User:Dhaewood/Books/CUSTOMER SERVICE COURSE

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CUSTOMER SERVICE COUSE[edit]

BY DAWODU GABRIEL,IATA CERTIFIED,SENIOR SALES CONSULTANT,DHAEWOOD INTERNATIONAL BUSINESS SCHOOL,LAGOS NIGERIA[edit]

Customer service
Customer
Service (economics)
Service system
Consumer
Automated attendant
Customer experience
Customer experience transformation
Customer relationship management
Customer service advisor
Customer service training
Demand chain
Institute of Customer Service
Interactive voice response
Live support software
Privacy policy
Public service
Sales
Sales process engineering
Customer support
Technical support
Sales territory
Social skills
Customer satisfaction
The International Customer Service Institute
Call centre
Service provider
Help desk
Online chat
Email
Information technology
Instant messaging
Performance indicator
Push-button telephone
Self-service
Automated online assistant
Natural language processing
Automatic call distributor
Text messaging
Managed services
Voicemail
Speech recognition
Chat room
Services marketing
Chatterbot
Windows Live Messenger
Yahoo! Messenger
AOL Instant Messenger
Service design
Business-to-business
Communication
Sales management
Salesforce.com
24/7 service
Social networking service
Social media
Google+
Short Message Service
Blog
List of social networking websites
Videotelephony
Microblogging
Customer data integration
Guided selling
Service-level agreement
Total quality management
Commodity
Service quality
Quality (business)
Retail
Product (business)
Application service provider
Borderless selling
Ecosystem services
Service economy
Software as a service
Strategic service management
Tertiary sector of the economy
Social services
Service management
Value (economics)
Service network
Product service system
Service science, management and engineering
Web service
Mass customization
Brand
Customer intelligence
Consumer relationship system
Comparison of CRM systems
Loyalty business model
Customer lifecycle management
Customer reference program
Customer value model
Consumer complaint
Customer (Dis)Service
Customer dynamics
Customer experience analytics
Customer experience systems
Customer feedback management services
Customer insight
Customer integrated system
Customer interaction management
Customer involvement management