||This article needs additional citations for verification. (November 2011)|
|Key people||Marco Zanichelli, Presidente (Chairman)
Vincenzo Soprano, Amministratore delegato (CEO)
|Products||Passenger transport, Freight transport|
|Revenue||€5.71 billion (2010)|
|Operating income||€341.9 million (2010)|
|Net income||€73.1 million (2010)|
|Employees||39,668 (end 2010)|
|Parent||Ferrovie dello Stato Italiane|
Trenitalia is the primary train operator in Italy. Trenitalia is owned by Ferrovie dello Stato Italiane, itself owned by the Italian Government. It was created in the year 2000 following the EU directive on the deregulation of rail transport.
Passenger transport 
Trenitalia offers national rail transport in Italy and international connections to Austria, Belgium, France, Germany, Hungary, Slovenia, Spain, and Switzerland. The company operates both local (regional) and long-distance trains.
Regional trains 
Regional trains travel within a region or between neighboring regions. Trains usually stop at all stations, thus connecting small centers to big cities. Regionale veloce (fast regional) are trains stopping at fewer stations.
Trenitalia is responsible for the operation of regional passenger trains (co-financed by regions) in all railway lines managed by RFI[not in citation given] (also fully owned by Ferrovie dello Stato Italiane), except in Lombardy, where Trenord (50% Trenitalia and 50% Ferrovie Nord Milano) operates all regional passenger trains.
Long-distance trains 
Long-distance trains are of mainly of two types: the Frecce (arrows) and Intercity trains. The Frecce are generally considered high-end service and usually connect major cities. There are three types of Frecce:
- Frecciarossa (maximum speed 360 km/h (220 mph)), high-speed trains and run mainly on high-speed lines;
- Frecciargento (maximum speed 250 km/h (160 mph)), high-speed trains and run mainly on high-speed lines;
- Frecciabianca (maximum speed 200 km/h (120 mph)), which run on traditional lines.
Intercity trains also serve medium-sized cities besides the big cities, thus are generally slower but are cheaper than the Frecce.
Night trains (Intercity night) operate mainly between north and south of Italy and between Italy and its neighbouring countries and are comparable to Intercity level.
High speed lines and trains 
High-speed rail (managed by RFI) service in Italy commenced in 2008 with about 1,000 km (620 mi) of new track on the Turin-Milan-Bologna-Rome-Naples-Salerno route that allow trains to reach speeds over 360 km/h (220 mph), although current maximum commercial speed is 300 km/h (190 mph). There are currently four generations of ElettroTreno in service on the network.
Trenitalia ordered 50 high speed trainsets in 2010. New trains will be ETR1000 series. They will be 200 metres (660 ft) long, non-articulated trains, with distributed traction, and capable of up to 400 km/h (250 mph) operation, although current service plans are limited to 360 km/h (220 mph). Mauro Moretti, chief executive of FS group, said FS was considering long-distance international services to France, Germany, or even Spain and the UK. The trains are due to enter service from 2013.
International passenger trains 
Several types of international trains in Italy are usually marketed by separate units, who set ticket prices and service standards but do not operate the trains.
- Elipsos: 50% owned by SNCF, 50% owned by RENFE, the Spanish railway operator. The company's trains are operated by Trenitalia in Italy. Trains run between Milan and Barcelona with RENFE carriages. The staff onboard are all from the Compagnie des Wagons Lits (with Elipsos badges). The train manager is from RENFE throughout the journey, but two Trenitalia staff are present during the journey in Italy for security reasons. The locomotive in Italy is owned and operated by Trenitalia. In Modane the locomotive is changed and an SNCF one is used for the journey through France. From the Spanish border, a RENFE locomotive runs the train to Barcelona. The Elipsos service runs only three times a week between Milan and Barcelona.
- TILO: 50% owned by Trenitalia, 50% owned by SBB CFF FFS The company runs the regional services between Italy and Switzerland. The staff all change at the border and are either FS Trenitalia or SBB CFF FFS.
- Thello: is a private railway service created by a joint venture between Veolia Transdev and Trenitalia. It operates night trains between Paris-Gare de Lyon and Venezia Santa Lucia railway station.
Freight transport 
Trenitalia Cargo division transports about 28 billion tons km. Its rolling stock comprises more than 30,000 freight cars. International traffic accounts for the 53% of the total. Trenitalia Cargo operates in Europe in collaboration with other European train operators or with the subsidiary TX Logistik AG, which operates in Germany, Sweden, Denmark, Norway, Austria, Switzerland, Netherlands and Hungary.
Tickets can be booked at the station or online. The Trenitalia website (www.trenitalia.com) permits the display of rail solutions as well as the acquisition of tickets. However, the value of getting tickets online varies based on the type of train. There are two types of trains in the national system:
- regional trains
- 'premium' trains
Regional trains 
There are no reservations for regional trains, and for this reason, there is no price advantage to acquiring regional tickets in advance online. Once bought, tickets for regional trains have to be validated at the station before departure.
"Validation" in this case means placing a date/time stamp on the ticket by inserting into a (usually) yellow box either in the station or along the track. This is done because regional tickets are not for a particular date or time but are valid for some months - the date/time stamp is to show that the ticket cannot be reused.
There are no discount schemes available for non-residents (of Italy) on regional trains.
