User:Jjp43
| Jeff Patmore | |
|---|---|
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| Born | Catford, South East London |
| Occupation | Engineer and Researcher |
| Years active | 1973 to present |
| Spouse | Chris |
| Children | Nicola and Michael |
Jeff Patmore is an engineer and researcher in Information and communications technology. He is the author of many articles and short papers on communications and how people adapt and use new technologies associated with the Internet. Patmore is Fellow of the Royal Society for the encouragement of Arts, Manufactures & Commerce (RSA).
He was born in 1952, in South London, moving to Suffolk in later years.
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[edit] Professional Achievements
He joined British Telecom (then the General Post Office ) as an apprentice in January 1970 and moved into Microwave Engineering at the Post Office Tower in 1973. After eight years as a Microwave and Television Systems Engineer he moved into Telecommunications Management he was responsible for the first use of TV Digital Transmission Systems for a major Sporting event, the Commonwealth Games in Edinburgh. Soon after this he was responsible for the full PCM system roll-out in London to support the move from the Strowger Telephone System to the New System X electronic system for British Telecommunications plc (BT).
Patmore then joined Westminster Cable Television where he led the design and deployment of a Hybrid fibre-coaxial (HFC) network in Westminster, completing the overbuild in two years (1994-1995). In 1996 he went on to lead Research and Development for BT Cable Television Services and ran the first full commercial trial of Video on Demand in Westminster over the BT designed Switched Star Network. He initiated the use of 'time sharing' of cable channels to increase the choice of media for customers and led the commercial launch of pay-per-view on BT Cable TV systems.
In early 1999 he took up a new role in BT, leading the Research and Development of Internet and Multimedia Services for the Company. His research group was responsible for early work on 3D worlds (1999) and the use of Avatar technology at the Millennium Dome (2000)
Later in 2000 the group brought avatar technology to business meetings with a new enhanced conferencing system.
In 2002 Patmore was responsible for the development and deployment of the single most important and successful service for BT in recent times, BT Broadband. The service was developed and deployed in four months between April 2002 and July 2002 and was initially scaled to serve 20M users and to take 40,000 orders per day.
Patmore led the development of a new system for capturing user needs, 'scenario based user needs analysis systems for business', and published a white paper in January 2003.
In April 2003 he moved to BT Research to head up the Strategic University Research Programme, bringing together all of the work with universities and business schools, globally, into a single unified programme. His engagement model based on essentially on mutually beneficial collaborations and open innovation, successfully replicated by many other MNCs, is documented in a paper: "The Management of Creativity and Innovation".
In May 2010 his research collaboration at the Massachusetts Institute of Technology (MIT) on Social TV was written up in the MIT Technology Review as what they believed to be, one of the 10 most important emerging technologies.
From October 2010 to July 2011 Patmore led an international research collaboration, with university teams in the UK, US, China and Australia examining the impact of communications technology on people, at home and at work, young and old. The outcome of the research was presented to press and media on the 5th of July 2011 at the Design Council and included recommendations on how people can make better use and feel better about using communications technology. The research can be accessed here.
In September 2011 Patmore retired from BT and the following October he became a member of Pembroke College, Cambridge.
[edit] Quotes
“Luck is what happens when preparation meets opportunity.” Seneca quotes (Roman philosopher, mid-1st century AD)
[edit] Recognition
Patmore was elected to a Fellowship of the Royal Society of Arts (RSA) in July, 2001, in recognition of his work to bring a customer centric and iterative methodology to Internet Design.
The work is documented in a book 'Inclusive Design: Design for the whole population' where Patmore authored the chapter on Internet Usability.
[edit] Selected Articles
2011
- Innovation and Hanging-Out - July 2011 written with Anna Mieczakowski (University of Cambridge)
In today’s world of modern communications we can work anywhere and for those of us tasked with 'innovation' as part of our professional role, the ability to meet others in an unstructured and ad-hoc way is often the route to serendipity and great new ideas.
- Baking in Philosophy - July 2011 written with Sue Hessey (BT Research)
Technology changes all the time. Over decades, we have seen how technological inventions from the printing press through the telegraph to the telephone have been greeted with dismay and foreboding, and yet we have not suffered any long-term harm from their existence. Due to enhanced communications technologies we now have the potential to know far more about the people we share this small planet with and to quickly provide help where it is needed.
- E-mail, task-switching, and productivity - June 2011 written with Tanya Goldhaber (University of Cambridge)
We can fool ourselves into thinking we are being more productive by constantly switching tasks, for example regularly reading and answering e-mail while simultaneously undertaking a possibly more intellectually demanding task such as report writing or attending a virtual meeting. However, our research has indicated that for the majority of people, that feeling of productivity is an illusion masking an actual deterioration of both work rate and quality.
