User:Dhaewood/Books/CUSTOMER SERVICE COURSE 244

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AIRLINE CUSTOMER SERVICE COURSE 244[edit]

BY DAWODU GABRIEL,IATA CERTIFIED,SENIOR SALES CONSULTANT,DHAEWOOD INTERNATIONAL BUSINESS SCHOOL,LAGOS NIGERIA[edit]

Airline
Customer service
Customer service training
Customer service advisor
24/7 service
AERO Specialties
Air traffic control
Aircraft
Aircraft ground handling
Aircraft maintenance
Aircraft marshalling
Airline alliance
Airline bankruptcies in the United States
Airline codes
Airline consolidator
Airline Deregulation Act
Airline hub
Airline liveries and logos
Airline meal
Airline Tariff Publishing Company
Airline ticket
Airliner
Airlines for America
Airplane
Airport
Airport apron
Airport check-in
Airport lounge
Airport terminal
Airstair
Amadeus CRS
Amadeus IT Group
American Airlines
AOL Instant Messenger
Application service provider
Automated attendant
Automated online assistant
Automatic call distributor
Aviance UK
Aviapartner
Aviation
Axess (CRS)
Bag tag
Baggage
Baggage allowance
Baggage carousel
Baggage cart
Baggage claim
Baggage handler
Baggage handling system
Baltic Ground Services
Blog
Borderless selling
Brand
British Airways
Business
Business administration
Business-to-business
Call centre
Cargo
Cargo airline
Chat room
Chatterbot
Checked baggage
Civil aviation
Codeshare agreement
Commodity
Communication
Comparison of CRM systems
Computer reservations system
Consumer
Consumer complaint
Consumer relationship system
Conveyor belt
Customer
Customer (Dis)Service
Customer data integration
Customer dynamics
Customer experience
Customer experience analytics
Customer experience systems
Customer experience transformation
Customer feedback management services
Customer insight
Customer integrated system
Customer intelligence
Customer interaction management
Customer involvement management
Customer lifecycle management
Customer reference program
Customer relationship management
Customer satisfaction
Customer support
Customer value model
Customs
DAL Global Services
De-ice
Delta Air Lines
Demand chain
Depeaking
Dnata
Ecosystem services
Email
Entrepreneurship
European Low Fares Airline Association
Executive Airlines
Expedia
Fare basis code
Federal Aviation Administration
Flag carrier
Frequent-flyer program
Galileo CRS
Garuda Indonesia
Gate (airport)
Global Distribution System
Google+
Ground support equipment
Guided selling
Hand luggage
Hartsfield–Jackson Atlanta International Airport
Help desk
IBS Software Services
Infini (CRS)
Information technology
Instant messaging
Institute of Customer Service
Interactive voice response
International Air Transport Association
International Air Transport Association airport code
International Civil Aviation Organization
International Civil Aviation Organization airport code
Internet
Jardine Aviation Services
Jet bridge
JetBlue
Jetstar Airways
John Menzies
List of accidents and incidents involving commercial aircraft
List of airline holding companies
List of airline mergers and acquisitions
List of airlines
List of airports by IATA code: A
List of charter airlines
List of defunct airlines
List of former airline hubs
List of hub airports
List of low-cost airlines
List of passenger airlines
List of regional airlines
List of social networking websites
Live support software
London Heathrow Airport
Lost luggage
Low-cost carrier
Loyalty business model
Lufthansa
Luggage lock
Managed services
Management
Mass customization
Microblogging
Myanma Airways
Natural language processing
Oneworld
Online chat
Orbitz
Passenger
Passenger name record
Passenger service system
Performance indicator
Privacy policy
Product (business)
Product service system
Public service
Push-button telephone
Pushback
Qantas
Quality (business)
Regional Elite Airline Services
Retail
Sabre (computer system)
Sabre Airline Solutions
Sales
Sales management
Sales process engineering
Sales territory
Salesforce.com
SAS Ground Handling
Self-service
Service (economics)
Service design
Service economy
Service management
Service network
Service provider
Service quality
Service science, management and engineering
Service system
Service-level agreement
Services marketing
Servisair
Short Message Service
Singapore Airlines
SITA
SkyLink Arabia
SkyTeam
Social media
Social networking service
Social services
Social skills
Software as a service
South African Airways
Star Alliance
Strategic service management
Suitcase
Swissport
Technical support
Tertiary sector of the economy
Text messaging
The International Customer Service Institute
Total quality management
Tourism
Tourism geography
Travel
Travel agency
Travel technology
Travel Technology Interactive
Travelocity
Travelport
Trunk (luggage)
United Airlines
Universal Weather and Aviation
US Airways
Value (economics)
Variable pricing
Videotelephony
Visual Docking Guidance System
Voicemail
Web service
Windows Live Messenger
World's largest airlines
Worldspan
Yahoo! Messenger
Yield management