corridors now has already deployed late night service except for Corridor 8.
- September 28, 2011 3 feeder bus routes launched with Route 1 from West Jakarta Municipal Office to Daan Mogot, Route 2 from Tanah Abang to Medan Merdeka Selatan and Route 3 from SCBD to Senayan. The fare will be Rp.6,500 ($0.72), which cover tickets for both the feeder service and TransJakarta buses. But the feeder routes eventually shut down because of low number of riders.
- December 13, 2011: Transjakarta began to separate male and female passengers, in which the commuter rail network has already done the separation earlier. The woman-only areas located between middle door and driver cabins.
- December 28, 2011: Corridor 11, (Kp. Melayu to Pulo Gebang) opened.
- February 14, 2013: Corridor 12, (Pluit to Tanjung Priok) opened.
- May 19, 2014: The extension of Corridor 2, (Pulo Gadung to Harapan Indah) opened.
Accidents and incidents
From January to July 2010 there were 237 accidents involving TransJakarta buses, resulting in 57 injuries and eight deaths. Accidents occurred due to pedestrians crossing the busway and cars making u-turns. In 2011, in an effort to stop non TransJakarta vehicles using the bus lanes, the Jakarta Police Chief suggested that TransJakarta buses should run against the direction of traffic flow. Usually non-TransJakarta vehicles used busway lanes during peak hours between 6 a.m. to 9 a.m. and 4 p.m. to 7 p.m.
On January 12, 2012 a policeman from Indonesian Police Headquarters, who is hired by Securicor, fired his gun near the ear of a TransJakarta officer, after threatening to kill him. The policeman was angry after the TransJakarta officer stopped the Securicor car from entering the busway lane which only allows TransJakarta buses, ambulances and firefighter to enter. The police spokesman said that the policeman will be charged by criminal law or disciplinary sanction.
On March 12, 2012 four TransJakarta buses were hijacked by alleged university students at the Medan Merdeka Selatan street. The buses were then driven to the front of the Universitas Kristen Indonesia (Christian University of Indonesia) campus. Three drivers were able to escape from their buses, but one driver was prevented from leaving and forced to drive the hijackers to their destination. Bus' fire extinguishers, glass-breaking hammers and driver's jackets were also taken.
Each bus is constructed with passengers' safety in mind. For example the body frame is constructed using Galvanyl (Zn - Fe Alloy), a strong and rust-resistant metal. There are also eight or ten glass-shattering hammers mounted on some of the window frames, and three emergency doors for fast evacuation during an emergency. There are also two fire extinguisher at the front and back of the buses.
The Mercedes-Benz OH and Hino RG air-conditioned buses are painted red and yellow, with a picture of a young Brahminy Kite, which looks very similar to a bald eagle grasping a tree branch with three snakefruit on it. The buses use special fuel which is (a mix of diesel and biodiesel). For Corridor 2 (bus colors: blue and white) and 3 (bus colors: yellow and red), the buses are CNG-fueled Daewoo buses imported from South Korea. Due to various coachbuilders being involved and design tweaks applied over time, the exterior and interior appearance, quality, and comfort varies between busses operating in the same corridor.
The capacity of each bus is 30 seated and 55 standing passengers, though during rush hours these numbers are often exceeded by up to 80 passengers per bus.
The passenger doors are higher than on normal buses so that passengers can only board from designated shelters. The doors employ automated folding mechanisms which can be manually controlled by the driver. Because the normal folding doors cannot open properly when the bus is overcrowded, buses on corridors II and III use sliding doors in order to accommodate the surge of passengers during rush hours. Protective full-height acrylic glass barriers are installed behind passenger seats close to the sliding door mechanism.
Seats in all buses face the aisle to optimize passengers' movement during rush hours. Corridor 1 buses use comfortable cushioned bus seats, the buses from subsequent corridors have less cushioned, hence less comfortable, seats.
Each bus is equipped with an electronic board and speakers that announce the name of shelters in two languages, Indonesian and English. Each bus is also equipped with a bi-directional radio transceiver to allow the driver to provide and recaive updated information regarding traffic jams, road accidents or lost items.
To keep the air fresh, especially during rush hours each bus is equipped with automatic air freshener dispensers which periodically spray car fragrance.