When we look at a screen often filled to the edges with textual and visual information we are likely to take in and process only about six or seven discrete pieces of that information at a time. Depending on how well these pieces of information relate to our personal model of how the world works, we may remember some of them in the longer term.
Today, if only one per cent of the people on our planet created a blog entry or a video on YouTube just once a year, their contributions would amount to at least 60 million new artefacts each year. In reality, the number of new artefacts added on the internet each year is much higher than this, even if we just count contributions that are regarded as useful or valuable by those consuming them.
2010
- The Rise of Applications - September 2010 written with Tanya Goldhaber (University of Cambridge)
- The Future of Television - Social TV - June 2010 written with Tanya Goldhaber (University of Cambridge)
Archive
[edit] Patents
Europe Patent EP1222518B1 - Issued May 19, 2004
Inventors: Jeff Patmore, Jerry Bowskill, Matthew Polaine
Description:
The invention relates to a human computer interaction device, in which the operation of the user interface depends upon detected physical attributes of the user.
International Application: WO01/29642 - Issued April 25, 2001
Inventors: Jeff Patmore, Jerry Bowskill, Matthew Polaine
Description:
A method of and apparatus for representing a user on a display device in a telecommunications conference facility by means of graphical representations corresponding to respective users is provided.
[edit] Interviews
UK-Innovation Research Centre, Cambridge - audio podcast - 'University ~ Business Interactions' Workshop - June 2009
BNet - blog - 'Four Ways Academia Can Help Your Business' - May 2009
Warwick Business School - Video- Web 2.0 in the Enterprise - January 2009
Computer Weekly - blog - working with MIT - November 2008
Podcasts; (mp3)
Innovation with University Partners - uk-irc - June 2009
Talk on Innovation at Pembroke College Cambridge - May 2008
YouTube
- Innovation with Partners - Dec 2010
- Insight from MIT - Oct 2009
- Enterprise 2.0 and adding value - Jan 2009
[edit] White Papers & Journal Papers
Understanding the power of Reflection - February 2011 written with Tanya Goldhaber and Ben Hardy (University of Cambridge)
"Knowledge work requires creativity and problem solving. This may involve drawing on diverse cognitive resources and a process of trial and error to find out what doesn’t work. Seldom does a solution leap, fully formed, into being. Time pressure, optimisation and efficiency are inimical to these processes. Indeed there are a number of good arguments that suggest that efficiency and pressure are actively damaging to both knowledge work and the firms that depend on it. "
The Management of Creativity and Innovation - July 2009 written with Steve Whittaker (BT Americas), Sam Watkins (BT) and Sue Hessey (BT)
"Our chosen field of ICT is increasing in complexity every month. Managing creativity and innovation against this background is a challenging task and one which can only be mastered by working closely with others. The need to 'update' the knowledge of individuals is now something which must happen several times a year, and without using all of the forms of modern communication this would be impossible. Never has 'communication' been so important because without it we cannot move forward intellectually and without this advancement we will not make the best use of our creativity."
‘Internet Usability and Accessibility’ – Designing for the optimal customer experience – Jan 2003
"For many people there is still a fear of the Internet; what is it, what do these strange terms mean, how do I access it? Those of us who have been involved with computers and networks for many years have made the transition to the Internet without too much thought, in fact for those who have used it since its early days we find it far easier to use today than ever before. However for those for who are not familiar with computers, the constant bombardment with Internet addresses at every turn, can be both irritating and intimidating.
The goal of those involved in the industry should be to make Internet services something that anyone can use easily and intuitively and, by doing this, take away the fear."
Journal & Conference Papers
MIECZAKOWSKI, A., LANGDON, P., PATMORE, J. and CLARKSON, P.J. (2011) 'Understandable by design: How can products be designed to align with user experience?', 6th Cambridge Workshop on Universal Access and Assistive Technology (CWUAAT 2012), accepted.
Cable TV Technology for Local Access - 2004
Abstract
Cable TV networks will pass 17 million homes in the UK by early next century. Reliability has improved dramatically in recent years due to the widespread introduction of fibre into the network. Possibly the biggest attraction of cable is the enormous bandwidth that is available, together with its high degree of flexibility. This flexibility can be utilised to accommodate new services such as digital TV, data and telephony.
[edit] Education
On passing the Eleven plus exam he attended school in Forest Hill, London and then studied Engineering at what is now The University of Westminster.
[edit] References
Citations
- Designing knowledge: An interdisciplinary experiment in research infrastructure for shared description - Alan F. Blackwell, c Page 4. - Jeff Patmore and Steve Whittaker. The Management of Creativity & Innovation. BT White Paper, 2003 - Designing Knowledge Systems
- Centre for Science and Policy (CSaP) at Cambridge - link
- Crucible Network Projects - link
- Crucible Network at the University of Cambridge link
Articles
Virtually family: An anthropological knowledge of the broadband internet