'Premium' trains and discounts 
On the other hand, 'premium' trains (i.e., long distance, high speed and other trains) are trains that require reservations: all seats must be reserved in advance. While a ticket with reservation will be sold to the buyer at the last minute at the station - if available - Trenitalia also has a variety of discount schemes wherein buyers who acquire tickets in advance may realize substantial savings. For this reason, buying tickets for 'premium' trains online in advance may be advantageous to the buyer.
All 'premium' trains generally share the same discount schemes, even though their fares may differ. In June 2012, Trenitalia discarded the "Mini" discount fare program and introduced three "new" fare classes:
- the "new" Base
- the Economy
- the Super Economy
A Trenitalia press release described the new fares in this way: "...three new types of tickets have been introduced to the pricing scheme: Supereconomy, Economy, and Base, with the first two offering different levels of discount with respect to the Base fare. The Base fare guarantees free and unlimited reservation changes up until train departure, while its price in second class and in the Standard level will be cut 5% on all the Frecciarossa and Frecciargento routes running on the High Speed Torino - Salerno line."
These two new discount fares can now be bought up to the moment of departure, if any seats in that fare class are still available. This is a major change from the previous Mini fare that required purchase at least two days in advance.
The other reason to buy a ticket online in advance is to reserve a particular class of service on a particular train on a particular day.
Tickets at the station 
All large rail stations have both manned ticket windows as well as self-service ticket machines. Unless the traveler has an unusual request (like changing a ticket or getting a refund), using the self-service ticket machines will likely be faster and easier than going to the ticket window. The prices are the same in both places.
There are two types of self-service ticket machines, but not all stations will have both. There are the standard Trenitalia self-service ticket machines, and there are the self service machines for the regional trains of that region. The Trenitalia machines will have "Trenitalia" at the top, while the regional machines will have "Rete Regionale" ("regional network") at the top. There are many commuter stations (i.e., where the "premium" trains do not stop) that have only the regional self-service ticket machines.
Trenitalia shows which stations have which type of machine, but it is only in Italian; see this page at the Trenitalia website and click on a region.
Most self-service machines accept currency (bills and coins), and many (but not all) accept "chip-and-pin" cards, which are the standard in Europe. These machines do not accept the magnetic swipe credit and debit cards still common in North America.
Other ways to acquire tickets 
Tickets for both "premium" and regional trains in the Trenitalia network are widely sold in travel agencies in Italy, with more than 4,000 points of sale. These agencies will generally have "Trenitalia" or "FS" or "F.S." on their windows, "FS" standing for "Ferrovie dello Stato" (national railways), which is still the mother company of Trenitalia.
In addition, some travel agencies outside of Italy also sell Trenitalia tickets.
Holding in other railways 
Passenger segregation 
In early 2012, Trenitalia released a web commercial to promote its change from two classes of passenger carriages (first and second), into four classes. Passengers travelling by the fourth, lowest class are not permitted to use the on-board cafeteria or enter the carriages reserved for better-off passengers. This change alone reportedly caused controversy, but more followed with release of the accompanying web advertisement. The web ad showed only white people seated in the upper three classes; and a family of color in the fourth, lowest class, where they are segregated from other passengers on board the train according to the new system. Italian online media observed this and branded the advertisement as "grotesque", and other complaints of racism discrimination followed in UK newspapers, social media and online. Trenitalia withdrew the web commercial, and quickly substituted it following the allegations of racism. Since 13 January 2012 the cafeteria is accessible also for passengers of lower classes.
See also 
- "Bilancio consolidato 2010". Ferrovie dello Stato. Retrieved 1 February 2012.
- "I treni per viaggiare nelle e tra le Regioni". Trenitalia. Retrieved 23 October 2011.
- "Loco order takes Trenitalia E464 fleet to 688". Railway Gazette International. 27 April 2011. Retrieved February 23, 2012.
- "Lombardia regional operator Trenord launched with €250m train tender". Railway Gazette International. 4 May 2011. Retrieved February 23, 2012.
- "Trenitalia awards contract for 50 high speed trains". Railway Gazette International. 5 August 2010. Retrieved 12 March 2013.
- Un treno per il futuro 1/6/2010 , www.fsnews.it
- "Trenitalia signs V300ZEFIRO high speed train contract". Railway Gazette International. Retrieved 2010-10-01.
- "Thello brings open access to France". Railway Gazette International. 7 October 2011.
- "Partnership with Trenitalia and Veolia Transdev". AGI SpA. 6 October 2011.
- http://www.fsnews.it/cms/v/index.jsp?vgnextoid=4c8b325497bc7310VgnVCM1000008916f90aRCRD (Italian only)
- Todd, Stuart (February 13, 2012). "Rail freight 'motorways' struggle to prove their worth". ifw. Retrieved February 21, 2012.
- This is the literal translation of the Italian. Some commentators had translated "famiglia di colore" as "black family"; however, the photos in the references show a family from the greater Indian subcontinent (which could include both Indians, Pakistani, and others). In the UK, "black" might refer to Asian Indians; however, in North America, "black" would not refer to Asian Indians, but to African-Americans. Leaving the phrase as "family of color" allows the reader a better chance to correctly understand the images.
- Hooper, John (4 January 2012). "Italian rail company lambasted for 'racist' web commercial". The Guardian.
- "Frecciarossa, dopo le proteste Trenitalia riapre il bar per tutti". la Repubblica. 13 January 2012. Retrieved 14 January 2012.
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