In August 2011, TransJakarta operator has installed cameras on one bus for a trial period. The plan is to install 4 cameras on all buses gradually in efforts to improve services such as to inform passengers waiting for buses about how crowded approaching buses are and prevent sexual harassment on its service.
TransJakarta shelters are different from ordinary bus stops. They are usually located in the middle of the road and are reached by elevated bridges. The stop in front of the well-known Sarinah shopping center on Jalan Thamrin in Central Jakarta has elevators.
The shelters are made of from aluminum, steel, and glass. Air ventilation works through fins on the aluminum part of the shelters. Floors are made from tread plate, although newer shelters now use concrete. The shelters are equipped with platform screen doors. Some of the connecting elevated bridge ramps have gentle slopes (with some exceptions) to accommodate the disabled. One disadvantage of some of the ramps is that passengers need to walk a relatively long way up the ramps and then double back to reach the boarding shelters. The floors of the bridge are mostly tread plates although some are made from concrete. One problem with the tread plate is that considerable noise is generated by the movement of passengers across the tread plate surfaces. Another problem is that some of the tread plate surfaces can become very slippery during the rainy season. There are no sanitary facilities in most of the shelters.
Bus stops are open from 05:00 – 22:00 although opening hours can be extended if there are passengers still waiting at closing time. Shelters often become extremely overcrowded because of long and sometimes unpredictable intervals between buses. According to a report from the Indonesian Consumers Protection Foundation in 2011, the most common complaint from passengers about the service offered by Transjakarta was the lengthy waiting time for buses at some of the main shelters.
A free daily internal bulletin, 'Trans Kota', is occasionally available at selected shelters. The content includes sport, showbusiness, crime, health, various tips and tricks, consumer information and TransJakarta news.
The large Harmoni Central Busway (HCB) shelter on Jalan Gadjah Mada, Central Jakarta, is built over the Ciliwung River. It is a transit point between Corridors 1, 2, 3, and 8. This 500-person shelter has 3 bus bays. Although many trees had to be sacrificed during the construction of it, an old banyan tree was not chopped down because it was considered rich in historical value. However, in October 2006 this tree was vandalized by people from the Pemuda Persatuan Islam religious group. Their motive was to show that the tree does not possess supernatural qualities.
Ticketing and fares
The cost of a TransJakarta ticket since its initial operation is a flat rate of Rp 2,000 ($0.22) at concessional times (05.00a.m. to 07.00a.m.) and Rp 3,500 (about 30 US cents) all other times. Passengers who wish to change direction or transit to other corridors do not need to pay again, provided they do not exit the shelter. An exception is in effect at the line terminus.
Passengers can purchase a single-journey paper ticket at the ticket booth in the shelter. Since 2013, Transjakarta introduced the using of prepaid cards or e-tickets for passenger use. The prepaid cards that are eligible as ticket are bank-issued cards of BRI BRizzi, BCA Flazz, BNI TAPCASH, Mandiri e-money, Bank DKI JakCard, and Bank Mega MegaCash. The prepaid cards can be purchased and top-upped at any ticket booth in the shelter throughout the system, or at the ATM of the issuing bank. The prepaid cards, except for Bank DKI JakCard and Bank Mega MegaCash, are also valid as ticket in the Jabodetabek Commuter Train system as of June 2014, easing the integration plan between the BRT and the commuter train system. In April and May 2014, the Transjakarta management started the compulsory use of the e-tickets at several terminus in the system. But with poor socialisation and the lack of single trip electronic tickets, first-time users and people who are not using the system frequently found the policy inconvenient since a new prepaid card cost them about Rp 50,000. 
During rush hours, people from upper or middle classes (one of the main targets of TransJakarta) usually prefer to use private cars or taxis to avoid inconvenience of the overcrowded Transjakarta buses even though they have to bear with traffic jams instead. Many passengers are thus lower-middle-class people who are ex-users of other less comfortable and/or more expensive commercial buses.
This situation is at odds with one of the initial objectives of TransJakarta which was to reduce traffic jam during rush hours by persuading private car owners to use comfortable public transport.
There is a special program for the student groups called Transjakarta goes to school. Participants in program there are assigned a dedicated bus. The aim is to train students to stand in line, be decent, and prefer public transport than personal vehicles.
There are 12 active corridors and 3 more being planned:
- Corridor 1: Kota - Blok M 
- Corridor 2: Harapan Indah - Harmoni
- Corridor 3: Kalideres - Pasar Baru
- Corridor 4: Pulo Gadung - Dukuh Atas 2
- Corridor 5: Ancol - Kampung Melayu
- Corridor 6: Dukuh Atas 2 - Ragunan
- Corridor 7: Kampung Melayu - Kampung Rambutan
- Corridor 8: Lebak Bulus - Harmoni
- Corridor 9: Pluit - Pinang Ranti
- Corridor 10: Tanjung Priok - PGC 2
- Corridor 11: Kampung Melayu - Pulo Gebang
- Corridor 12: Pluit - Tanjung Priok 
- Corridor 13: Blok M - Pondok Kelapa - (Planned Operation on 2014)
- Corridor 14: Manggarai - University of Indonesia (Planned Operation on 2015)
- Corridor 15: Ciledug - Blok M (Planned Operation on 2015)
In addition to the 15 main corridors, TransJakarta, in cooperation with other public transportation companies, provides feeder buses to passengers from suburbs outside Jakarta to a bus terminus. thumbnail
A shelter at Gambir
|Wikimedia Commons has media related to TransJakarta.|
- Corry Elyda (May 5, 2014). "After 10 years, Transjakarta sets basic standards of service".
- "Penumpang Trans-Jakarta 2011 Naik 32%". January 3, 2012.
- "BRT – CASE STUDY 5 - Annex 5 Case Studies and Lessons - Module 2: Bus Rapid Transit (BRT): Toolkit for Feasibility Studies". Sti-india-uttoolkit.adb.org. Retrieved 2012-01-31.
- 'Penumpang Busway Malam Hari Naik Terus', The Jakarta Post, 28 April 2011.
- "Transjakarta hours to be extended". The Jakarta Post. 2011-04-29. Retrieved 2012-01-31.
- "Commuters want better Transjakarta maintenance". The Jakarta Post. 2011-05-21. Retrieved 2012-01-31.
- "Busway operational hours extended". The Jakarta Post. Retrieved 2012-01-31.
- "Transjakarta feeder service begins today". September 28, 2011.
- "Jakarta welcomes plan to impose counter-flow lane for TransJakarta", The Jakarta Post, 2 October 2010, retrieved 2011-03-13
- "Busway struggles to provide decent service". The Jakarta Post. 2011-05-13. Retrieved 2012-01-31.
- "Petugas Transjakarta Diancam Pakai Senjata". January 12, 2012.
- "Polisi Tembak Petugas Jaga Jalur Transjakarta". January 12, 2012.
- "Oknum Polisi Penembak Petugas "Busway" Dinas di Mabes". January 13, 2012.
- "Mahasiswa Pembajak Transjakarta Curi Perlengkapan Bus". Retrieved March 2, 2012.
- Mengenal Ragam Bus TransJakarta Archived 11 February 2011 at WebCite
- "Busway soon to be equipped with cameras". August 24, 2011.
- Novia E. Ruslistia, 'Complaints went unheeded in 2011, YLKI tells Transjakarta', The Jakarta Post, 22 December 2011.
- "Tiket dan Tarif".
- "E-Ticket Transjakarta Bikin Ribet". April 22, 2014.
- TransJakarta Map Archived 11 February 2011 at WebCite
- "102 Bus Gandeng TransJakarta Siap Beroperasi". January 23, 2012.
- Bus Gandeng TransJakarta Baru Asal China Mulai Beroperasi Hari Ini
- "Jokowi Resmikan TransJakarta & Transportasi Air". February 14, 2012.
- "36 Bus TransJ Siap Layani Koridor 12 Pluit - Tanjung Priok". February 14, 2013.
- (Indonesian) Official website
- (Indonesian) Transjakarta Community Site
- (Indonesian) Transjakarta map
- (Indonesian) Transjakarta Guide for Blackberry (Download)
- (Indonesian) Interactive Transjakarta Map and Shelters Info